eGain Communications Corporation is a provider of customer service and contact center software that enables companies to build customer interaction hubs. Its application suite, eGain Service, is available through licensed or hosted models. It includes integrated applications for Web self-service, e-mail management, paper/fax management, chat, cobrowsing, short message service (SMS), call tracking and resolution, proactive notifications, cross-channel knowledge management, case management and service fulfillment. These applications are built on the eGain Service Management Platform (eGain SMP), a framework that includes end-to-end service process management, multichannel, multi-site contact center management, and certified integrations with call center, content and business systems.
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