Pros: serveral onsite cafee, variety of customer relationships, location
Cons: work life balance questionable at times.
Managed Staff and resources.
First line support for new products and program.
Provided 24/7 Escalation management.
Drove weekly programs and meeting with customers.
Provided Change Management leadership and direction.
Provided Incident Management escalation and leadership.
Provided Problem Management direction in the field of RCA.
Provided training – more... and training opportunities for employees.
Worked with off-shore team to ensure consistent TCO. – less