Sales Associate and Cashier (Former Employee) – Fort Worth, TX – January 12, 2016
While at this job I have learned good communication skills and how to multitask which was an important factor of the job. The most enjoyable part of the job was being with co-workers and managers that had great attitudes.
sales associate (Current Employee) – Buffalo, NY – January 10, 2016
I've been with DSW for a year next month and it was my first retail position. I was really nervous but all of the other associates were so kind when training me. No question was ever stupid. They truly made me feel like I wasn't just their co worker but I was their friend. The management is also extremely professional. I can truly say that working for this store has not just taught me a lot, but I've made some great friends along the way. Such a friendly, positive and happy environment to work in.
Always something to do, fair break times, friendly co workers
Slow seasons cause shorter hours, not too high of pay
Store Manager (Current Employee) – Las Vegas, NV – January 9, 2016
Innovative footwear retailer. Company values are at the core of everything we do and that makes experience very special. Field leadership is empowered to serve both the internal and external customer. Could not ask to work of a better organization.
Call Center (Former Employee) – Columbus, OH – January 6, 2016
First impression, thought it was nice but the longer you're there your opinion may change. Was hired as a temp, was told that they're looking to keep temps. (Not true). The website has way too many issues(slow, lags, glitches) and so does their shipping service. Reps are left to deal with really angry customers whose orders are screwed up thanks to the not so user friendly website and awful shipping service. Some of the people here are unprofessional and the whole place just gives you the overall high school vibe.
DSW is a place that people do enjoy working. During your shift you are required to customer engage, clean, merchandise, and if you're a cashier you have the job of making sure the customer is a rewards member with us and if they are not try and let them know of our free membership and the benefits that come with it. Also, you will be cash handling and doing returns and/or refunds. It does help if you're a pretty good typist because some of the reasons a customer doesn't want to sign up is how long it takes. Overall, if it is around peak time you will be running around everywhere and super busy, but when it isn't the most exciting time.
Fun and chatty staff, lots of staff potlucks/"party" type luches
Sales (Current Employee) – Scottsdale, AZ – January 4, 2016
Working for DSW has so many perks! Every staff member is very friendly and helpful and does everything they can to make you feel comfortable and welcomed. The management is the best. The hardest part about working any retail job is the rude customers; but there's always the days when you get those friendly faces and remember why you do what you do.
Sales and Stock Associate (Former Employee) – Lafayette, LA – December 28, 2015
Everyone is as friendly as can be when you first get hired but start to get mean and nasty when you get comfortable. There is no room for advancement here. I would only recommend this job for people who need extra income or typically, high school people. Management is horrible. They cut your hours while at the same time hiring more people. The job is pretty boring.
call center (Former Employee) – Columbus, OH – December 28, 2015
I was told they would keep you after the Holidays as long as your calls was 75% or higher mine was 100% and never missed a day my whole 90 days ..... they hired so many people they had to send people home to make room so the 2nd shift had a desk to sit at you only got one week of training then was put on phones and was told to put on hold and raise hand if you needed help! there systems were set up to make you fail or make the customers mad to where they was yelling and screaming and managers said to just give 10.00 off and that would calm them down !! also the managers would interrupt your calls if they walked by and over heard you and they thought you needed help! no other call center would interrupt your calls !! HIGHLY Unprofessional!!! they did not even have the balls to let us come in and get our stuff or talk to us in person they call us seasonal workers to fire us I was never told I was seasonal I was not even hired thru a temp service !! They would not even give the temp people the discount everyone else got like myself then they brag about how they did 2 million in sales but cant give there works a 30% discount
sales associate (Former Employee) – Lithonia, GA – December 24, 2015
This company is the most ungrateful company ive ever worked for. They pressure you and customer over the rewards program and I've even witnessed an employee cry because our manager was getting on her so hard. They are so worried about people stealing but have no detectors or lost prevention in store to stop them. Plus is you catch this you can't say anything regardless. Then when boxes come up missing its because your not "customer servicing". Perfect job if you like staying unpredictable hours when your schedule says you get off at 10 but you leave at 11:30. So working 1:30 til 11:30 is almost unbearable. Also if you like cleaning restrooms and vacuuming because they don't want to hire cleaning services, to much work for the pay. Harder workers get more work. You come and help out and the next day its like it never even happened. Highly untrained staff which was my reason and 9 other associates reason for leaving in a 2 month span. My co workers and the customers were the only reason I stayed as long as I did. Management calling corporate on other stores employees for doing things once that there horrible customers do on a daily because its to keep them happy and they won't get a complaint sent to corporate. Management team was disgusting.
Store Associate (Current Employee) – Fort Myers, FL – December 24, 2015
Like any customer service job, every day held a new experience to learn from. Walking in with basic sales floor experience, here I learned about stock and inventory management, store organization and procedures from store to regional management, and leadership skills over newer staff and floor management when store managers were called off the floor for great lengths of time. The best part is that we all were able to count on each other when given a task and have it finished to the associates and mangers best ability.
Sales Associate - Part-Time (Former Employee) – Montgomery, AL – December 10, 2015
I absolutely loved working with my team in Montgomery, AL. We were all friendly and understandable. A typical day at work would be working the cash wrap and maintaining organization in clearance and out on the floor also assisting shelvers (customers) My co-workers were fun, friendly, and hard working, the hardest part of the job was if someone would try to take shoes without paying and we would have to stop them and they were being very un-cooperative and nasty towards sales associates, which would happen RARELY. But it was very enjoyable majority of the time. We would have friendly competitive games amongst the coworkers. Lots of fast-paced experience needed for the major holidays, around those days. All in all its an awesome place to work.
sometimes challenging but also fun and a great learning experience
Sales Associate (Current Employee) – Marlborough, MA – December 10, 2015
DSW has taught me a lot more than I expected to learn working in retail. I've learned how to handle many different situations and tasks. The managers take their time to show us what needs to be done, how it needs to be done, and how much time we get to complete the task. My coworkers are extremely helpful and supportive. The most enjoyable part of the job is making customers happy.
Salesman, (Former Employee) – Fairlawn, OH – December 7, 2015
Good work environment, fast paced, and a lot of interaction with people. Only problem that I had was their lack of a concrete schedule. You would be marked for four hours, but they could have you stay longer. Depending on sales. Just too hard to plan when you have a family that relies on you to be there and keep involve in your families lives.
There was never a dull moment when working at DSW. Each task given was presented in a fun/entertaining way to keep employees motivated. Each manager provided a different leading technique which enabled new and creative ideas.