Order Support Engineer (Current Employee) – Remote – July 13, 2017
In my almost 10 years at Earthlink (Windstream) I have learned a great deal and grown both personally and professionally. A typical day consists of working one on one with my customers ensuring the solution sold to them by sales will meet the telecommunications needs of their business. Once I have worked out all of the details with the customer I am responsible for ensuring all appropriate documentation is attached to their order and that order is moved forward in a timely manner for continued processing. Telecom is an always changing industry which has taught me that change is a good thing. While change can be difficult I have learned to embrace it always keeping a positive attitude doing my job to the best of my ability. I take pride in my work and ensuring I doing all I can to make the customers experience the best it can be.
Company has many services to offer but can't execute on any of them.Failing business strategy. Poor internal communication and customer support due to multiple layoffs driven by poor margins and financial issues.
Director of Operations (Former Employee) – Rochester, NY – July 10, 2017
If you work hard it pays off. The people at ELNK are great to work with, they are very hands on and care about their customers. Mid-level managers need to learn how to work together and in unison, working to achieve the same business goals.
Loop Accept Tech (Former Employee) – Fort Lauderdale, FL – June 21, 2017
Great place to work. Management really cares and for the most part, company cared about their employees. The really only thing that was terrible is that you never know if you have a job the next day as the company outsourced many of their departments.
They laid me off because my job duties was moved over to another country after 12 years of service with them.
Customer Service Representative (Former Employee) – Rochester, NY – June 14, 2017
Working at EarthLink. They were very fair with expectations and generous with pay, bonuses and provided a really fun company culture with opportunities to interact with executives.The department I worked in was great. They were understanding of your family and the needs of daily life. Work came second to your children and you were appreciated for what you did. Earthlink was a family atmosphere company that relied on its team members to make sales and keep customers happy. I only worked there for a year,Work culture is getting to work, and start answering calls from customers having questions on their internet connections or computer problems. Mostly. customer service.
Free coffee/tea, decent location in downtown Rochester
Great company until it was merged with Windstream on March 1st, 2017
Senior Account Executive (Current Employee) – Atlanta, GA – June 7, 2017
EarthLink was a great place to work and the executive team was excellent. I worked here for over 4 years and hoped to retire here. The workplace culture was one of hard work but fun at the same time. Our office is located in Midtown Atlanta and the space is first class. EarthLink merged with Windstream on March 1st, 2017 and everything is changing and EarthLink will no longer exist in the coming months.
Great workplace, exellant employees and Management teams
Technician (Former Employee) – Springfield, MA – May 22, 2017
Have to be responsible for checking your task sent via phone application every day then collect information that requires access and type of work to performed. It may require long distance (100 miles or greater). Hardest part is gathering all necessary information by going into multiple database to perform task. When a priority task or on-call is assigned you are responsible for ++getting all pertinent information and making contact with internal and external persons involved. Work also closely with NOC and Operations group is very important.
Good benefits good Team cooperation to understand work involved
Lots of travel 100+ miles, and on any given day and management does not pay overtime
Director of Finance - Broadband (Former Employee) – Pasadena, CA – April 30, 2017
Too much fat on the bone would be the best way to describe it... Fiefdoms and senior directors vying for headcount increases when they should have had their eyes on the bottom line. Tough merger and some bad investments in purchasing companies.
Growth was needed, but organic would have served shareholders much better...
Sales Engineer Sr Manager (Former Employee) – Anniston, AL – April 27, 2017
Earthlink was a family atmosphere company that relied on its team members to make sales and keep customers happy. I only worked there for a year, but it was one of the best places I have worked in my 33 year career.
Customer Retention Agent (Former Employee) – Harrisburg, PA – April 26, 2017
They valued you and worked as much as possible to encourage creativity. Their software was easy to use. Management did everything they could to make every day feel different. Unfortunately, they closed their office and outsourced overseas. I would have made a career of it if that hadn't happened.
Customer service representative (Former Employee) – Pasadena, CA – April 21, 2017
This was an amazing Company to work for. They treated their employees like family Unfortunately due to unfair trade practices they could not afford to stay in business in USA and had to take the call center to india.
Sales & Marketing Operations Process Analyst (Former Employee) – Remote – April 11, 2017
As a 9 year remote employee, I had the opportunity to see my kids in the morning and I had the chance to pick them up from school - nice. I also had the chance to work with people from different parts of the US. Mid Westerns Rule - shout out to Wisconsin ! Definitely miss working with people from different parts of the map from my home office.