Busy days usually with phone calls, orders and returns.
Only 5 people work here so Manager, Accounts, two in Warehouse and Myself in Customer Services, so very tight group but also very demanding job roles.
I have learnt a lot about Customer Services as I have not done this type of job role before I found angry, complaining customers difficult to handle but I have become much better, learning how to write letters properly and more efficiently and finally the manufacturing structures of our products.
The management in my branch (UK) is very easy, considerate yet organised. Management with our branches head office (Ireland) is hectic, poor communication and rather challenging at times.
The most enjoyable part of the job is that the Manager and staff I work with it is relaxed making working comfortable even if very busy and hectic it is fantastic.
The worst thing is the work load and the (bad) customers when out of the ordinary you get nasty people who take things too far eg court action etc. Also poor communication from head office regarding orders, shipment and stock.