Management has just gone bonkers. The review about moving to AEP is true. The atmosphere is very stressful and very toxic, and it's because of management. When I first started it was great - wonderful atmosphere, great folks, best job ever. But management changed and it went downhill very quickly. New manager yells, calls you a liar, fires people to hire in his friends. Recently, a coworker was written up for staying home when she had the flu. Management plays favorites and has different rules for different groups. They can't remember what they ordered you to do last week, and may write you up this week for doing what they told you to do. Very very stressful situation, and will not changes until management changes.
The employees that were hired under the old management are wonderful. They are friendly, kind, helpful and very knowledgeable. However, when EASi started hiring just to fill seats, the quality of staff went down considerably, leaving those that know their jobs to clean up the mess and catch the blame.
Hardest part of the job is staying out of the unnecessary office politics. New management has created an atmosphere of drama, secrecy and lies. It is nearly impossible to dodge it all, even if you stay at your desk and never talk to people.
The best part is the quality of the more established employees. They are the best. Unfortunately, many of them have left or are looking - because the rest of the nonsense is just too stressful and unnecessary.
very helpful and friendly 'established' personnel
Can't trust managment, just filling seats, mngmt plays favorites