Life at eTrade is much like any call center -- stats driven, production oriented. Employees are broken into teams and shifts, which are allocated based on one's call stats -- the better you are at handle times, the more you are able to provide "Client Engagement" leads to the firms asset managers, the better your stats, and thus your shift. Stats are measured weekly, and failure to make "goal" can result in discipline.
That said, the company offers very competitive benefits, although taking vacations around holidays and during tax season (Jan-April) is very difficult. The company attempts to make the job interesting, and feedback is plentiful.
healthcare, discounted trading, promotion opportunities
call center mentality for employee valuation