Dispatcher/Production Clerk
East Coast Refrigeration - Deer Park, NY

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Our company offers a wide variety of industrial and commercial refrigeration equipment and maintenance programs.

Main Job Tasks and Responsibilities

  • Schedule and dispatch workers, to appropriate locations according to customer requests, specifications, or needs.
  • Arrange for necessary repairs in order to restore service by priority.
  • Relay work orders, messages, and information to or from work crews.
  • Confer with customers or supervising personnel in order to address questions,

problems, and requests for service or equipment.

  • Prepare daily work and run schedules.
  • Receive or prepare work orders.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Perform customer verifications.
  • Process orders, forms, applications and requests
  • Direct requests and unresolved issues to the designated resource
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions

Education and Experience

  • High school diploma, general education degree or equivalent
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • proficiency in typing
  • knowledge of administrative procedures
  • numeric, oral and written language applications
  • product knowledge

Key Competencies

  • interpersonal skills
  • communication skills - verbal and written
  • listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation
  • adaptability
  • initiative
  • stress tolerance

*Dispatching background and technical experience a plus

Email Resume- Do Not Call

Indeed - 13 months ago - save job - block