Inbound Call Center Representative
Eckler Industries dba. Mac's Antique Auto - Lockport, NY

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Seasonal Inbound Call Center Representative

Approximate Duration of Job: 120 days; with good performance can move to permanent position

Position Overview

Entry level position that consists of and is not limited to the answering of inbound calls routed through a segregated phone split and assisting those customers that visit our showroom store and are requesting information on products and services offered by our company. Provide assistance regarding web, mail and fax order purchases. Assist customers in the selection and purchase of products that meet their specified requirements. Respond to inquiries regarding customer order status, product installation, returns, and complaints.

Primary Job Responsibilities

  • Responsible for the accurate conveying of information pertaining to the products and services of our company either in person, by phone, email, fax or any other communication device.
  • Establishing new customer data bases and the verification of current customer accounts. Processing of new order requests and providing assistance on prior order history.
  • Participate in training seminars to remain current and enhance knowledge of company products, policies, procedures and computer operations.
  • Provide insight regarding improvement of products and services offered by our company.
  • Work cohesively in a team environment while accurately and efficiently assisting customers with their automotive needs.
  • Have cross selling expertise and customer negotiation skills.
  • Perform other duties as assigned.

Requirements/Other Skills/Abilities

  • Comprehensive automotive knowledge, including individual parts and their compatibility.
  • Excellent communication, phone and interpersonal skills.
  • Effective organizational, reasoning, evaluation and follow-through skills.
  • Typing and computer skills minimum of 30 wpm.
  • Automotive/ Inside phone sales experience helpful.
  • Possess a current Driver’s License.
  • Must be self-motivated
  • Need to be flexible, have the ability to multi- task and embrace change.
  • Training or experience in Telephone Etiquette and other professional service courses helpful.
  • High School graduate or equivalent.

Indeed - 15 months ago - save job - block
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