Not a good experience with APAC
Customer Service Rep. (Former Employee) – Utica, NY – January 9, 2012
I worked at APAC customer services for 2 and a half years. I was an outstanding rep, (an A rep) who was trying to work my way up the corporate ladder. Then, T-mobile *the company APAC was outsorcing for at the time), switched their cintract from pre-paid monthly cell phones to montly cell phone accounts. This was not the issue, the issue was that the higher ups within APAC had given the current reps on the floor only 4 days to learn a whole new system, while people comming in the door were given 4 weeks. You would ask a supervisor for help and they didn't know as much as we didn't know, it was a mess, and customer satisfaction was a next to impossible feat. I called T-Mobile myself, to ask if there was any way to get more trainning, and to explain what chaos was happening, the call center was not able to even make the quotas any longer. Upon talking with the head of outsorcing for t-mobile named Stenya, she enformed me that all reps were supposed to get three weeks training, and that T-mobile had paid APAC to compensate for this. Then there was an investigation, the CEO of the building was fired, and soon after I was pushed out the door. When I tried to get rehired, they would not do so, I was never given an explanation.
good vision plan, and good health insuance, can be fun to work there.
the only bad experiance i had is listed above.