Payment Verification Specialist (Current Employee) – Oshkosh, WI – July 18, 2017
The management at Eastbay in Oshkosh vs Wausau are very different. They do not communicate to each other even though they are suppose to work harmoniously as one entity. There is obvious favoritism between the management and the agents.
There is minimal growth opportunities in Oshkosh since most of the jobs and corporate jobs are in Wausau.
Overall, this company acts like they appreciate their customers but our procedures with handling certain situations are not very customer friendly.
easier to get hired, pay is good for high school or college student
short breaks, expect you to do things that are not in your job description
Product Handler (Former Employee) – Wausau, WI – June 3, 2017
I worked in the warehouse. I was only there for a few months before I was terminated. They let you listen to music while you worked which was nice but overall I would never go back if I had the chance.
Sales Associate (Former Employee) – Wausau, WI – May 17, 2017
I spent many years and summers working at the Eastbay retail store and It was by far my favorite job to have. The management is sub par and will do anything for their employees. It is the kind of business where when you put in effort you get rewarded.
Customer Care Associate (Current Employee) – Wausau, WI – May 2, 2017
The company does not treat employees very well. During holidays, for full time associates, you are required to work 50+ hours a week and you don't have a choice. They don't accept doctor's notes, even for hospitalization, and are not very understanding when it comes to family needs. Such as family emergencies with life and death situations.
Short breaks, horrible human resources, too much mircromanagement
Customer Care Associate (Former Employee) – Oshkosh, WI – May 1, 2017
This job was easy peasy to get into. I really enjoyed the fact that they would work with the hours that you had available. The work culture of the place was nice. Everyone was really laid back & always ready to help. I worked at the call center in Oshkosh, which mind you is a college town, so there were many college students working there. I enjoyed the people. There wasn't anything too challenging about this job. The hardest part was the fact that they kept moving you higher up & you couldn't stay at the position that you wanted.
Call Center Agent (Former Employee) – Wausau, WI – April 24, 2017
A typical day was usually pretty busy since it is a word wide company so people were always calling, it did feel a little unorganized and like there wasn't very many people to help you if you needed it. The hardest part was dealing with customers that would yell at you when it was really something you couldn't control but you would have to be very patient. I liked all my coworkers there a lot but I feel like I really didn't see any of my managers very often. I really learned how to learn how to do things on the fly and be very patient and considerate of others.
They did have free food sometimes
breaks were very short and scheduling was extremely unorganized
Universal Agent (Former Employee) – Wausau, WI – April 20, 2017
This was a great part time job with a lot of flexibility in the work hours. When time was needed to change work schedules, we would post our need for coverage and leaving call center associates flexibility to cover hours and vice versa. I loved helping customers. When extra help was needed by the supervisors, often they would allow me to cover and help the call center associates with the team leader phone. I would walk the call center when needed to help associates with difficult, unsatisfied customers or just problems with orders. I believe and average number of associates working during a shift between all departments was 50+. I was then extremely fortunate to be promoted to a "Universal Agent". We used Windows OS PC's versus DOS type PC's. There were only about 12 of these agents working at any shift. I truly loved working there and given the trust and responsibility that I was given!!
Flexibility in work hours, advancement potential, ever changing enviroment
A typical day would last around 8 hours around 4 or 5 days a week. I learned how to use a cash register, and be a sales associate for soccer shoes and clothes. Management was nice to those that worked hard, and I enjoyed working for them very much. The workplace environment consisted of several employees working around the store, assisting customers that entered. This job was very easy, and I can't think of a hardest part to this job. The most enjoyable part of this job was that I got to inform people about soccer shoes, which was a topic I was very interested in at the time.
Customer Service (Former Employee) – Oshkosh, WI – March 1, 2017
Eastbay was an amazing way for me to get my feet into the water or what is working. They had fun competitive competitions, food days, days we all got to appreciate each other and bring each other closer. This being said is what truly made Eastbay a cool place to work at.
Customer Service Representative (Former Employee) – Wausau, WI – February 7, 2017
I would usually come in and sit at a desk and wait for costumers to be transferred to my line, then see what they need. For example, I would track a package using the track number provided to us and, if need be, contact the postal office. The work wasn't fast pace or physically stressful but overall it was a good job with good benefits. The job itself wasn't hard, just the waiting.
Retail Sales Associate (Former Employee) – Wausau, WI – January 5, 2017
Working at Eastbay was very fun and a unique experience. I learned to work in customer service and gained communication skills. I worked with very fun individuals and the workplace was a comfortable setting.
Call Center Agent (Former Employee) – Wausau, WI – January 4, 2017
You will learn a new part everyday and is very fast past. Pay as much attention to what they show you in class. A person would sit in a chair in a cubical all day and only allowed a 15 min break and lunch.
Super flexible with hours but you need a tough skin.
Customer Service Representative (Former Employee) – Wausau, WI – November 9, 2016
They always worked with me when I needed to change my hours. If you are part time they give you your next weeks schedule only a few days before that week so tough to plan anything. You can advance pretty quick but you only advance so much. Some departments have tough goals to keep up with. You juggle a lot of responsibilities because they have multiple companies and programs. You really need tough skin to work here, people cry and have breakdowns daily. You will get yelled at by customers, a lot, even if the problem was with UPS/USPS instead of one of the companies. I have even received death threats over a pair of shoes... They do try to jave fun things going on every once in a while. Managers are always changing and cant always keep up with who needs what. I woked at Eastbay for 3 years so not all bad.
Need tough skin, doesnt pay enough to be yelled at