Pros: Good benefits, gas card, company provides vehicle, some service technicians willing to help
Cons: managent only cares about your budget numbers, on call 24/7 including weekends, phone never stops ringing, demanding customers, probably a few more I can't remember at the moment.
Expect to be on call 24/7, including weekends. However, depending on your district you should be able to only be on weekend coverage every 5 weeks or so. You will not be getting paid any overtime for being on call, even on the weekend. The job is 80% service and 20% sales. You will get a monthly budget, which will increase from year to year. You will also be responsible for call coverage, probably about 60 or so accounts a month that you will have to have signed in order to get credit for going there. If you do not get at least 95% call coverage monthly they will speak with you about it. According to management there are no excuses for not getting proper call coverage. If you go on vacation you are still responsible to hit your numbers. You will most likely get at least 1 emergency service call a day which will bring you out of where you were hitting your daily call coverage and then have to make up the ones you missed the next day. It's a never ending cycle. You have to know the ins and outs of a commercial dish machine. Customers will expect the world from you and will not be very appreciative of what you do for them. Remember it's all about the numbers.