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26 reviews

EarthLink Employer Reviews

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overall
Help Desk Analyst (Former Employee), Amherst, NY – May 13, 2013
Pros: monthly free lunches, free cofee
working as level 1 you take calls and the users are business people that deal with customers so there are user that are rarely curse at you so this call center there are less stress than normal.
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Dont expect much from this company. They talk a good game, but they dont follow through.
Service Activation Technician (Former Employee), Anniston, AL – May 11, 2013
Pros: my supervisor was very nice, but not very informed.
Cons: little and inadequate training.
Worked for this company through a staffing agency, at the beginning of 2013. After 7 days on the job, they let me go.

It seems they expected me to learn everything there was to know about how everything worked in 7 days.

They gave me a test on my 7th day and when the results came back. I was told I did not do well enough.

The funny thing was, while – more... I was waiting for the results, I asked some of my fellow workers, what some of the answers to several of the question that I did not know the answers too were. They did not know the answers either. How is it that I am expected to know the answers to these questions on the test, when the very people who were supposedly "training" me didn't even know the answers?

It would seem to me, they were the ones who should have taught me what those terms meant that I was expected to know. How was I expected to know the answers to questions on a test, when the very ones trading me could not even tell me what the answers were.

7 days. Really? What a joke! – less
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customer service
Customer service Representative (Former Employee), Harrisburg, PA – May 6, 2013
customer service for internet company. taking orders for new services and existing account upgrades. tech operations for T900 internet device.
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Not there long
Field Sales Representative (Former Employee), Cincinnati, OH – April 25, 2013
I was there for the tail end of the dial-up internet era...when it went, so did my position. But the company treated me very well.
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At the time, a perfect blend of MindSpring's jolly with Earthlink's corporate attitude
Senior Customer Representative (Former Employee), Atlanta, GA – April 17, 2013
Pros: gameroom, outings, relaxed dress code and location
I learned that a corporate environment did not have to be stuffy and rigid. You could have a fun and relaxed environment while maintaining a professional approach to your coworkers and customers. We were treated as responsible adults and thus reacted as such. If you did not, there was a system in place to address this and to let you go if necessary. – more... The environment was a reflection of the people and they were excellent to work with. – less
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Great team environment, while it lasted
Inbound sales (Former Employee), Roseville, CA – April 9, 2013
Pros: base plus commission
Cons: outsourced
Great company, great employees, great benefits and pay. High-volume inbound call center dealing with consumers and business accounts. If you're good enough, you can work both sides
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was a learning experience
tech support representative (Former Employee), Dallas, TX – April 5, 2013
Pros: education and advancement
Cons: facility downsized then closed
i was able to advance fro m a customer service rep to a network admin representative but the data center was closed after a merger with a competitor
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Run far far away
Customer service rep (Former Employee), Rochester Ny – April 4, 2013
Pros: dress down everyday, 3 weeks vacation
Cons: poor management, no official training, management sucks no ethics
I worked there for almost 2 years. Little to no training, was not provided the proper tools to do the job. very unorganized. Management/departments worked against
each other instead of together.Lots of layoffs. Other than the great location and modern facilities. This place was the worst.
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They do not live up to what they claim to be!
Corporate (Former Employee), Atlanta, GA – January 31, 2013
Pros: flexible schedule
Cons: overly complex organizational structure; too many egos
Management is very disorganized and makes constant changes; leadership is weak; hard to trust co-workers - a somewhat high school environment with a lot of cliques. Glad to no longer be there.
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Easy going yet very productive company.
Tier 3 Tech Support Earthlink Consumers (Current Employee), Vancouver, WA – January 21, 2013
Earthlink is very good to it's employees. Our team works together very well and looks out for one another. Earthlink provides good information on resolutions for new types of problems. Earthlink of course is still a very well known ISP.
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Avoid this place like the plague!
Sales Engineer (Current Employee), Atlanta, GA – January 16, 2013
Cons: lose your job after 6 weeks bcause management is run by morons
I am a current employee and have watched this place lay people off that they hired 6 weeks ago! Management has NO idea what they are doing, no one communicates, I watched 180 get laid off one week ago, many of which were hired within the last three months! Some people were let go just for rubbing certain managers the wrong way, its pathetic. Do yourself – more... a favor and DO NOT work here, you WILL regret it! – less
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Disorganized management as they "attempt" to transition to cloud services
sales (Current Employee), Midwest – January 10, 2013
Pros: good training
Cons: horrible management
Earthlink is a company in big transition, especially with their sales and technical sales support positions so beware if you are considering a position here.

One reviewer mentioned the disorganization between sales and implementation and that reviewer is correct. Average lead times for installs are months!

I have watched them lay off and fire entire – more... groups with little or no "heads up". Their transition to cloud services so far is not successful because of their constant re-doing of structure, services, and systems. – less
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Productive and fun place to work!
Accounts Payable Coordinator (Former Employee), Atlanta, GA – December 22, 2012
Productive and fun place to work! Great benefits and work environment. Employee break room with TVs, games and complimentary beverages.
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Good Company to work for
Network Technician (Former Employee), Rochester, Ny – September 20, 2012
Working with technicians in the field to configure Cisco 290o routers for Advance Auto Parts project
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Enjoyed my time at Earthlink.
Warehouse Supervisor (Former Employee), Rochester, NY – July 31, 2012
Pros: flexible with lunch time and breaks.
Cons: poor work enviroment.
I took charge of day to day operations in the warehouse. I was in charge of 2 warehouses and
worked with purchasing and engineering on a daiy basis.
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TECH POSTION
Customer Service Representative II (Former Employee), Atlanta, GA – July 24, 2012
Pros: family environment
Cons: laid off entire atlanta office
THIS COMPANY WAS REAL COOL TO WORK FOR. BUT THE COMPANY OUTSOURCE THERE CALLS TO INDIANA BACK IN 2002...
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Productive
Directory Assistance Operator (Former Employee), Anniston, AL – June 24, 2012
very fast paced
learned different cities
nice environment
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Too young of an environment
Disaster Recovery and IT Risk Analyst (Former Employee), Atlanta, GA – June 8, 2012
Pros: salary was good
Cons: improvements were hard to make
The environment is run by too many young inexperienced professionals. Even though the company should be fun it should not be immature.
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Reggie – June 13, 2012

This assessment is accurate. And to go along with this I found that their was quite a bit of disorganization between Sales, Marketing, and most critically Service/install in 2010 and I hear it has not changed. The technical department did their own thing and had no incentive to make the customer happy and deliver on what sales worked so hard to accomplish. Everybody should be performance based in some way since no one wins if the customers experience is not excellent.

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Productive and informative
Customer Service Representative (Former Employee), Atlanta, GA – June 4, 2012
• Incoming queue to assist customers with pending DSL & Cable orders; updating status, completion dates, expected deliveries, problems and resolutions. Billing issues involving submitting credits and refunds, explaining invoices of balance due, and discussing bill plans for different services and current promotions. Transferring calls to other departments – more... for assistance. Give customers basic technical DSL and Cable information. – less
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Not a great place to work
Customer Service (Former Employee), Roseville, CA – May 31, 2012
Pros: working with friends
Cons: shipped jobs over seas
Customer Service, Maintains Customer Records. Resolving Product or Service Problems. Management not helpful. Co-workers great.
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About EarthLink

Some of us spend way too much time online, and EarthLink is OK with that. The company provides Internet connections to more than 1 million – Read more