For a part time job it is a good place to work and the people are nice to work with
OSD - Operational Support Department (Current Employee) – Wausau, WI – December 21, 2015
In the Operational Suppurt Dept we support the other departments, Call Center, PVD, PCD, and Ecare to resolve customer issues. Like refunding their money if they received their package late, missing items and lost packages.
What I learned - there are alot of different asspects than just placing an order and shipping the product out to the customer.
Management, they do take care of there employes with gift cards at Thanksgiving and Christmas,and other promations thru out the year.
Co-workers - are friendly, nice, easy to get along with and we help each other out if there are questions and/or problems.
Hardest - When you have an irrate customer on the phone, and they will not let you try and help them. You need to let the customer say there peace, and work with them to find a solution to their problem.
Enjoyable - When you resolve the customers problems to their satisfaction.
Food days - Gift cards - extra breaks during the very busy season
Hiring enough people for the Holiday Season