Overall, Eclinicalworks is a family oriented company. However, very poor structure and management. Billing Coordinator team lead is unreliable, does not have structure, is not knowledgeable on latest product features. Due to the team lead's lack of communication and respect, several coworkers have left her team. There is really no growth within the company unless you are a trainer. Human resources is not helpful. I enjoyed working with my peers, and providing good customer service for providers and billers.