PM Shift Manager (Former Employee) – Henrietta, NY 14467 – July 28, 2016
I had a great time while working for this company. Each store different in their own way. I worked in 2 different locations. Loved the flexibility I had. Best part was making Donuts because they allowed us to be creative. The hardest part of the job was getting coverage for anyone who called out.
Managing Partner - Cafua management, DBA (Current Employee) – Methuen, MA – August 10, 2014
I was responsible for a network of Dunkin' Donuts locations. I was responsible for hiring, training, and development of all team members and management. I was also responsible for cost controls, driving sales and guest satisfaction.
Network Operations Manager (Former Employee) – Charlottesville, VA – August 6, 2014
A great environment while providing a tremendous product. You get to see the same customers day after day which allows you to create a relationship and possible network for marketing or other job opportunities.
Fantastic work environment to promote productivity
Field Marketing Intern (Current Employee) – Canton, MA – July 20, 2014
Every day was something different that offered the opportunity for learning new aspects of the business as well as professional growth. The management empowers you to effectively execute your projects while working independently. I learned the general processes of different marketing functions and how Dunkin' Brands works cohesively with other companies to accomplish their goals. The opportunity for growth in the company is immense, as well as outside of the company. One has the opportunity to connect with people from numerous different companies that might assist you somehow in the future.
I liked working here. Things always seemed to run smooth. Customers were happy. I have learned that if I focused on my station and assisted where it was needed, everything was great. Management was actually pretty good. They answered questions, assisted with problems, and did what they were supposed to, Co-workers were fabulous. I do not remember having bad vibes with anyone. Like any restaurant, the most difficult part of the day was when it became extremely busy. I liked my shift from beginning to end,
Director of Operations (Former Employee) – Canton, Massachusetts – May 24, 2013
Overall Dunkin' Brands was a nice place to work. If you are willing to work hard and take risks, you will do well. It is a fast paced environment, which is one of the things that I enjoyed the most about working there.
Customer Service/Human Resources Assistant (Former Employee) – Brooklyn, NY – January 12, 2013
A typical day at work was usual serving coffee and donuts to customers. Collecting cash at end of the day. I learned how to manage money and hot to handel it. The best part is the Co-Workers because it is a team and we have to work in a team.
Equipment Engineer (Former Employee) – Canton, MA – October 9, 2012
I would arrived at 6::30 AM and setup equipment that was required by the culinary departments to perform their testing and development of new products. From 7:30 AM to 5:30 PM I would work on my projects attend project meetings, assist in lab testing, solving franchisees equipment issues over the phone. I was working several proprietary new equipment development projects and conduct lab testing on proposed new equipment.
During my 6-1/2 years learned that coffee was a science and not just ground beens and hot water. I learned the art of tasting the difference between an excellent cup and bad cup of coffee. I learned all there was to know about beverage brewing and dispensing equipment.
I respectfully decline to express my observations and opinions of management. I had seven managers in 6-1/2 years and all had different management styles. I can tell you this, one manager said I should think about retiring, one told me the reason I was not promoted was that they were afraid I would retire and one was downright rude.
I got along very well with all my co-workers and respected their abilities and talents as they did mine.
There was not a hard part of my job, I am an engineer and thrive on uncertainties and unexpected problems.
The moat enjoyable part of my job was being able to work with suppliers on the development of new equipment, working with the culinary team and learning from them the aspects of new product development. Being able to work hands on with equipment. Visiting stores and setting up equipment and finally working with my peers.
free coffee & ice cream, purchase by the pound at discounted rate.
Only a good place to work if you want to make others rich
Marketing Manager (Former Employee) – Canton, MA – July 2, 2012
Horrible for the fact that you have to deal with franchisees who only care about their bottom line, and not their product, people, or the overall brand's health. Very cut throat senior management who are only concerned about their payday, and not running a company that will be healthy long term. As a result of this, people are scared of their job security, and will turn on you in a heart beat... This is such a shame, as it appears to be a fun brand on the surface!!!