Dunkin' Brands
Compensation/Benefits
Management
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149 reviews

Dunkin' Brands Employer Reviews

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making my customers happy
Drive Thru Cashier (Former Employee), Douglas, MA –
prep for the morning rush, and was able do remember the customers coffees and food so they didnt have to ask, we already knew
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Enjoyable workplace
team leader (Former Employee), Worcester, MA –
I enjoyed working here, it was a nice job for me when I was younger. I baked all the food and prepared it everyday. The pay was good, and I enjoyed the time I spent working there.
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Excellent place to work, with flexible scheduling.
Dunkin Donuts -Team Leader- Food industry (Current Employee), North Carolina –
Pros: coffee around the clock! flexible scheduling
Cons: its either really busy or really slow
A typical day would include making donuts, sandwiches, and various coffee drinks for customers. You learn a great deal about coffee drinks, how to work with customers and other coworkers. The hardest part of the job could be working mornings, but then you might be able to take an afternoon shift.
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Easy and fun place to work
Customer Service (Former Employee), Brockton, MA –
Pros: tips, hours
Cons: the rules on raises, vacations and pay rate at some stores
A typical work day at Dunkin is very fast paced,you meet a lot of new people good and bad,the job keeps you on ya feet with non stop working,what i learned from Dunkin Donuts is how to multitask and work at a fast pace all at the same time, from all the Dunkin donuts i worked at from what i see they need need to do a better job at choosing who manages – more...  a certain store, the hardest part of the job is working with an unorganized crew if everyone does their job the job goes good but when crew members don't do what they are suppose to do that brings more work on everyone else working and that's the hard part,the most enjoyable time of the day is when everyone is in a good mood and everyone is getting along overall Dunkin Donuts is a fun job and hard work but good job with good pay but it's not for everyone – less
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it is an ALRIGHT place to work
Counter Clerk (Former Employee), Boston, MA –
Pros: great pay, frequent raises, free food, quick advancement
Cons: short breaks, very very long lines, monotony
If you have no patience then this is not the place for you
you have to be fast and accurate
when rush hour comes... it comes hard
lines can literally be out the door
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Good working hours
General Manager (Current Employee), Medina, OH –
Pros: monday thru friday schedule
Cons: low pay
I have worked for this company twice in my career. Having paid holidays are a nice benefit. But at the same time it sucks that there is no management bench for the company. I have had to recruit and train my own assistant managers, and shift supervisors.

There was little support at times where I ended up working 75 hours per week until the store was – more...  stabilized. Then there was no compensation for the additional hours worked. – less
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great hours, love working with people
Bartender (Current Employee), East Providence, RI –
Pros: no work on the wekends, great hours
Cons: no benefits, no advancement
Ive been there for 10yrs, great place to work for, i open dunkin dounuts at 5am and i am out by 12, the easiest part of the job is the the customers they are all regulars.
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fun work place
Cashier and customer Service representative (Former Employee), New York, NY –
Pros: i got fat from eatting donuts :)
Cons: lots of food!!!
excellent.

I liked it. It was fun to work there. Its Dunkin Dount/ I served coffe and Dounuts what else do you want me to say?
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It was enjoyable until new management took over
Cashier (Former Employee), Martinsburg, WV –
Pros: time went by fast
Cons: not enough hours, bad management
Busy mornings everyday, time went by reall fast. Co-workers for the most part were friendly. Management was very incosiderate of co-workers, and was rude. hardest part of the job was dealing with the morning rush hour.
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The place i worked at was terrible
Crew Memeber (Former Employee), Boston,ma –
Pros: fun. busy, meeting new people, good pay
Cons: hot, small, to many people in little space
it was busy and fun and sometimes slow and boring i got to meet new people the co workers was nice the most enjoyable part was leaving and geting my check
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A Typical day at work
Crew Member (Current Employee), Aurora, IL –
Pros: employee discounts
Cons: n/a
It's early in the morning and already you have a store and drive filled with friendly faces all wanting their delicious coffee and maybe today they'll go for one of the new sandwiches. We already know most of the orders so even with the crowd, we can get through it fast and efficiently.
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Un-appreciative managers
Cashier (Current Employee), Orlando, FL –
Pros: paid every week
Cons: very low pay, no raise, high turn over rate for managers
When I started my wage was $7.50. I was told after one month that I would get a raise. I never received raise, Then when I transferred to the other Dunkin in Orlando, the minimum wage had went up again to $7.69. This supposedly was my raise after working with them for four years. I am happy that I got the chance to work with them. However they don't – more...  take care of there employees and I am looking for a job where I am taken care of.

I do extra work at Dunkin and the managers don't seam to care or appreciate.

A typical day at work: I find myself taking on most of the responsibilities if not all. I have learned that I am a good hard worker who deserves better than this. There is always talk about stealing in the company with the managers. They can't seam to hire trust worthy shift leaders and managers, And this makes the job harder than it needs to be. Managers who are not trustworthy will end up dumping all the work on the under employees. I end up taking on more work then I am meant to. The only reason that I stay with the job is because of the regular customers that come in. They seam to genuinely care. – less
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Crew Memeber (Former Employee), Springfield, TN –
Pros: discounts
The Job was very fun. I Enjoyed working there management was fair.
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Easy ice cream job.
Staff Leader (Former Employee), Concord, CA –
Pros: "free" ice cream
A fun summer job for my break during college, air conditioning and all the ice cream I could sample. I started just when all the schools started summer break so we had fairly steady business during the days and nights with the occasional busy shift. Besides learning how to scoop ice cream and make waffle cones, I learned about being the supervisor of – more...  others and the different ways to delegate responsibilities. My boss owned a few franchises and didn't spend much time at my store, the same for the managers and assistant managers. Typically just a staff leader would be there to open or close the store, which I took to mean we were trusted to run the store right. My coworkers were great, since I worked mostly with my best friend or younger brother and the other kids were friendly enough. The hardest part of the job was when you would be stuck with a new kid who needed the most basic of basics explained (like telling a guy that you need to put a lid on a blender multiple times yet they still forget and make a huge mess during a rush). The most enjoyable part of the job was spending time with my friends and getting paid for it. – less
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Productive
Team Member (Former Employee), Poland, OH –
-Cash management
-Completed customer's orders
-Cleaned/stocked
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Productive and Fun Place
Assistant Manager (Former Employee), Clinton, MD –
Typical day at work consist of helping the customers with their orders. And keeping the store clean to welcome back customers. Since this was my first job I have learned to be more open and be customer service oriented. The management team was the best, they weren't like a typical management team they helped out all the time and interacted with everybody. – more...  My co workers were also the best there was hardly any tension between all of us. The hardest part was scooping the ice cream that was fresh out the freezer. The most enjoyable was just going in and having fun. – less
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Fun, friendly environment all around.
Cashier (Former Employee), Elk Grove Village, IL –
Pros: friendly employees, free food, fits schedule for students
Cons: early mornings
Simple and fun, very nice customers and regulars, friendly and helpful employees. Got to enjoy having free breakfast before starting the work day and would always let me make myself coffee or tea (the way I liked it).
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Dunkin
Crew Member (Former Employee), Knoxville TN –
Pros: paid lunch
Cons: no pay raise
It was a fairly easy job once ou get use to. At the time I was employed it was under poor manangement. They dont give pay raises when promised. I was a victim of that. The store wasnt well kept. Im 25 I worked with a lot of young people and even my maneger was 21. It was a lil bit of drama. I liked that I was good at it, I was first pick to do a lot – more...  of duties that only management should handle. I got along with everyone. I also liked that they were very flexible. – less
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I liked working for Dunkin Donuts.
General Manager (Former Employee), North Charleston, SC –
It was a good place to work. I learned a great deal, co-workers worked hard as well.
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ok
closer/cashier/counter (Former Employee), Carver, MA –
Pros: free coffee
Cons: dealing with idiots
working for dunkin donuts is awesome would usualy rate them high but i worked for them for 9yrs and when i went on maternity leave and came back the new manager they ired was the most unprofessional person ive ever meet
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About Dunkin' Brands

Dunkin' Brands provides franchisees with a level of support that stands out in the QSR industry. At both the field and corporate – Read more