Bilingual Jr. Technical Support Specialist (English + Spanish or German)
Duda Mobile, Inc. - Palo Alto, CA

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Duda Mobile is looking for a rockstar Tech Support Specialist who speaks and writes either Spanish or German fluently. You must also have great communication skills, a passion for customer service, be proficient in HTML/CSS web design languages, and a desire to contribute to a mobile tech start-up. In this role, you will provide hands-on support to our growing customer base to identify, troubleshoot and resolve issues related to our mobile website platform.

Recent college graduates who are smart and talented individuals will have the opportunity to join a tech start-up and grow within the company to other roles. Based out of a collaborative tech-loft in Palo Alto, Duda is a fast growing start-up that's driving the explosive growth in the mobile web.

ONLY JUNIOR LEVEL APPLICANTS WITH ONE- TO TWO-YEARS OF EXPERIENCE NEED APPLY.
(note: this is not a IT position)

If you love the mobile web, you love HTML, you love people, you love communicating (in both French and English) and you love providing help, we want to hear from you!

Responsibilities

  • Provide customer support and technical issue resolution via e-Mail, phone and chat
  • Know the ins and outs of the Duda Mobile product -- and love it!
  • Communicate directly with customers and partners (all over the world!) on a daily basis

Requirements

  • Passion for customer service and helping others.
  • Excellent technical skills, ability to deal with the nitty-gritty of troubleshooting and problem solving.
  • Experience building websites using HTML/CSS.
  • An understanding of how websites are structured.
  • Fluent (able to read/write/speak) in either Spanish or German (and of course English)
  • Able to work independently and efficiently to meet deadlines.
  • Able to promptly answer support related email, phone calls and other electronic communications.
  • Self motivated, detail-oriented and organized.
  • Excellent communication (oral and written) skills.
  • Willing to work extremely hard for the pleasure of being part of a great team and building an amazing product
  • Some experience in support roles - a plus
  • BA degree from an excellent university - a plus

AGAIN, ONLY JUNIOR LEVEL APPLICANTS WITH ONE- TO TWO-YEARS OF EXPERIENCE NEED APPLY.

About Duda

Founded in 2009, Duda Mobile, Inc. (www.dudamobile.com) is on a mission to make all websites mobile-­friendly. Our do-­it-yourself mobile website solution converts existing site into a version compatible with mobile phones. Duda powers over 1.5 million mobile websites and count some of the world’s largest brands as our partners including Google, Yahoo!, GoDaddy, OpenTable, AT&T, eBay, and Webs.com.


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