Cashier/ Shift Leader (Current Employee) – Ashburn VA – August 19, 2015
During my time working at Dunkin Donuts, I've never felt much loved by the staff and customers. The co-workers are great and the managers are top class. The managers always keep in contact with employees 24/7 and try to give the employees their best preferred schedule.
Shift Leader (Former Employee) – Morehead City, NC – October 21, 2016
A typical work day is fast paced in the morning about 1-3 hours were it is dead. and then another rush before the end of the mid shift. I liked it when it was busy. Made the day go by quicker. I learned a lot about dunkin brand's and how they run things. Like ordering and receiving the truck orders. Money deposit drops and procedures. etc. The co-workers was the hardest part of the job, Most of them were teenagers and liked to gossip causing a lot of drama for the workplace. Like my GM used to say. "If it's not about unkind don't talk about it". Simple. The most enjoyable part of the job i would have to say was the customers. I am all about the customers, Customers love me and my iced and hot coffees i always make them. I love it when a customer comes in a personally asks for me to come and make their coffee. i guess you could say it's like an honor.
Shift Manager (Current Employee) – Overland Park, KS – October 21, 2016
A typical day at work consists of basic activities such as scooping ice-cream, making waffle cones, filling other products, and cleaning the store. I've learned to be very patient at this job. My management is very good. My coworkers are in high school so the schedule can get a little crazy sometimes. The hardest part of my job scheduling the high school students. Their activities make it very hard. The most enjoyable part of the job is my coworkers have become my friends, and who would't love a job that gives you free ice-cream?
Free double scoop of ice-cream, and manager experience.
Typical day really depends on what shift you work. Mornings is making all the coffee, putting all donuts up, and baking of bagels. Than from about six in the morning to twelve noon it is very busy. The night shift is less stressful and is honestly just cleaning. Management is a touchy subject. We have one manager and she does her best I am sure but I have had a few issues. My co workers are very few we are have a huge turn over rate because my manager or her sister who is not even in a leadership position keep hiring people with no real availability. I have been cussed out, threatened, and physically assaulted at this job. I have talked to my manager and nothing was done. Hardest part is being short handed always. Best part is the customers they are so nice and fun to talk to.
free coffee, free donuts
no breaks, no health care, no sick time, no real management
Dunkin Donuts Crew Member (Former Employee) – Allentown, PA – October 20, 2016
I loved working at dunkin donuts!! The staff were amazing at helping me learn everything and management was very understanding! ! I also had opportunities to move up within the company which I enjoyed.
Assistant Manager (Former Employee) – North Kingstown, RI – October 20, 2016
Dunkin Donuts is a franchise so it all depends on the franchise that you work for. I had a great experience with mine and had the best opportunities to advance. Downside to the job is that the age of most employees is high school age so there isn't much professional maturity.
Great place to work if your a morning person love the customers that come in and the people that works there is the best love the fast paste that you have to work at love being pushed todo better and achieve more with the company
Customer Associate (Current Employee) – Milford, MA – October 19, 2016
The job is highly dependent on the manager and co-workers at the store. During my time at Dunkin Donuts I have been through four different managers. Some were a lot better than others. Co-workers have also come and go as well. Being friends with co-workers can definitely make the time at work fly by.
Store Manager (Former Employee) – Goffstown, NH – October 19, 2016
The employees do not show up, all stores in areas are short handed and they refuse to pay competitively, there is no upper mgr support, work life balance does not exist at all. prepare to drop your life for work at a moments notice.
benefits are greats
pay is not competetive, work life balance is non existant
Crew Member (Former Employee) – Billerica, MA – October 18, 2016
• Providing above and beyond customer service • Communicate appropriately with team members, treating others fairly and with respect. • Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. • Respond to specific guest needs and resolve problems with a sense of urgency. • Prepare all products following appropriate recipes and procedures.
COOK/CASHIER (Former Employee) – Brooklyn, NY – October 18, 2016
I worked at a dunking donuts in brooklyn, NY and it was a great experience. It was my first job here in the USA as a young adult and I enjoyed it. The hours and people were great to work with at that store.
cashier, team member and stock keeper (Current Employee) – Philadelphia, PA – October 17, 2016
Job is tough and needs lots of hard work. you have to stay up on your feet all hours and run, help, make, and clean through out your shift. Co-workers are just awesome and very helpful. Best part at the job is making your customers happy and spreading some humor throughout the store by any means. You need a great communication skills and should be able to fix problems and help customers out with their problems. Learn faster and bring perfection with accuracy and speed in your work is the key for working efficiently at any fast food restaurants.