Pros: theme days, friendly competitions, bravo cards, customer service
Cons: work/life balance, lack of training, emphasis on personal relationships outside of work, management, lack of communication, unrealistic expectations
DSW boasts that they strive to create a culture centered around 4 core values: passion, accountability, collaboration and humility. While store associates are coached and motivated to uphold these values, higher level management consistently lacks all 4. Coaching and communication is very limited, which paired with unrealistic expectations makes DSW – more... a miserable place to work. Management tactics include minimal training and development, preferential treatment based on personal relationships outside of the work place, lack of confidentiality, and accusatory and demeaning coaching.
On a positive note, select individuals foster a fun environment amongst store associates. While this is rare occurrence, these individuals organize activities such as theme days, friendly competitions, and an opportunity to receive prizes from a recognition bin. While this can be a fun environment for store associates, moving in to management is especially rare. Once in a management position, the lack of support and demeaning development techniques greatly over weigh any benefits of some of the day-to-day activities. – less