Educational Testing Service Employee Reviews

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Poor Management
Scorer/Rater (Current Employee) –  Ewing, NJJanuary 16, 2018
The management was very poor. The job is very stressful although interesting. If you like to read you would enjoy working here. It is an online, telecommuting position.
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Decent pay, but don't expect advancement.
CSR (Current Employee) –  Austin, TXJanuary 12, 2018
Typical day at work is sitting at a cubical taking calls and staring at a PC. Once you start and you squeeze in some time to socialize with your peers. You'll find that the leads and managers are pretty laid back.

You are micromanaged and critiqued on just about everything. Call time, hang time, breaks, lunches, downtime, etc. You can't talk too much, and if you stand for a long time, certain managers will tell you to sit because it looks "unprofessional". You can hardly stretch without getting looked at like you're doing something wrong.

Unless you become part of ETS, if you are working as a temp with hopes of becoming full time. Throw that hope away because they don't want to tamper with their "non-profit" budget to hire on good full time workers. Gotta keep that 5 star resort running!

The company's heart is in the right place, but their policies are not.

It's a good job with a lengthy temp contract, but don't look for long term employment.
Pros
Meet cool people. Pay is pretty good. Laid back managers.
Cons
Short breaks/lunch. Micromanaged. Dress code.
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Worker slowdown in response to pay cut
TOEFL Rater (Current Employee) –  RemoteJanuary 11, 2018
Unstable hours which can be cut with almost no notice and no compensation, paycuts after years of work. I have heard that some raters are slowing down production to minimum levels to force more hours. For TOEFL speaking raters 17-22 responses per hour is what's expected but they don't convey these expectations so many score many more... hopefully knowing that may encourage folks to participate or at least not knock …
Pros
Working from bed
Cons
Management has no regard for raters - low pay, no benefits, no stability, shifts are frequently cancelled 24 hours in advance with no compensation
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Mistreats Employees
GRE Rater (Current Employee) –  Work from homeJanuary 6, 2018
The job itself is terrific and I thoroughly enjoyed it. Schedules and available days are very flexible. The program coordinators are communicative regarding changes to scheduled shifts. Shifts supervisors are generally helpful and usually professional and respectful. My only real complaint with the actual work was that it was very hard to get a sense of my productivity levels and/or quality of work. Shift supervisors are not allowed to be forthcoming regarding these details, so I always felt a bit in-the-dark regarding how well I was performing. This complaint is inconsequential, though, in comparison to my grievance with this company: in December 2017, the company emailed all employees of one section informing them that their pay rate was going to be reduced by 25% beginning in February 2018. They gave no reason for this reduction. The pay slash is apparently being administered across the board, regardless of tenure with the company, quality of work, or etc. The company issued a tersely-worded ultimatum that says for all intents and purposes, "accept this unprecedented, unexplained drop in your income or get out." I'm aghast that a company of this caliber would treat its employees with such callous disregard. If they slash pay once, they may very well do so again in the future, too. I highly suggest finding employment with a company that will show its employees more respect.
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Team Environment, fast paced
Senior Project Manager (Former Employee) –  Princeton, NJJanuary 2, 2018
End to End project management of portfolio of projects, managing team tasks utilizing Enterprise Project management. Schedule and facilitating team meetings, managing and updating project schedule, issues and risks. Working collaboratively with cross functional teams, negotiating schedule/deliverables and problem solving. Providing Executive Management status updates. On call as needed.
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Terrific home based PT job
Scoring Leader / Reader (Current Employee) –  Princeton, NJDecember 31, 2017
Serves as a great fit for educators to work from home on weekends or holidays scoring state or national exams. May qualify to work state, or national exams and can select a range of available shifts 7 days a week.
Pros
Home based
Cons
East coast time zone start makes evening shifts difficult to meet.
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Ap reader
Advanced Placement US History Reader/ Grader (Current Employee) –  Tampa, FLDecember 28, 2017
Whether in Louisville KY or Tampa FL, Typically we would arrive on June 1st on a given year and begin the next day grading AP exams until the 8th or 9th, depending on how many exams were submitted. It was a great way to fellowship with colleagues from around the United States.
Pros
Great Pay
Cons
only a weel per year
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Nice contract job to supplement teachers
AP US History Exam Reader (Current Employee) –  Tampa, FLDecember 18, 2017
I enjoy the comradery and collaboration of the educators during the reading period. It is a stressful week due to the overwhelming task of reading thousands of essays for the Advanced Placement US History exam. The management issues are a result of transitions involving new management and new location. It is a nice supplemental income and professional development. It is professionally run and travel to and from the reading is excellently handled. I would recommend trying this for the professional development and networking opportunities. The benefits far outweigh the negatives of this opportunity.
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Everyone is separated and judgemental
Customer Service Representative (Former Employee) –  Ewing, NJDecember 7, 2017
Great company just bad management and they treat their employees any type of way and they have to endure disrespect, harassment and are held responsible for managements work and their work not being completed.
Pros
Benefits
Cons
Lunch and treatment
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Socially conscious.
Process Administrator (Former Employee) –  Ewing, NJDecember 6, 2017
ETS is a wonderful organization doing great things in the Education industry. It is socially conscious and intends on investing in their staff. 22 years at this organization I've acquired many skills, business acumen and earned my Six Sigma Green Belt. I believe one of the downfalls is management, not everyone should manage staff, investing in management would make working at ETS great.
Pros
Yearly bonuses
Cons
Poor management
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Great place to work
Senior Customer Service Representative (Current Employee) –  Ewing, NJDecember 4, 2017
Great place to work! Great pay and benefits as well! Having been a long standing employee of this company I have come to develop great customer service skills.
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Good place to work
Business Systems Analyst (Current Employee) –  Princeton, NJDecember 3, 2017
ETS is a great place to work at... and the people are wonderful. For someone living within 30 minutes of Princeton, its a great job. Lack of Work from home option makes it a little difficult at times though.
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Love ETS! Wonderful company to work for.
Assistant Reader (Former Employee) –  Kansas City, MONovember 28, 2017
Catered lunch, friendly managers supervisors and co worker, excellent team work. I really really appreciate my time with ETS thru Adecco KC, I look forward to this assignment every year, it's short but pay is decent and you can really learn a lot, use this job as supplemental income, skill development, networking and resume builder...don't be afraid to talk to ETS staff! They are amazing, supportive, polite etc.
Pros
Catered lunch, great co-workers, great supervisors and management
Cons
Long shift
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great place to work with great benefits and incentives
Product Manager (Former Employee) –  Ewing, NJNovember 16, 2017
I would recommend ETS to anyone and everyone. This is a great place to work. The benefits they offer are superb. The incentives are wonderful. If I had my choice I would retire at ETS, that's how great this company is.
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Busy
Customer Service - SAT, AP, PSAT, TOEFL and GRE (Former Employee) –  Ewing, NJNovember 13, 2017
seasonal testing periods give variety to the work with occasional stress-filled periods of testing - generous benefits and up-to-date computer programs --
Pros
variety of work
Cons
none
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Good job But few Advancement Opportunities
TOEFL/TOEIC Test Rater (Current Employee) –  Online/RemoteNovember 11, 2017
ETS is a legit online job that provides very flexible schedules and you can work from home (anywhere with an internet connection and closed wi-fi). The pay is pretty decent but after ten years I only received one pay increase and that was very early on in my time with them. You are considered a contract worker in most jobs. The opportunity to move up from TOEFL or TOEIC Rater is nearly none--there have been a handful of openings with about 400 people always applying for maybe 3 or 4 openings for something in a higher position. They do offer a retirment 403b. The best part is the flexibility and the fact that you only put in the hours and days you want to work (though no guarantee you will get all the hours you ask for). But, for example, if you don't ever want to work Saturdays or need Monday mornings off, then you leave those hours blank on your availability. And you are a considered a contract worker, so ETS can cancel your shift, but you can cancel your own shift as well (without pay, of course, but you don't have to beg to take the shift off).
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Rating SAT Essays from Home
SAT Test Rater (Current Employee) –  RemoteNovember 5, 2017
The work is not difficult. Obtaining enough shifts to make it worthwhile is difficult. You will likely never work with the same supervisor more than once, and the feedback is generally limited to pointing out rating errors or falling behind in your pace (which is supposed to be very fast).
Pros
Work at home. Somewhat interesting.
Cons
Hard to get consistent hours.
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Good company to work for
Online Test Rater (Former Employee) –  virtualNovember 4, 2017
Good training and flexible schedule. You do your job and if you do it correctly you will be successful. You get to set your own schedule. Scoring leaders were always pleasant and helpful
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Great part time job that you can work at home on your own schedule and at your own pace for decent hourly rate
SAT Rater (Former Employee) –  OnlineNovember 2, 2017
This is a great company to work for, especially if you enjoy being and educator. They have multiple positions that you can apply for according to your background and what you qualify to Rate.
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Educational Testing Service
Product Manager, Test Preparation Publications (Current Employee) –  Princeton, NJNovember 2, 2017
People are extremely friendly, open, and team oriented. There is a sense of belonging to a larger community and people feel they are doing something important for education.

However, compensation isn't competitive, nor is there a sense of urgency in accomplishing goals.

The company is research-driven, not marketing driven, and consequently isn't as innovative as its resources would allow.
Pros
Relaxed Culture
Cons
Poor compensation
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Overall rating

3.9
Based on 231 reviews
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Ratings by category

Work/Life Balance
4.1
Compensation/Benefits
3.7
Job Security/Advancement
3.1
Management
3.5
Culture
3.7