Pros: We get different food companies cater for us every now and then, we also get free food once in a while
Cons: we only get half an hour lunch
on a typical day we take on average 30-52 calls if not more depending on how long our calls are. the people I work with are cool, we have a good time. the hardest part of the job is trying to explain bills or what certain plans are for elderly people or when customers get really angry because their bill is high and you have to explain why its so high, but the most enjoyable part of the job is helping the customers get the best value for their money ex: if they are paying for a higher plan and they don't use as much then we bring it down to save them money.