quick-paced enviroment, strict and competitive, bad management and bad company structure
CUSTOMER CARE REPRESENTATIVE (Former Employee) – Brookfield, CT – August 4, 2017
I have 3 years experience in call centers, i believe this job is not fairly paid for the position. Really bad organization in the company, and bad management. What I like its they are always willing to re-hire their employees.
They are always willing to re-hire their employees.
Bad management and very disorganized, with not good incentives.
Customer Service Representative (Former Employee) – Sandy Hook, CT – September 17, 2017
This position was not one I enjoyed at all. Upon being hired at the company you are given a crash course on how to accept money, and post date payment for services. You do not actually care about the customers you are serving as much as billing them whenever you can. While on the phone you are given a time limit to talk to customers making it stressful for you and unhelpful to the customers we were suppose to be serving. This company does not care about being the best in customer service or even good at customer service, all they cared about was collecting money.
Very family oriented. Great start up for someone looking for an office job. Very easy to learn different aspects of the job. Training always provided. Will continue to work with you until you feel comfortable and confident
Customer Service Representative (Former Employee) – Brookfield, CT – July 15, 2017
So basically I only worked here a very short time before deciding this was not the place for me. Everything is very strict, and too the point which I enjoyed but realized there was NO room for an flexibility. For example: before even starting you pick your hours and days and there is NO changing at all. And if you didn't show up you were basically fired cause the first 3 months you're on probabtion. Even some emergencies didn't really count. (Someone who was a previous employee who was a week away from becoming permanent missed work due to child care issues, never missed a day before and was let go, ended up being on my trianing class because he had to redue it.) As well as the dress attire was very strict so I spent money on good clothing, but only to realize dozens of people a day including managers didn't follow it and were told nothing. Managers weren't good either. As for work: you sit at a desk all 8 hours answering calls and have to meet a number daily. They send out an obnoxious amount of emails daily and if you don't answer them you get into trouble as well. You get a strict 30 min break, and you also are watched like a hawk for the most part. If you literally just need steady somewhat decent money then suck it up and do it but for $12 an hour: nope. I left.
Customer Service Supervisor (Current Employee) – Brookfield, CT – July 13, 2017
Since my start at Eastern Accounts, I have grown for a entry level customer service rep, to floor supervisor, no easy task. Hard work does not go unnoticed at Eastern, and the company has the tools and people in place to make sure you will achieve greatness. Everything else depends on the employee and whether they want to take the next step in the company.
I wasn't with this company long but it is a joke. You are better off in the military than working at this place. The training is a joke, you can't have a cell phone or paper at work station. On the second day of training someone brought their phone back from break by accident and they were suspended for three days!! Another person was suspended over their strict dress code violation the second day also. You have to dress business casual, NO Sneakers of any kind VERY strict dress code, but management comes in looking very casual. You also can't have drinks at your station only water. Coffee or other beverages must be in a Contigo container. I wouldn't recommend this place to anyone. Too many restrictions for 12.00 dollars.
Though the hours are decent and allow for an alright life-work balance, the client base is particularly stressful to work with. I've found myself mentally drained after a single day in the week. As well, there is a very strict day to day quota that needs to be met. Inability to do so will result in termination shortly after.
Not a good place to work just a quick fast source of income
Customer Service Representative (Former Employee) – Bethel, CT – May 8, 2017
Worked there for about 2 months. Training was easy. Once training is done they throw you on the phone and start taking calls the next day. Managment is terrible. Pay is okay. They fire and hire people everyday. They hire so many people that they need to fire so many people stupidest place to work
Call Center Representative (Former Employee) – Brookfield, CT – April 18, 2017
I worked there for over 7 months. It is a terrible place to work. They promote and demote management there every day. You are disposable to them, and thus treated that way. Plus they want you to lie to the customers (tell them their interruption date is always tomorrow for Comcast or Spectrum services).
Pay is OK... Not a physically demanding job.
You're considered late by 1 minute. 3x and they change your shift
Decent pay but management needs to work more with employees.
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) – Brookfield, CT – February 1, 2017
The hourly pay is decent. The company is constantly undergoing policy changes which affects the flow within the work environment , the voice of the employees should be heard before some rules are put into affect.