Dunkin' Brands Employee Reviews

Found 43 reviews matching the search
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Fast paced management needs work
Shift Supervisor (Former Employee) –  Woodridge, ILAugust 20, 2017
Unfair treatment from upper management. Unfair when people quit they only allow there favorites to return. Only hire managers out with no experience at all!
Pros
Coffee
Cons
Management
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Overworked with low pay
Baker (Former Employee) –  Johnson City, TNAugust 16, 2017
I only worked there for a week and that was enough. I was training to be a baker, which does not even remotely pay enough. A baker has to do way too much work for just $8/hour. Dunkin Donuts is too cheap to pay people well, and then, expects bakers to do a 2-person job so they don't have to pay another person the same awful wage. People are not robots, no matter how much a company wants them to be. No benefits. No time off. A 20% discount on food is laughable. Free drinks are little comfort.
Pros
Free drinks
Cons
Overworked, low pay, no benefits, no time off
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Operations Manager.... Responsible for just about EVERYTHING....
Operations Manager (Current Employee) –  Canton, MAMay 23, 2017
This Role really needs to be looked at by the new President! Stop all the meetings and never ending paperwork... let the OM consult (work side by side franchisee) not be a box checker....
Pros
Benefits
Cons
Too much admin work and stress (Operations Managers have to do EVERYTHING! )
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People friendly environment with working schedule
Lead Manager (Current Employee) –  El Paso, TXJuly 13, 2016
Maintained up-to-date knowledge of store policies regarding payments, returns & exchanges. I trained new employees quarterly.
Accomplished company requirements every week.
Learned quickly and had beverage and food as well as cleaning down fast. Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Pros
Works with school schedule
Cons
Not enough hours
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Productive environment that is resolving fun and challenging issues.
Senior Retail Business Analyst (Contractor) (Current Employee) –  10 Royall Street, Canton, MA 02021June 29, 2016
I am a BSA with more ten years experience working on several challenging enterprise-wide solutions across several industries ranging from Finance to Child-Support Enforcement systems. I also have experience with Salesforce CRM, ERD, SAP, and SaaS solutions.
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Busy fast paced work
LEAD MANAGER (Former Employee) –  Roseville, CAFebruary 24, 2016
This is a busy fast paced business. As a Lead Manager you will be in charge of the staff and their breaks and schedules. You will ensure there is product on hand to sell. Daily reports will be to processed and accounted for. The management team is amazing! They are very supportive and will go address all concerns and questions in a timely matter.
Pros
Management
Cons
Fast Food
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Workplace with co-worker
Sales Executive (Current Employee) –  Norwalk, CTDecember 12, 2015
During a typical work week, one of my biggest tasks is checking in on my staff and assessing their progress on various tasks.
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Dunkin' Donuts is a store great part-time job.
Cashier and a book keeper (Former Employee) –  Elkridge, MDDecember 9, 2015
Serving the customers is fun. This is good for learning business in a small way. You get to see many different people. Many will know you from your service.
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Productive workplace
Intern (Former Employee) –  Canton, MANovember 30, 2015
Worked as a temp and really loved working with my coworkers ans the whole environment. The management was great and overall the job was very enjoyable
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Dunkin
Operations Manager (Former Employee) –  Port Orange, FLOctober 31, 2015
Dunkin Brands was a great organization to work for. The outlook for the Brand going forward is very bright. Going above and beyond the guests expecations on a daily basis.
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ddk
PM Manager (Former Employee) –  Chicago, ILOctober 2, 2015
Dunkin Donuts a place of great coffee and items they sell. plus employement for seven years ,Never got a raise. still did my job.

A typical day at work ,working with employee to get thing done altogether finish our work ethic and refill those products for next day.

What you learned is ,need to work as what the Bosses want done in the company of dunkin donuts first thing customer come firs.

Hardest part of the job is getting everything restock and done before closing. it was done.

the most enjoyable is .. work with team getting the customer order on time as possible even their was no credit add to all employment.
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Great working environment
Franchisee Consultant * Network Director (Current Employee) –  Tampa, FLSeptember 8, 2015
Relationship building at all levels, networking, providing Great Consistent Customer Service, with a Great Consistent Product is the focus at all levels in the Brand.
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Good company to work for overall
Director of Operations (Former Employee) –  CarolinasAugust 24, 2015
Dunkin Brands is a high growth company that has evolved over the last 10 years. Great people within the organization to work with. I was able to learn many new things with the company.
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Excellent Investigative Position
Loss Prevention Manager (Former Employee) –  Chicago, IllinoisApril 28, 2015
Excellent job for independent self starter. Worked both to protect Dunkin' Brands interests as well as assist franchisee community in the growth of profit.
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Customers make the job worth it
Lead Manager (Current Employee) –  South OgdenApril 23, 2015
The best thing about the job is the customers, and the regulars, not the best pay, or room for advancing though. The job is not difficult, just when you have to make up for people who did not do their jobs on their shift before you showed up for your shift.
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The Best
Help Desk Analyst (Former Employee) –  Canton, MAMarch 5, 2015
Working at Dunkin Brands was a different experiance. The environment is very great. FREE DONUTS, COFFEE, HOT CHOCOLATE, AND ICE CREAM ALL DAY! free Yoga classes, free gym. I loved It!
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Lead launch of Bagel Iniative across 2,500 stores
Director of Integrated Marketing (Former Employee) –  Canton, MAJanuary 22, 2015
Led Sales Promotions department, reporting directly to Vice President of Integrated Marketing. Directed team of 4 and managed $10 million budget that comprised TV, radio, print, outdoor, and sampling marketing program.
Challenges: Introduce fresh baked bagels throughout 2,500 stores despite franchisees’ resistance to investing in bagel program.
Overcame strong internal resistance and gained buy-in for the introduction of bagels by developing and presenting highly persuasive program and marketing strategy.
Increased sales 15% in less than 8 weeks following introduction of bagels - designed innovative marketing campaign including direct marketing, B2B initiatives, broadcast, print and sampling programs.
Gained approval from senior management to develop unique Coffee Coolatta sampling program under “Neighborhood Marketing” strategy with nationwide target.
Pros
Established Brand with Significant Advertising Fund
Cons
Franchisees drove the company more than Corporate
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A great brand and tremendous growth
Public Relations/Marketing Manager (Former Employee) –  Canton, MAJanuary 14, 2015
I was promoted four times during my 15-year tenure at Dunkin' Donuts. Therefore, I had the ability to grow in different disciplines such as office management, operations, communications, marketing, and public relations.

My responsibilities included hiring, staff training, seeking agencies to support the brand, team support, and serving as media liaison.

The best part of my roles was working with charitable organizations and creating community programs.
Pros
Great products to sample
Cons
Great products to sample
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Highly racist
Accounts Payable Analyst (Former Employee) –  Canton, MAJanuary 2, 2015
I've only had a worse experience at WB Mason. Very all over the place management, favoritism, and racism. Untrustworthy liars.
Pros
Free Coffee and Donuts
Cons
The Management
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good
Strategic Planning & Business Development (Former Employee) –  Wharton, NJNovember 4, 2014
COMPUTER SKILLS
Microsoft Office, SQL ,InfoLease, LeaseWorks, PeopleSoft. Microsoft Dyanmics(Great Plains Microsoft, FRX Report Designer),Oracle Financial Services, SAP Accounting System, Quick books ,Zed Axis 10.2, Dunkin Donuts Radiant systems and RPM, ADP Salesforce, Franchisee Central for Dunkin Donuts, Service Management Group For Dunkin Donuts.
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Overall rating

3.8
Based on 47 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.4
Job Security/Advancement
3.2
Management
3.7
Culture
3.6