Pros: some nice people to work with
Cons: short breaks, bad management, terrible communication between offices
This was the worst job I have ever had. As a scheduler, you're constantly answering phone calls of frustrated and angry patients who want answers, quickly and thoroughly. As patients of DMG, you would think DMG would believe they deserve that, but we weren't allowed to call nurses to ask if they would talk to the patients. We always had to put in messages first. They never wanted to speak with patients, and we were the middle man between the doctors and the patients. They would just relay complicated messages through us, which would only frustrate the patients more.
The whole system of appointment scheduling was poor. For example, a patient would schedule a follow up appointment 6 months in advance, as suggested by the doctor. Fast forward five months to May, and the clinic cancels because the doctor is going on vacation for 5 weeks. When the patient calls to reschedule because THE CLINIC cancelled, I was the one who had to tell the patient that they couldn't get another appointing until AUGUST. AUGUST. Of course the patients are going to be upset, and of course, since I was the one bringing the bad news, I was the one who got screamed at. This job literally made me an unhappy person. I would come home totally defeated and I dreaded going to work everyday. They totally bait and switch you during the training/interview process.
I really wish I would have taken the other negative reviews on here seriously before I took a job with DMG. Please beware.