Rental Car Sales Agent (SAN Airport Area)
E-Z Rent-A-Car - San Diego, CA

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Job Summary & Responsibilities
Responsible for greeting customers, processing rental/parking information, offering and selling optional products and services, and handling and responding to customer inquiries, issues and needs.

  • Greet customers, process rental and/or parking information, offer and sell optional products/services utilizing proven sales techniques, disclose rates, terms and conditions of rental /parking contract and explain the charges professionally.
  • Handle customer service issues including car exchanges, telephone calls, extending rental contracts, and processing returning and overdue rentals; enter and maintain data in location logs; communicate with drivers via two-way radio to coordinate pick-up and delivery of customers.
  • Balance cash drawer, complete deposit procedures and secure money in safe.
  • Maintain cleanliness of the rental counter/office area.
  • Perform related responsibilities as assigned or required.

Knowledge and Skill

  • Knowledge of and ability to use effective sales techniques
  • Ability to demonstrate effective interpersonal and communication skills promoting positive impression with customers
  • Ability to manage stressful, fast-paced environment while maintaining good customer relations
  • Ability to recognize and create opportunities to sell upgrades and options to customers
  • Good organizational skills
  • Ability to present a professional appearance and enthusiastic attitude
  • Ability to process all paperwork according to company policies and procedures
  • Ability to type and perform data entry accurately.
  • Knowledge and skill in car rental operations

Required Education/Experience

  • High School Diploma or Equivalent
  • Prefer some college
  • At least 1 year of sales / customer service experience.
  • Prefer previous car rental experience
  • Valid driver's license as required by state.