EarthLink Employee Reviews in United States

Found 200 reviews matching the search
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Ok place to work
ORDER ENTRY SPECIALIST (Former Employee) –  Green Bay, WIJune 13, 2016
as order entry specialist login get orders and key them to the appropriate systems
learned a great deal about have telecommunications work
had great co-workers in the Green Bay office
the hardest part of my job was the complete lack of direction from management the last yr.
the best part of my job was knowing at the end of the day I gave 110% to our customers
Pros
pto was generous and I worked from home 2 days a week
Cons
The company had growing pains, direction seemed to change every 6 months as well as management
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Friendly athmosphere
Contractor TNT (Former Employee) –  Vancouver, WAJune 4, 2016
Great people and great place to work and advance your work experience. Co-workers were very friendly and quick to assist.
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Decent Work Place I guess
Business Development Representative (Current Employee) –  Atlanta, GAMay 9, 2016
Overall things are somewhat ok but the work environment could be a bit more lively. Management has said they are working on getting some table games in but that hasn't happened yet!
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Fun Environment, Limited Job Growth Opportunity
Trouble Resolution Specialist II (Former Employee) –  Vancouver, WAApril 25, 2016
Earthlink is an amazing place for an entry-level administrator. Their corporate culture is very fun and collaborative, but the pay scale is very low and the benefit package is lackluster.
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Earthlink is attempting to take back its customer facing , growing pains.
Field Service Tech (Former Employee) –  Birmingham, ALApril 21, 2016
Most co-workers were helpful and positive .Lacked a quality training program and means to provide advancement..Interaction with the customers the most enjoyable aspect. The worst situation were the hold time for Tech support. I gained knowledge in Installation of ADTRAN products , rolling traffic and swapping cards and other various tasks on the transport side of TELCOM.
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Good employer
Employee (Current Employee) –  AlabamaApril 18, 2016
Great benefits, good work-life balance, and great co-workers. Overall job is fulfilling. Promotion and job changes are hard to come by.
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Great place to work
Salvage Representative (Former Employee) –  Sacramento, CAApril 11, 2016
Worked here for a couple of years, definitely a great place to work. Tons of fun and was treated great. Unfortunately they moved locations and had to leave the company.
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Pleasant work environment and supervisory staff
Helpdesk Analyst I (Former Employee) –  Amherst, NYApril 10, 2016
This job was a call center. I assisted M&T bank employees with technical support for bank applications, computer/internet connection issues, email and VPN. The management was knowledgeable, professional and helpful. The overall work environment was fun and my coworkers were great people and techs. The most challenging part of this job was immediately identifying major issues and outages and resolving or escalating as required. The most enjoyable part was being able to identify and quickly resolve issues for the customers and making them enjoy the call experience.
Pros
Video games in the break room and lots of catered events and cookouts.
Cons
Very little personal contact with support personnel and upper management, Communication was impersonal and sometimes slow as it was usually handled via email.
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Hostile Work Environment
Tier 2 Data Center Technician (Former Employee) –  Pittsford, NYApril 8, 2016
The operational work environments have many problems stemming from prior mergers and acquisitions and poor business decisions at the executive and managment levels.

Overall you could some the enviroment up to another sad case of greedy exec's and management in another tech company who undervalue core employees and overvalue the operational architectural infrastructure assets conversly since it gets them a raise either way if they sell out and get rid of the employees versus keeping the equipment, and selling it to the highest bidder.
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Earthlink
National Account Manager (Former Employee) –  Sunnyvale, CAApril 3, 2016
Earthlink was a Wonderful Place to Work they had solid management and Cloud Based Products. A typical day at work consisted of a morning orientation meeting and prospecting review strategies. Management was helpful and caring but the company made sweeping changes rather frequently.
Pros
Helpful and Caring Management
Cons
Difficult Cloud Based Product Fit in the Marketspace
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Challenging environment to work and develop
Director, Product Management (Former Employee) –  Syracuse, NYFebruary 23, 2016
Due to consistent change in direction, management, sales representatives and down-sizing, EarthLink struggles to slow shrinking revenue from legacy products and stabilize on a final direction to replace revenue.
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Many knowledgeable employees, confused and revolving executives
Senior Manager (Current Employee) –  North CarolinaFebruary 15, 2016
The ever-changing focus and new executives every year or two leaves many confused. There are many hard working, dedicated, well-intending employees that work here but many are confused or discouraged by the seemingly constant reorganizations, hiring of multiple new vice presidents, and the downsizing of knowledgeable employees.
Pros
Knowledgeable, dedicated co-workers
Cons
Little follow through on stated corporate strategy
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Customer Support, Sales, Service, Training, Safety, Inventory Control, BOM's, Wiring Diagrams, etc.
Tech. Support Mgr. (Current Employee) –  Lakeland, FLFebruary 12, 2016
Working for the most efficient HVAC Equipment Manufacture in the US has been an in-depth educational experience. I have acquired knowledge about the DX Geothermal Ground Source Heat Pump applications, service, and installation, from some of the foremost Leader and innovator in the industry.
Pros
Learning a new Industry/Trade in Geothermal Heat Pumps
Cons
Travel, and long days Training.
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Nice place to work
Customer Care Rep (Former Employee) –  Green Bay WiJanuary 29, 2016
This is a call center so every second coults.
I learned alot about phones networks ect.
Management was very good.
Co workers were nice
Hardest part of job was having so many calls in que that whe I finally could help the customer they were so angry for holding so long.
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Recommend
System Design Specialist (Current Employee) –  Huntsville, ALDecember 4, 2015
I would refer a friend to Earthlink. Over all it is a great place to work. Good Benefits, Cross functional team building, Friendly work environment.
Pros
The People
Cons
Flexibility
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some good people to work with,
order entry processing (Former Employee) –  Vancouver, WANovember 13, 2015
The work load can be overwhelming at times. Enjoyed a lot of my coworkers. Unfortunately company changes didn't always go as well as planned. Company is like any other company/ pros and cons. Everyone has their opinions, mine over all not a bad company but not a great one either.
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Stable work
operator (Former Employee) –  Anniston, ALOctober 26, 2015
Stable work and good benefits.They have a good work atmosphere to keep the moral high.They pay would be the only downfall
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Fun place
Field Engineer (Former Employee) –  Atlanta, GAOctober 1, 2015
Overall great experience and great company who put customer services and the top of everything, great management. Great coworkers that work as a team.
Pros
Strong with circuit service
Cons
Limited products
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Great company to work for
Senior Account Executive (Former Employee) –  Charleston, SCSeptember 24, 2015
The introduction to many new technologies to help business succeed made this position challenging and rewarding at the same time.
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Voltaile comapny with good income potential
Branch Sales Manager (Former Employee) –  New JerseySeptember 21, 2015
Extremely volatile company with an ever changing go to market strategy Poor customer service and service delivery. The only positive was the income potential
Pros
income potential
Cons
volatile and unsettled company direction
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Overall rating

3.5
Based on 211 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.5
Job Security/Advancement
2.8
Management
3.1
Culture
3.4