Very Competent and Laid Back Atmosphere
NETWORK ANALYST (Current Employee) – Richmond, KY – February 17, 2016
A typical day involves coming in around 8:00 in the morning, checking our work order database, Footprints, and then going about the day completing tasks. As a student, I was also tasked with the somewhat menial tasks of organizing equipment, helping transport server racks and UPS' around when they were needed. Additionally, I worked on the campus emergency phone system, maintained the camera server, and helped troubleshoot our various wireless access points.
Management is one of the best I've ever dealt with. You are expected to do your job and be competent but there is little to no micromanaging as long as the results can be achieved. My co-workers are smart, intelligent people who have a drive to succeed.
The hardest part we have with the job is there can be a lack of communication between people. The trouble ticket system helps to keep people informed on what needs to be done, but end users sometimes do not have their issue resolved quickly. Tickets are created but aren't escalated to the right departments right away due to the sheer influx of new issues every day.
Little Micromanagement, Relaxed work enviornment