About eGain Communications
eGain Communications Corporation is a provider of customer service and contact center software that enables companies to build customer interaction hubs. Its application suite, eGain Service, is available through licensed or hosted models. It includes integrated applications for Web self-service, e-mail management, paper/fax management, chat, cobrowsing, – more... short message service (SMS), call tracking and resolution, proactive notifications, cross-channel knowledge management, case management and service fulfillment. These applications are built on the eGain Service Management Platform (eGain SMP), a framework that includes end-to-end service process management, multichannel, multi-site contact center management, and certified integrations with call center, content and business systems.
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eGain Communications Employer Reviews
eGain Communications
Culture and Pay Limiting for Marketing
DIRECTOR, STRATEGIC DEVELOPMENT (Former Employee), Sunnyvale, CA – October 13, 2012
eGain Communications
It's a bad place to work for...........
Executive Assistant & Office Manager (Former Employee), Mountain View, CA – March 21, 2012
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