ORDER ENTRY SPECIALIST (Former Employee) – Green Bay, WI – June 13, 2016
as order entry specialist login get orders and key them to the appropriate systems learned a great deal about have telecommunications work had great co-workers in the Green Bay office the hardest part of my job was the complete lack of direction from management the last yr. the best part of my job was knowing at the end of the day I gave 110% to our customers
pto was generous and I worked from home 2 days a week
The company had growing pains, direction seemed to change every 6 months as well as management
Earthlink is attempting to take back its customer facing , growing pains.
Field Service Tech (Former Employee) – Birmingham, AL – April 21, 2016
Most co-workers were helpful and positive .Lacked a quality training program and means to provide advancement..Interaction with the customers the most enjoyable aspect. The worst situation were the hold time for Tech support. I gained knowledge in Installation of ADTRAN products , rolling traffic and swapping cards and other various tasks on the transport side of TELCOM.
Helpdesk Analyst I (Former Employee) – Amherst, NY – April 10, 2016
This job was a call center. I assisted M&T bank employees with technical support for bank applications, computer/internet connection issues, email and VPN. The management was knowledgeable, professional and helpful. The overall work environment was fun and my coworkers were great people and techs. The most challenging part of this job was immediately identifying major issues and outages and resolving or escalating as required. The most enjoyable part was being able to identify and quickly resolve issues for the customers and making them enjoy the call experience.
Video games in the break room and lots of catered events and cookouts.
Very little personal contact with support personnel and upper management, Communication was impersonal and sometimes slow as it was usually handled via email.
Tier 2 Data Center Technician (Former Employee) – Pittsford, NY – April 8, 2016
The operational work environments have many problems stemming from prior mergers and acquisitions and poor business decisions at the executive and managment levels.
Overall you could some the enviroment up to another sad case of greedy exec's and management in another tech company who undervalue core employees and overvalue the operational architectural infrastructure assets conversly since it gets them a raise either way if they sell out and get rid of the employees versus keeping the equipment, and selling it to the highest bidder.
National Account Manager (Former Employee) – Sunnyvale, CA – April 3, 2016
Earthlink was a Wonderful Place to Work they had solid management and Cloud Based Products. A typical day at work consisted of a morning orientation meeting and prospecting review strategies. Management was helpful and caring but the company made sweeping changes rather frequently.
Helpful and Caring Management
Difficult Cloud Based Product Fit in the Marketspace
Director, Product Management (Former Employee) – Syracuse, NY – February 23, 2016
Due to consistent change in direction, management, sales representatives and down-sizing, EarthLink struggles to slow shrinking revenue from legacy products and stabilize on a final direction to replace revenue.
Many knowledgeable employees, confused and revolving executives
Senior Manager (Current Employee) – North Carolina – February 15, 2016
The ever-changing focus and new executives every year or two leaves many confused. There are many hard working, dedicated, well-intending employees that work here but many are confused or discouraged by the seemingly constant reorganizations, hiring of multiple new vice presidents, and the downsizing of knowledgeable employees.
Knowledgeable, dedicated co-workers
Little follow through on stated corporate strategy
Tech. Support Mgr. (Current Employee) – Lakeland, FL – February 12, 2016
Working for the most efficient HVAC Equipment Manufacture in the US has been an in-depth educational experience. I have acquired knowledge about the DX Geothermal Ground Source Heat Pump applications, service, and installation, from some of the foremost Leader and innovator in the industry.
Learning a new Industry/Trade in Geothermal Heat Pumps
Customer Care Rep (Former Employee) – Green Bay Wi – January 29, 2016
This is a call center so every second coults. I learned alot about phones networks ect. Management was very good. Co workers were nice Hardest part of job was having so many calls in que that whe I finally could help the customer they were so angry for holding so long.
order entry processing (Former Employee) – Vancouver, WA – November 13, 2015
The work load can be overwhelming at times. Enjoyed a lot of my coworkers. Unfortunately company changes didn't always go as well as planned. Company is like any other company/ pros and cons. Everyone has their opinions, mine over all not a bad company but not a great one either.