Pros: company sponsored lunch frequently, perks, great morale
Cons: disappointed with the decision to outsource all the cs jobs overseas
Provided customer service to vendors, customers, and partners via telephone or email by identifying the problem and systematically troubleshooting to achieve a solution.
Monitored daily employee performance for overall quality of service, provided strong communication and analytical skills, customer service and organizational skills
Increased customer satisfaction by 10% which resulted in the company being presented with the JD Powers and Associates Award for outstanding customer service