Reggie – June 13, 2012
This assessment is accurate. And to go along with this I found that their was quite a bit of disorganization between Sales, Marketing, and most critically Service/install in 2010 and I hear it has not changed. The technical department did their own thing and had no incentive to make the customer happy and deliver on what sales worked so hard to accomplish. Everybody should be performance based in some way since no one wins if the customers experience is not excellent.