Account Administrator (Former Employee) – Lynn, MA – April 25, 2017
Typical day at work-Processed customer accounts What I learned-Polished interaction with executive management Management-very supportive Workplace culture-Very collaborative Hardest part of the job-None Most enjoyable part of the job-Everything
Customer Service Representative (Current Employee) – Lynn, MA – May 5, 2017
For the most part in customer service you are on the phones dealing with questions about people's account information. While watching the call times as well. Anything that has to do with the customer's accounts you would assist the customer's needs. After so many calls its good to have an few seconds to breath.
Senior Loan Servicing Representative (Former Employee) – Boston, MA – April 16, 2017
Unfortunately the bank I worked for was acquired and they laid-off over 150 employees. With low severance packages and they way they reported to the IRS was not correct. They reported it as a BONUS so it was subject to over 40% tax. Also additional tax for unearned income. Only received 1/3 of the total offered.
Branch Manager (Former Employee) – Newton, MA – April 14, 2017
5 Great Years- Time for work life balance! Looking to reduce drive time ( currently 3 + hours/day) Target local community banks. As a Branch Manager, I thoroughly enjoyed working with my Team to provide outstanding service & strive for outstanding achievement across all sales, service & operational metrics.
Operations Associate (Current Employee) – Undisclosed – March 22, 2017
Management can be great or it can be cruel depends on who you have. I am surprised at who are at management level to be quite honest. My previous manager was amazing! I always felt appreciated and that I was going to grow however my current manager is the complete opposite! If you like being talked down to and treated badly then this is the place for you! A lot of sales pressure as well! Only thing keeping me here is I receive great benefits. Health, 401k, pension, vacation, tuition reimbursement etc
Too much sales pressure, horrible management at times
Operations Officer (Former Employee) – Lynn, MA – March 20, 2017
Working here could be very enjoyable or very frustrating; depending on which department I was working with. The most enjoyable part of the job was working with the departments that were about teamwork and getting the job done. The hardest part of the job was working with the department that was all about cliques and keeping work related information within those cliques.
Great place to start or end a career, with good work-life balance, but it's mostly about the people who work towards a common goal everyday
Eastern Insurance - Commercial Insurance (Current Employee) – Headquarters, Natick MA – March 19, 2017
There is room for advancement if you are proactive, look for opportunities and advocate for yourself. From entry level admin. as for example, a receptionist position, to advancement to other depts., or a lateral move from one department to another, there are chances to grow and learn. EIG sends many of their employees to classes for various work related subjects. Management is very supportive and do listen to suggestions. Training did have some gaps, but EIG is moving forward with training tools as well as new technology. Pensions? YES!! How many employers offer those in this day and age???
Many different types of people, different backgrounds work well together. Very LBTG friendly. Compassionate and passionate people.
Training in some dept. inadequate. IT dept had deficiencies in the past, but on the right track
Undisclosed (Current Employee) – Undisclosed – March 8, 2017
The company is great but the supervisors lack a lot of knowledge about there job. The training program is terrible and they expect you to perform. One of the worst training programs I have ever seen. Computer systems are out dated. Too.
Sales and Service Associate (Current Employee) – Massachusetts – January 19, 2017
Eastern Bank is great if you have a family life because no bank is open very late. Management are accommodating for mothers. I, however, am younger and do not have children so that does not benefit me much. Small community so the environment becomes gossipy and unprofessional after a while.
Facilities Specialist (Former Employee) – Regions One & Four (The South Shore) – August 27, 2016
My typical day of which, there were none. I would work from my home, which was in the center of the hub, of the buildings and properties that I was responsible for. I used my problem solving skills on a daily basis to either do repairs, myself or call in a contractor or vendor as need be.
I learned from my former supervisor, that I could not do all the work myself. I would need to prioritize my time, so that I would not get bogged down.
The hardest part of the job: getting quotes approved to get the work done.
The most enjoyable part of the job: working with people who like to see a project through to completion. Also, being part of the team when the job is completed and the satisfaction of seeing it done!
Quarter Centry Club was very nice! (I was employed over 25 years to be inducted.)
Great company to work for with a great benefits package. Eastern Bank has so much involvement in the community which is what I truly love about the company. At Eastern Bank I control the operations of the Manchester branch. Vault, ATM, Coin machine, and complete cash controls of the whole branch. I am the direct supervisor of four employees when it comes to procedures behind the teller line. I review any new account documentation that comes into the Manchester branch to ensure the proper documentation is collect and correctly put in the system. I have learned how to multi-task and be able to supervise which helping customers at the same time. I love being able to help my customers and co-workers on a day to day basis. I have been in the banking industry for 6 years, so I am ready to take my bachelors degree from Southern New Hampshire University along with my extensive background and further my career in an analyst position.