EarthLink Employee Reviews

Found 241 reviews matching the search
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Dynamic work place
Technician (Former Employee) –  Springfield, MAMay 22, 2017
Have to be responsible for checking your task sent via phone application every day then collect information that requires access and type of work to performed. It may require long distance (100 miles or greater). Hardest part is gathering all necessary information by going into multiple database to perform task. When a priority task or on-call is assigned you are responsible for ++getting all pertinent information and making contact with internal and external persons involved. Work also closely with NOC and Operations group is very important.
Pros
Good benefits good Team cooperation to understand work involved
Cons
Lots of travel 100+ miles, and on any given day and management does not pay overtime
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Great company to work for and fun culture
Account Director (Former Employee) –  Atlanta, GAMay 6, 2017
I loved working at EarthLink. They were very fair with expectations and generous with pay, bonuses and provided a really fun company culture with opportunities to interact with executives.
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EarthLink is pretty great
Billing Specialist (Former Employee) –  West Point, GAMay 6, 2017
The department I worked in was great. They were understanding of your family and the needs of daily life. Work came second to your children and you were appreciated for what you did.
Pros
Great management and environment
Cons
Some longer hours and weekends
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Pays the bils
Transmission Technician (Former Employee) –  Worcester, MAMay 2, 2017
Initial hiring wage is competitive, but raises are non-existant unless you threaten to quit. Doing more with less is the catch phrase, meaning that each person is expected to do the work of 5 people.

Work comes before anything, no balance.

Most enjoyable part of the job, your coworkers, the people working there are good people.
Pros
Having a job
Cons
Culture
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Larger Company with plenty of layers....
Director of Finance - Broadband (Former Employee) –  Pasadena, CAApril 30, 2017
Too much fat on the bone would be the best way to describe it... Fiefdoms and senior directors vying for headcount increases when they should have had their eyes on the bottom line. Tough merger and some bad investments in purchasing companies.

Growth was needed, but organic would have served shareholders much better...
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Great place to work
Sales Engineer Sr Manager (Former Employee) –  Anniston, ALApril 27, 2017
Earthlink was a family atmosphere company that relied on its team members to make sales and keep customers happy. I only worked there for a year, but it was one of the best places I have worked in my 33 year career.
Pros
Great management team
Cons
Merged with Windstream
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Best Call Center Experience I've Had
Customer Retention Agent (Former Employee) –  Harrisburg, PAApril 26, 2017
They valued you and worked as much as possible to encourage creativity. Their software was easy to use. Management did everything they could to make every day feel different. Unfortunately, they closed their office and outsourced overseas. I would have made a career of it if that hadn't happened.
Pros
Corporate atompshere
Cons
They outsourced
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Employee Satisfaction was their priority
Customer service representative (Former Employee) –  Pasadena, CAApril 21, 2017
This was an amazing Company to work for. They treated their employees like family Unfortunately due to unfair trade practices they could not afford to stay in business in USA and had to take the call center to india.
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None
Data Analyst Support (Former Employee) –  Pasadena, CAApril 20, 2017
Work culture is getting to work, and start answering calls from customers having questions on their internet connections or computer problems. Mostly. customer service.
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productive
accounts payable rep 2 (Former Employee) –  Atlanta, GAApril 14, 2017
work hard i was part time very easy process payments to vendors customer service both internal and external coding keying check process ach wires emails
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Flexable and Goal Oriented
Sales & Marketing Operations Process Analyst (Former Employee) –  RemoteApril 11, 2017
As a 9 year remote employee, I had the opportunity to see my kids in the morning and I had the chance to pick them up from school - nice. I also had the chance to work with people from different parts of the US. Mid Westerns Rule - shout out to Wisconsin ! Definitely miss working with people from different parts of the map from my home office.
Pros
flexible
Cons
job security
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Was a great Company, now Merging with WIN.
NOC Surveillance Technician (Current Employee) –  Atlanta, GAApril 8, 2017
This was a great Family atmosphere to work at. Awesome Job culture. Good benefits. Health benefits, Life Insurance. Good amount of Personal Time Off hours to start. Had a full 4 weeks of vacation.
Pros
Job Culture like Family
Cons
Merger with WIN changing things
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Horrible place to work!
Circuit Design Engineer (Former Employee) –  Arab, AL 35016April 7, 2017
Not a good or stable place to work. The management has no idea what is going on most of the time. We worked 24 hours a day to get projects done and never got one thank you
Pros
the people
Cons
managment
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Good opportunities to learn, poor employee appreciation.
Manager - Online Support Systems (Former Employee) –  Pasadena, CAMarch 30, 2017
While this company offered further training to allow it's staff to provide better technical support, management was very narrow minded on advancement. That was not based on achievement or skill. It was more personal choice on their part. Unfortunately, this left many employees feeling underappreciated.
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was a good place to work
Staff Network Engineer (Current Employee) –  Anniston, ALMarch 23, 2017
EarthLink was a good place to work. That may be changing based on the hostile takeover that is currently taking place. Many talented people are losing their jobs when there are open positions outstanding. No review of talent took place to build a best of class workforce.
Pros
fair pay/good PTO
Cons
healthcare cost are high
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Run your own business environment
Account Director (Former Employee) –  RemoteMarch 20, 2017
do your job and you basically run your own business. very good compensation especially if you hit your targets.. minimum income for hitting target was 175K
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Earthlink
Premier Account Executive (Former Employee) –  Raleigh, NCMarch 20, 2017
I had the opportunity to work with business owners in NC. I excelled at developing relationships and partnering with these organizations. It was truly rewarding work.
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Fast paced, call center
Help Desk Technician (Former Employee) –  Amherst, NYMarch 9, 2017
Rnjoyed getting back on the phones ding support of this nature as I had been doing solely Hardware support for the previous 10 years. It was a temporary position as they were transitioning their business and closing the current office.
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Future forward organization
(Hunter)Major Account Manager (Former Employee) –  Atlanta, GAMarch 2, 2017
EarthLink is a technology focused future forward organization that has been and is growing and adapting to tremendous change in the managed services carrier sector.
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Great environment to work in and great leaders.
Customer service representative (Former Employee) –  Harrisburg, PAFebruary 23, 2017
Very people and employee oriented. Always doing things for their employees. I wish they were still around here. Great place to work.
Always thinking of customers and employees both.
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Overall rating

3.5
Based on 253 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.6
Job Security/Advancement
2.9
Management
3.1
Culture
3.4