The East Bay SPCA is looking for a Lead Veterinarian Technician to assist in the daily management of the Full Service clinic in Oakland to ensure that excellent animal care and people care are being met at all times. Responsible for the supervision, scheduling, training, development and counseling of the staff on a daily basis. Supervises the performance and quality of all services and duties related to normal practices of veterinary medicine.
- Assists veterinarian(s) in assigned procedures when needed.
- Assists veterinarian(s) in surgical procedures and monitoring anesthesia when needed.
- Provides and maintains complete and accurate records including patient observation, treatment and care.
- Assists in the handling and care of equipment and supplies as requested.
- Communicates appropriate patient information to clients.
- Monitors all equipment in the surgery areas. Reports any concerns or repair needs to veterinary services manager as they arise.
- Able to lift at least 35 lbs. alone and over 35 pounds with assistance.
- Assist the Veterinary Clinic Manager with submitting orders as needed while maintaining the set budget.
- Assist in the monitoring of drugs and supplies used at the spay/neuter facility as required by the DEA.
- Reports and document accidents.
- Handling of client concerns as needed.
- Performs opening and closing duties of both clinics as needed.
- Meets regularly with staff as to ensure that goals are being met.
- Assists in the development of and adaptation to work techniques and methods to deliver high quality customer service and patient care.
- Ensures that client appointments are set to levels that are reflected in revenue budgets.
- Assists in the maintenance of daily records to include controlled substances log, appropriate laboratory books and other records as assigned.
- Assists in overseeing the inventory of all medication and supplies in the facility.
- Assists in the development of work techniques and methods to deliver high quality patient care.
- Ensures the cleanliness of the facility at all times.
- Assists in customer service responsibilities including answering the telephone, making and confirming appointments, greeting, registering and processing of animals and clients, daily processing of money received and maintenance of the front office.
- Responsible for the scheduling of veterinary technicians and customer service representatives.
- Daily supervision of staff work assignments.
- Assists in writing staff reviews and documentation.
- Holds weekly staff meetings.
- Responsible for giving feedback to the veterinary services manager on staff performance and development. .
- Provides guidance to staff on a daily basis.
- Assists in the training of all new employees and current employees as needed.
- Ensures that staff is providing quality people care at all times to clients as well as with coworkers.
- Is accountable for staff’s decisions and actions.
- Is accountable for the daily flow of the clinic.
- Assists in the development of work techniques and program enhancements to ensure the continued progress and growth of the spay/neuter facility.
- Develops new ideas with staff in order to work towards reaching strategic goals.
- Encourages the use of volunteers, the solicitation of monetary and the use of in-kind donations whenever possible.
- At least one year in a supervisory or management position in a veterinary setting.
- Effective communication with clients and staff.
- Computer literate in a Windows environment; proficient in Microsoft Office Applications. Familiarity with Veterinary software.
- Knowledge of applicable veterinary technical skills and practice.
- Ability to work independently or effectively with other employees to accomplish daily tasks as well as accomplishing strategic plans.
- Associate’s degree in veterinary technology or a Bachelor’s degree in a biological science preferable.
- Fluency in Spanish preferred
Indeed - 18 months ago
The East Bay SPCA (EBSPCA) is a 501(c) 3 non profit committed to the welfare of dogs and cats in Alameda and Contra Costa Counties. We...