EarthLink Inc Employee Reviews

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Typical Call center
Help Desk Analyst (Former Employee) –  Amherst, NYJune 27, 2014
Earthlink holds the M&T bank service desk contract. The manager is an egomainiac, lies to your face with witnesses and then denies everything. Management is out of touch with staff. Pay & Benefits are laughable. I had to work 6 12 hour days just to make ends meet, and not pick up medical coverage.

Advancement doesnt happen. They continue to dump more work on you by adding the the service catalog. Level 2 technicians are doing level 1 work because they have a huge turn around in tier 1.

Do not work at this place, living under a bridge and eating out of the garbage is a better lifestyle.
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Work Experience
Systems/Network Administrator (Former Employee) –  Orlando, FLFebruary 5, 2014
Great place to work as well management supported your professional growth
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A challenging and rewarding experience
Saves Support Agent (Former Employee) –  Omaha NEDecember 20, 2013
A typical day at Earthlink Support at West Corporation has you supporting 48 users internet services. From the simple change of access number to the more complicated network troubleshooting, it will make you an expert in Windows OS for the personal computer. Documentation is great and a lot of talented individuals have come out of this role to lead successful careers in IT. It is an excellent way to gain experience in support positions in the IT sector.
Pros
learning environment, quality documentation
Cons
short breaks, average pay, limited benefits
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I made life long friends at this company
Sales consultant/ Account Management (Former Employee) –  Atlanta, GADecember 15, 2013
I really started learning how to manage people effectively by working at this company.
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Fast paced with lots of room to learn, fun
Information Systems Analyst / Data Warehouse (Former Employee) –  Atlanta, GaNovember 8, 2013
Fast paced with lots of room to learn, fun atmosphere, pool tables, fooseball. A great place to learn and for advancement.
Pros
laid back atmosphere
Cons
always busy 24/7, if on call, you were working days off
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A Day as a technical support rep
Ticket Response Operation Network Supervisor (Former Employee) –  Atlanta, GASeptember 28, 2013
Typical day started with log in to your phone taking calls from irritate customers. Figuring out whats there real issue and resolving them. I learn a-lot about computers ,software, applications and different operating systems. Management was good they made sure your training was up to date and you was comfortable taking theses calls.Co-worker was also excellent they didn't have a problem with helping you if you got in a jam. The hardest part of the job was figuring out what problem you need to attack first.The enjoyable part of the job was hearing the customer on the other end of the phone saying there up and running.
Pros
helping customers
Cons
having to hear that irritate customer
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Best work environment, made us feel like the company really cared
Supervisor (Former Employee) –  Pasadena, CAAugust 1, 2013
Provided customer service to vendors, customers, and partners via telephone or email by identifying the problem and systematically troubleshooting to achieve a solution.
Monitored daily employee performance for overall quality of service, provided strong communication and analytical skills, customer service and organizational skills
Increased customer satisfaction by 10% which resulted in the company being presented with the JD Powers and Associates Award for outstanding customer service
Pros
company sponsored lunch frequently, perks, great morale
Cons
disappointed with the decision to outsource all the cs jobs overseas
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nice place to work had a work out room and game room
Customer Service Representative (Former Employee) –  bellevue washingtonApril 9, 2013
this was a good place to work they had a game room and work out room to relieve stress, we went on field trips occasonially great benifits and bonuses
Pros
work out room great bonuses
Cons
they closed the site
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Over all, best place to work
Tier 2 Networks Technical Support Rep (Former Employee) –  Dallas, TXApril 6, 2013
Learnt a lot during the dial up days and the begining of DSL days.
Worked with some of the best Mindspring and Netcom engineers and learnt a lot.
Pros
over all best place to work
Cons
not that i know of. this was during exciting dial up connection days.
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Great Place to work
Technical support (computers and home systems) (Former Employee) –  Atlanta, GAMarch 26, 2013
l wish l could go back to this c ompany.It is a great place to work.
Pros
everything at this company is just perfect
Cons
so sorry they had to lay off of personnel
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Productive and fun workplace
Inside Inbound Sales Consultant (Former Employee) –  Atlanta, GAMarch 19, 2013
A very laid back , relaxed call center environment. Management was always around and willing to assist with any problems. The company had 8 core values and beliefs that everyone in the company had to abide by from CEO down.
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Exciting and fun place to work
Business Access Escalations Tier 3 (Former Employee) –  Atlanta, GAJuly 5, 2012
Management was great! Everyone was treated equally. Continuous room for growth. Unlimited hot chocolate. The job was demanding but worth it.
Pros
donuts and hot chocolate
Cons
outsourcing
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Wonderful work environment
Executive Relations Administrator (Former Employee) –  Atlanta, GAJune 15, 2012
Served as a laision between the company and AG, BBB, etc in assisting customers with resolving corporate issues. I learned a number of things about how to manage my day, my staff, and even any tasks given to me. My co-workers were very spportive and informative through the new hire process. My managers were also very attentative to the process and providing me with the support I needed to be successful. The hardest part was having to leave after being layed off. The most enjoyable was working with a talented staff.
Pros
working with a caring staff
Cons
being layed off
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It was a great place to work during the days of dial up
Helpdesk Engineer (Former Employee) –  Dallas, TXMay 24, 2012
Mindspring/Earthlink was a great company. Employees were valued and management made sure they had what they needed to do thier jobs. I understand the buisness since of outsourcing but when you an American company with American customers then you should probably have American customer support reps.
Pros
none anymore
Cons
this company is in its last days
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So Much Fun.........you wanted to go to work
Call Center Supervisor (Former Employee) –  Dallas, TexasMay 14, 2012
Responsible for daily, weekly, monthly, and quarterly sales reports. Responsible for my team meeting monthly sales quotas. My team accomplished making the top team in the nation for eleven out of 12 months, rating the highest revenue in sales while maintaining perfect scores in quality assurance and customer service satisfaction.
Pros
structured, yet laid back, a lot of fun, always room for advancement
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Overall rating

4.1
Based on 16 reviews
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