Texas Real Estate License REQUIRED
Ebby Halliday, Inc.-eResource Referral Coordinator - Dallas, TX

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Job Title: eResource Coordinator
Department: eResource Department
Location: Ebby Halliday Real Estate Inc., Corporate Office
FLSA Status: Non-Exempt Full-Time
8:30 a.m. – 5:30 p.m.
Monday through Friday

General Responsibilities: Handle new prospects and follow up with existing prospects. Answer incoming calls and make outbound calls to existing clients. Make follow up calls to clients inquiring how things are progressing with our associates.

Qualifications: Requires INACTIVE/ACTIVE TEXAS REAL ESTATE LICENSE, an assertive, customer-oriented individual with 2+ years sales and/or customer service experience; superior communication and phone skills; and strong computer skills.

Responsibilities:

  • Answer inbound and outbound calls professionally
  • Respond to customer inquiries
  • Connect Customers to e-Resource team associates
  • Follow up customer calls

Key Competencies:

  • Communication skills – Verbal, Written and Listening
  • Problem analysis/solving
  • Organizational skills
  • Attention to detail
  • Initiative
  • Judgment
  • Adaptability
  • Team work
  • Stress tolerance
  • Resilience
  • Knowledge of sales principles and methods
  • Knowledge of customer service principles and practices

Main Job Tasks:

  • Describe products and services
  • Respond to customer questions
  • Obtain customer information
  • Data entry and maintenance of customer/potential customer data bases
  • Follow up on initial contacts
  • Maintain records of telephonic interactions
  • Work within the department's web-based Lead Management program
  • Handle agent assignments on an Excel spreadsheet
  • Receive and process closing documents for monthly closing report

Education and Experience:

  • MUST HAVE - Inactive/Active-Texas Real Estate License*

Proficient in relevant computer applications:

  • Google Mail or Outlook
  • Microsoft Word & Excel
  • Good keyboard skills
  • Knowledge of call center telephony and technology

Indeed - 5 months ago - save job - block
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