It's all about taking calls.
Pros: You are all in the same boat together.
Cons: Benefits are expensive.
If you are not on the phones talking calls, you are an expense to the company. When things are going good, there may be a bonus, but by the time it hits your check, who knows what it was for. When things are going bad, the bonus gets bigger, but again, who knows what it is for. You are just doing your job 40 hours a week.