good call center, bad compensation
Customer Service Representative (Current Employee) – Woodridge, IL – September 10, 2015
As a call center rep, the overall job isn't terrible. It's B2B, so you don't get the outrageous people calling you names, and it isn't a stressful amount of calls. On a busy day, maybe 90 when it's short staffed. You don't get measured on metrics, just quality.
The pay is well below the industry standard, even if you move up, and to start in customer care, you have to start as a temp, and that time doesn't count toward benefits or PTO accrual.
They are strict on rules and nit-picky about certain things. For example, they have a booklet with pictures just for the dress code. Training covers systems and products, but it does not prepare you for the policies and procedures. You learn that the hard way.
stable company, job advancement