Account Manager Revenue Cycle (Former Employee) – Worcester, MA – February 26, 2016
Part of this company is still in start up mode. They serviced their clients poorly and the fact that they out source part of their employees is frustrating to both co workers and customers because of language barrier and not understanding US health billing system.
Intense Chaotic work environment with limited growth
Database Engineer (Current Employee) – Westborough, MA – June 2, 2016
Call multiple people for follow-ups and get redirected to more people who need to be called multiple times a day to do a small task; handling Not-my-job attitude; Mentoring people for the same thing multiple times a day; Lost trust with respect to compensation promised and what is given; Bad work-life balance; No growth options;
Bad Work-Life balance, Low compensation compared to other companies
Not a fun place to work with. 1 person is forced to work 3 persons work and then they fire them because they cannot manage.
Data Migration Specialist (Current Employee) – Westborough, MA – February 22, 2016
Bad Management. They have a policy of treating their employees bad so that they have job vacancy all the time. They have less salary structure. They force you to work for more than 15 hours a day. They have bad politics in company. Everyone tries to blame other person.
Senior Consultant, Population Health Analytics (Former Employee) – Westborough, MA – December 16, 2015
If you want to run your day without any micromanagement then this company is the best place. You learn a lot about technology and how you use that technology to improve healthcare. The co-workers are very friendly and helpful. The hardest part in the work is few people are lazy and it hard to get things done from them. If you have a entrepreneur mind this the best job ever!
Flexible workplace, but lacking high quality leadership
Integration Project Manager (Former Employee) – Westborough, MA – October 8, 2015
This is a great place to work if you have a family, but the team leads have little training in supervisory skills and tend to micro-manage. But one's experience will vary according to the team you are in. Some have a great experience, others have not so great experiences. There is not much official training - everything is self-learned.
Software Training Specialist (Current Employee) – New York, NY – September 29, 2015
Very Challenging but satisfying work atmosphere. Always learning new things and meeting new people. Tight management that overseas everything and everyone. The hardest part of my job is traveling all the time. I miss my family. I do enjoy my job because i live working with providers and nurses and staff. However I miss talking to patients being around patients.
Great learning experience but limited opportunities.
Implementation (Current Employee) – Pleasanton, CA – February 1, 2015
I enjoyed my time in eCW and gained valuable experience. However there are limited opportunities to grow if you do not work in the HQ. It is a privately owned business and often the Hard-workers get buried. Salaries are below industry standards however benefits are great..
IF ANY OF THE OWNER IS READING THIS, PLEASE SEE HOW PEOPLE ARE SUFFERING. WHEN YOU GUYS VISIT THE VIEW IS DIFFERENT. THE VIEW SHOWN TO YOU IS TOTALLY DIFFERENT ABOUT THE PEOPLE. I HAD LEFT THE COMPANY BUT THERE ARE SO MANY DESERVING PEOPLE WHO SUFFER AND GIVE UP OR LEAVE FRUSTRATED. THE CENTER HEAD IS BRILLIANT BUT OTHER THAN A HANDFUL OF YOUR MANAGEMENT, REST ARE JUST NEGATIVE AND DISCOURAGING. I ADMIRE THE COMPANY IN TERMS OF VISION AND ACHIEVEMENTS EVEN MONTHS AFTER LEAVING BUT THERE WAS NO WAY I COULD STAY AND LIVE LIKE A SLAVE THERE.
For others :
The software is extremely good. The product has awesome features. From the customer point of view, its heaven. From an employee's point of view, if you don't bend your ethics they'll make sure you feel suffocated in there. No monetary growth, no growth knowledge-wise unless you are smart and most importantly have good relations with your TL. Just being smart and hard working is highly underrated and not enough for any kind of growth in the company. Join this company only if you have no other option left. There had been times when I felt like leaving it and joining a call center - YES its that torturing. Luckily I am out of this place now, if I wouldn't had left, I would had ended up being a slave all my life. - YES its that torturing.
home pickup and drop, great center head. and in a time when no one else can offer a job, any job is a great job.
Good work environment, good management, low compensation
Business Analyst (Full-time) (Current Employee) – Westborough, MA – September 4, 2012
Good work environment. Management of the company is also good. Started almost at the inception of the company. So did learn a lot from a new start up. Skills developed are business analysis, project management, implementation of projects in timely and efficient manner. Dealing with customers.
EHR Implementation Specialist (Current Employee) – Chicago, IL – April 23, 2012
For new clients that have signed up, I help them through the entire implementation process (pre and post). I assist clients customize their system before they go live hence making sure they are well versed with the product before they actually get trained on it.
I provide them with customized workflow analysis and training agendas based on the needs of their practice.
The most enjoyable part of my job is to see the clients enjoying building their system the way they would like it, and being successful users.
My typical day at work consists of making sure all my clients that are live with the software are adapting well to the new system. Along with that I am the point person for all escalations and issues. I take client satisfaction very seriously and make sure they are getting the best out of the system.
I track my clients for Meaningful Use compliance, if they are not I explain to them what needs to be done differently to achieve Meaningful Use.