Great concept, really really bad execution
Customer Service / Specialty Clerk (Former Employee) – Charleston, SC – June 24, 2015
This company has a great food philosophy and hundreds of ingredients that aren't allowed into the stores at all. In short, the products here are supposed to be top notch. Too bad the management isn't.
Typical day in the specialty department involved checking all cheese for expiration/mold, cutting/packaging cheeses for the case, creating samples, customer service, and stocking wine/beer.
I learned so much about cheese, wine, and beer. Really great information, though it had to be picked up from co-workers and individual tasting. (Earth Fare doesn't sponsor any alcohol education for ppl involved in wine/beer sales.)
The management is truly awful. Very, very few managers are experts in their departments and most seem really happy to sit in the back office while their departments fall more and more behind. Routinely, poor managers are rewarded with promotions. It's no wonder this store can't begin to match Whole Foods.
The hardest part of the job is watching good workers be totally unappreciated by management. In addition to that, the gossip here is rampant. I even heard gossip from managers regarding other people's illnesses (very personal info that I would imagine would qualify as a serious workplace violation if the person in question had been aware).
That being said, the team members here are awesome. You will work for some of the worst managers ever but with some of the coolest people you will ever meet.
Team members are awesome!
Management, pay, entire corporate structure.