Pros: incentive program, meal allowance, free breakfast and afternoon tea, two days-one night outing, etc.
Cons: there is no operation office located in new york.
* On a daily basis, check yesterday posted payments, review today new incoming payments, summarize current billing issues and tool bugs and send daily report to management and related teams. Research and post current unmatched payments, in the meanwhile, analyse existing billing issues and help teammates to resolve their problems.
* Audit teammates' – more... posted payments. Deliver training to new hires and mentoring them. Cooperate with global process manager to design payment process workflow. Support manager to handle projects.
* As a back-end team, sometimes it is hard to satisfy customers, so need to set up more meetings with customer service supervisors from front-end teams to discuss customer cares.
* During the teamwork, it is interesting to discover the unique qualities of each person, and things will go well if I can find the consensus. – less