Pros: snacks in the breakroom, great company, discounts on shoes!!
Cons: remembering that some people do have intention to steal
A typical day would start with a group huddle summarizing the previous day and what needs to be done to accomplish the previous day's goals. We would be stationed in certain areas and be responsible for helping the customers and keeping the floor and displays presentable. I learned that in order to present the best customer service, one must have collaboration, accountability, passion and humility. At DSW, we all work as a team to make sure the customer gets the perfect shoe, size, or even just to get through the line quickly. Management is great with their knowledge and judgement of the floor and administrative things. They always have an answer for any question. My coworkers as well are very helpful. If there's any need for backup, they are always get out of their way to help. The hardest part about the job so far is helping customers find their perfect shoe because I'm always learning new things about the brands and styles but sometimes I just can't find the right pair. The most enjoyable part is when I am able to help the customer whether it be by finding a shoe or seeing if another store has their size or placing an order.