DTE Energy Customer Care strengths include union and non-union positions, an absolute commitment to safety, competitive benefits, a fast paced highly technical workplace, Continuous Improvement environment, and opportunities with other organizations tied to DTE throughout more than half of the states. Weaknesses include bottom quartile entry pay, no career development programs whatsoever (you are TOTALLY on your own), thousands of defects in new SAP computer systems, inaccurate, untimely, and conflicting corporate communications and policy, extremely poor new hire and continuous employee training (at best DTE teaches employees what their systems are/do, not how to use them for maximum effect), managerial narcissism, and an internal culture of "it is what it is". Generally, the overriding culture of DTE is not how do we make it better or problem solving, but "did we check all the boxes"? If we did our role, and there is still a problem, that is someone else's responsibility. We're covered.
Employees with legitimate family or medical needs are generally treated well, however, tons of bureaucracy and nowhere to go for correct, honest straight answers
You are on call 24/7/365