Eastern Account Systems Employee Reviews

Showing all 71 reviews
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Real talk
Customer Service Representative (Former Employee) –  Brookfield, CTOctober 3, 2016
If you're looking for steady money temporarily...this is the place to go. Otherwise, don't do it. They don't care about their employees or their customers. It's about fast money for them. They show no compassion whatsoever. Due to the employee turnover they have children in management who have no clue how to manage people. There is no promotion security...you could be supervisor one day and demoted the next.

Just "use" this place as a quick temp job for money with NO expectations whatsoever. NONE!!!!
Pros
The location has easy access.
Cons
You name it!!!
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Cool Job
Customer Service Representative (Former Employee) –  Danbury, CTSeptember 5, 2016
Only flaws are
Your Stuck with your schedule
Rules change weekly
Management changes daily
Commuting-you must live in Danbury or have a car.

Other than that its a cool job, decent pay the hours are cool
(part time isnt really part time though you work 6 days a week 5 4 hour shifts and one 8 hour shift on Saturday)
they
are very strick on the dress code but have many dress down days.
Pros
decent pay good hours
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I just did this
Collections Agent/ Customer Service Representative (Former Employee) –  Danbury, CTDecember 19, 2016
Indeed has asked me to write the same review at least two times for the same two employers. I dont understand. I want to focus more on my career, and not someone elses at this point.
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Not much room for growth
Customer Service Representative (Former Employee) –  Danbury, CTNovember 1, 2016
Working at Eastern Account Systems there was not really any stability there and the management team was not exactly organized, it seemed that the pace everyone was expected to work at was too much for them to handle.
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Wouldnt work there
Call Center Representative (Former Employee) –  Danbury, CTJuly 14, 2016
Is a bad place, do not treat people well. Management is bad, Would not work there ever again. DO not care about their employee
Pros
theirs nothin good
Cons
nothin
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Most Enjoyable
Customer Service Rep (Former Employee) –  Bethel, CTJanuary 8, 2017
The people I talk to on the phone and the people I worked with help the day fly by. Company needs more training for new employees. When you get on the floor you feel completely lost.
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poor management and inconsistent standards
Collection Representative (Former Employee) –  Danbury, CTApril 30, 2016
This company has a poor management team. Many of the people who are promoted are quickly demoted. Each employee is held to a different standard. This company does not follow written policy and procedures or state laws.
Pros
Motivator to find a better job
Cons
Rude staff
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Terrible Place
Payment Processing Agent (Current Employee) –  Brookfield, CTMarch 22, 2015
This place is a terrible place to work. I am a current employee and am only there because I have bills to pay and haven't found a replacement yet. You're not excused for doctor appts or even car problems, only excused absence is for court appearances. Not chance in shift change even if your circumstances at home have changed. They kept the air on all winter but we weren't allowed blanket or to even wear our jackets to keep warm all management kept saying was "dress warmer" So many other positions doing the same work pay more and here you never get a raise. They have a brand new training class EVERY week for new people all because no one stays. Do not work here. They need to learn how to be organized and professional before hiring new people.
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keep ur sanity
Customer Service Representative (Current Employee) –  brookfield,ctJune 22, 2015
this by far has been the most ****** job i have ever had, this place you cant have no cell phones.... this company does no background checks NOTHING!! you have no idea who you working with, you get in trouble over anything, have to pay for an ID like we in high school, they just took away garbage cans from desks, the female bath rooms are nasty!!!!!! management sucks BAD, YOU WILL NEVER KNOW IF YOU GET FIRED TIL UR BADGE DON'T WORK AT THE DOOR... you cant hold the door for anybody your on behalf of comcast the most hated cable company in the world.... lol too much drama for a call center
Pros
training is fun
Cons
short breaks, no cells, no smoking and have to punch in at exact time starts
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Stay Away From Here
Customer Service Representative (Former Employee) –  Danbury, CTFebruary 3, 2016
Eastern Account Systems can't even be called a real "job" The co-workers you meet can be very nice and friendly, but that's really about it. Majority of the time they hire temps through a few different temp agencies like Viking Resource or Aerotek and they're hiring nearly a dozen new people a week then having twice that amount quit or get fired. Now that I look back I can't believe that I even lasted 8 months there. You can't call out sick or you have to get a doctors note every time, you aren't offered any benefits till after you are considered to be put onto the payroll.
In Danbury office they make you park at an off site and when you go to take your lunch, but need to go to your car, you have to take a shuttle and they don't give you additional time to be able to get something to eat. Also the shuttle service is very bad and makes you late every single time for lunch or to clock in.
The "Runners" are very bad at trying to get to you to assist with escalations and you can be waiting for almost 20 mins at a time waiting for them to get to you. Then the customers start to blame you for all of their problems primarily with paying their bills on time and it's not even worth listening to them when 3/4's of the time they actually need a whole different department. They force you to work ridiculous shifts even when there is a natural disaster like snow storms or when their systems crash at least once a week for maybe an hour or two. If your logins aren't working and you need to get new ones they tell you to still login and they would reset them and it would take them like another
  more... hour.
Stay clear of this place period! It's not worth the stress to work for this so called "call center."
  less
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Stressful enviroment with poor upper management
Customer Service Rep (Current Employee) –  Danbury, CTFebruary 3, 2013
High call volume work that included multitasking various programs while assisting customers. Management changes procedures and policies often enough to cause delay in turning over calls at which time they will begin harassing you about call times. The best part about this job is the co-workers who are very friendly and work together to increase productivity.
Pros
good co-workers
Cons
bad upper management, removed holidays we use to have off, attempted to not pay overtime to employees who had worked more than 40 hours a week, no raises.
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Fine for what it is, but don't stay longer than you need to.
Customer Service Representative (Current Employee) –  Brookfield, CTMarch 5, 2015
Do not stay here long if you enjoy your sanity. Dealing with customers will grate at you and after a while you will dread entering the door every morning. Management is incompetent and do not help at all, with only a few standouts actually aiding and assisting properly. The systems are unreliable and changes occur often and without notice. If you follow the rules and work hard you will be compensated properly and not get much attention, which is ideal in an environment such as this. Basically, get in and use it as a stepping stone to move onto a company that actually knows what they are doing and where you can find solace.
Pros
Independent work environment
Cons
Terrible management, constant rule and regulation changes, unreliable programs
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Great Company - Always Growing and Hiring
CSR Rep (Current Employee) –  Danbury, CTMarch 21, 2013
The fact is that this company is always growing and expanding. There is a ton of growth potential and I've seen people get promoted withing 3 months! Yes, there is turnover, but the fact is that if people actually wanted to work and not take every excuse to call out they would have a stable job with steady hours, good benefits and the chance to move up. The job itself is not really difficult. It can be challenging and even fun. There are also a lot of great people who work there.
Pros
great promotion opportunity, fast paced, never boring, various shifts
Cons
not for you if you want to miss a lot of time, come in late or break very clearly defined rules! you won't last!
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As a rep on the phone, you take payments for past-due bill or set up arrangements.
Comcast Pre-Collections Representative (Current Employee) –  Danbury, CTAugust 4, 2014
The job itself is not difficult, the customers may become irate at the lack of options we can offer as they are past-due on a bill, but so long as you do not take any of what they say personally it's a walk in the park. The pay is above average and is the chief reason I have stuck with the position for as long as I have. There isn't much time to socialize while on the floor, but the people you work with are affable and fun when you can.
Pros
The job itself isn't difficult. The pay is above average.
Cons
No chance of pay increase or raise, very little upward mobility, no cell phone usage they are not permitted in the building, the parking policy is ludicrous, 2 minute 'grace' period for punching in.
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Professional Environment
Collection Agent - Contract Consultant (Former Employee) –  Newtown, ConnecticutMarch 18, 2014
The hardest/unfavorable aspect about the job was the commute being over an hour with traffic. Had I been taking a train to work it probably would not have been as bad.

I learned and acquired better communication skills as well as time management skills. This was achieved through dealing with over sixty customer phone calls a day, documenting and handling each call using up to seven programs/systems including MS Access and Excel. Average call times achieved averaged six minutes.

During the first two months I had essentially mastered and exceeded daily goals. By the third month I ranked amongst the top three for most revenue collected daily/weekly.

Although compensation could have been better achievements did not go unnoticed.
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Politics and Cliques ruin the environment.
Pod Leader (Current Employee) –  Danbury, CTNovember 16, 2013
At first, Eastern seems like a good place to work. The pay is decent, the people seem sincere.

Then things start to get to you. The politics, seeming like you'll never get anywhere if you don't know someone else or friends with someone. The heartbreak as you can't do ANYTHING to help a customer in need, no matter their situation. This job forces you to be cold and unwilling to help anyone, and that bleeds out into your daily routine in the office.

No HR rep, means business ethics are at an all-time low here. There's no one you can talk to when you have a real problem, none of the supervisors really seem to care and you are never given the benefit of the doubt on issues, what they say is law. Management will look for excuses daily to write you up or even demote or fire you.

Don't waste your time.
Pros
A paycheck.
Cons
Everything, managment is terrible, hours are bad, company constantly changes their minds on everything, No respect given
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Grinding work days, Can't wait for the weekend, Good pay
Collections Agent (Former Employee) –  Danbury, CTFebruary 27, 2013
Comcast does you no favors in working for Eastern Account Systems. A lot of customers you have to deal with are upset for other reasons and you're still contacting them in a collections context. You have to really have the right mentality to handle working at Eastern Account Systems. The customers are generally awful. The management expects you to collect a certain amount of money each day, which is only possible if you're able to get the customers who have problems to hang up. Management is constantly treating their employees like children because everyone else they hire behaves that way. It is also extremely easy to get fired for seemingly no reason. If you do get fired, you may not even have a straight explanation. The only good thing about this job is it pays fairly well.
Pros
$12 an hour
Cons
terrible customers, management, and coworkers, no job security, you're a script reading phone answering robot to them.
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very uncomfortable place to work in
customer service (Former Employee) –  danburyDecember 27, 2013
working here was fairly easy. answering phones and customer service. the people at this place make the work environment uncomfortable. all the supervisors are children who are very unorganized and have no idea how to run a business. the supervisor at their danbury two office has sex in the bathroom with an 18 year old "lead" no one is ever available to assist you and there are no raises or room for growth in this company. they are constantly sending threatening emails. it is over all a very uncomfortable place to work in an mainly because of the staff that running the business.
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Only took this job because i was desperate
Account Executive (Current Employee) –  Danbury, CTDecember 22, 2013
the management is horrid, if you could even call it that, if you're outside their little circle its only a matter of time before you get fired. these people do not care about their employees. you have to deal with angry stupid people all day long and get nothing for it besides criticism. do not take this job unless you have to, this place is not mentally stimulating nor intellectually challenging in any way. i am looking forward to the day i get to leave this pathetic place that calls itself a company.
Pros
you eventually get to clock out
Cons
every aspect of the job
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Ok place to work
Temporary Customer Service Representative (Former Employee) –  Danbury, CTApril 15, 2016
Working at this place was alright. Everyone was friendly and there was plenty of opportunity to move up. but training could have been better.
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Overall rating

2.3
Based on 71 reviews
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Ratings by category

Work/Life Balance
2.3
Compensation/Benefits
2.3
Job Security/Advancement
2.2
Management
1.9
Culture
2.0

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