Pros: flexible environment, free lunches
Cons: long hours, favoritism, constant-routine
My day consists of making calls to the students allocated to me, sending e-mails, reaching a target as well as maintaining a good call-quality.
I have learned time-management, telephoning skills as well as people-skills.
My co-workers are friendly people, with whom I get along with therefore making it a great environment to work in.
Management is – more... so-so however they delegate tasks well and there is good communication with the staff.
The hardest part about the job is reaching most of the students because they are often busy or they have invalid phone numbers, which in turn makes it hard to reach daily-target.
The most enjoyable part is playing a role in helping the students achieve their study goals as well helping them improve their overall English. – less