Elavon Employee Reviews

Found 68 reviews matching the search
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Was an okay place to work.
Temporary Technical Support (Former Employee) –  Knoxville, TNMay 31, 2017
Elevon was an okay place to work for a short time, but they only hire temporary workers and then transition them to full time employees. That process can be quick or take a long time, and there is a high turnover rate.
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Good place to work, Lots of perks and room to move around with in the company.
Data Base Admin for Fulfillment (Current Employee) –  Knoxville, TNApril 29, 2017
Over all a great place to work. Lots of room to move around within the company to find just the right fit. Lots of perks like paid time to volunteer for a charity of your choice or one of the many company sponsored events. monthly team lunches/snacks. Seasonal departmental lunches/picnics on the out door patio that has corn-hole. Departmental corn-hole tournament with these seasonal picnics that include prizes. Chance for company awards for a job well done that include credits for an online store. For most positions it seems to be better than the average pay and they love to promote from within.
Pros
Lots of cool perks.
Cons
Different departments are run like there own little company, bonuses and perks can vary wildly for the same positions.
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good place to work
Customer Service Supervisor / Team Lead (Former Employee) –  Knoxville, TNApril 23, 2017
Good place to work. Good management. Good pay. Lots of areas to advance into. Customer service is a monotonous job. Not a difficult job. Hopefully the resource that employees get information from has improved. OKC was a terrible source of information.
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Call Center Environment
Customer Service Rep (Former Employee) –  Knoxville, TNApril 12, 2017
This place was a little bit stressful and cross training in different queues wasn't always pleasant. With that being said, it is actually a great place to work if you can handle the stress of people always fussing at you for things out of your control.
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Laid back
Technical Support (Current Employee) –  Largo, FLApril 2, 2017
This is great place with a lot of opportunity for advancement, as long as you actually strive to achieve. It is pretty laid back, not too much pressure.
Pros
Good pay
Cons
None
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Good company overall
Manager (Former Employee) –  Knoxville, TNMarch 8, 2017
Great place to work, good people and work/life balance. Customer service issues are not addressed quickly unless escalated to management and compounded by slow response time.
Pros
Good work/life balance
Cons
low advancement ops, weak customer service
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very friendly place, great place to work
Chargeback Specialist (Current Employee) –  Knoxville, TNFebruary 22, 2017
very friendly work environment, the management actually cares about the employees. They go out of their way to make sure you have the training and knowledge you need to advance.
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Works with Seniors to assist in choosing insurance
Data Entry Clerk (Former Employee) –  Alcoa, TN 37701February 20, 2017
Works with Seniors to assist in choosing insurance whether it be Medicare Supplement plans, Life insurance, Medicare/Medicaid plans for those that are eligible.
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Firmly stuck in the past wondering where the future is.
Instructional Designer / Facilitation (Former Employee) –  7300 Chapman HighwayFebruary 12, 2017
Many of the senior leadership have been with the company since the company was founded and have never worked anywhere else. As a result they only know one way to do things and are not open to new ideas.
Pros
if you live in south knoxville it is a job
Cons
a company with poor leadership
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Fast-paced and engaging work.
Customer Service (Former Employee) –  Knoxville, TNJanuary 12, 2017
Typical day of work--Handling inbound calls from business owners regarding their credit card processing. Handled issues from financial/billing statement inquires to technical issues for credit card terminals.
Pros
Good Benefits
Cons
Strict Time Schedule
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Great Coworkers
Customer Account Manager (Current Employee) –  Atlanta, GANovember 16, 2016
The Culture has changed over the past few years and it's not as good of a place to work as it once was. Goals are constantly changing.
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Amazing job
Customer Service/ Tech Support Representative (Former Employee) –  Knoxville, TNNovember 11, 2016
I absolutely loved working at Elavon. It is an awesome company and they really care about their employees. It's like a big family!
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Na
Business Solutions Consultant (Former Employee) –  Atlanta, GANovember 7, 2016
All in all, great company to work for. Within the internal sales dept there's a really good family atmosphere. And, management values your contribution.
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b2b sales
Payment Solutions Market Manager (Current Employee) –  San Francisco Bay Area, CANovember 6, 2016
good company but lacks job security as most b2b sales positions, only cares about short term goals. lacks training and organization for new employees.
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Very Good.
Operations Support Specialist (Former Employee) –  Louisville, TNSeptember 5, 2016
Very Good.. Poor Management, no direction. Training not relevant to job duties. Unrealistic expectations for resolutions. no compassion for my health situation (throat Cancer, last treatment 3/2015)
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Average call center
Customer Care Associate (Former Employee) –  Knoxville, TNAugust 25, 2016
Typical call center. Temps that I was hired in were great assets for peer help. Their Help Center assistance was lacking, not very helpful, and often had an attitude with you for asking a question. Best part of the job was the customer service side. Helping the customer solve their issues and knowing that you helped improve their day was worth the hassle from the help desk.
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Productive and rewarding workplace
Customer Care Representative (Former Employee) –  Knoxville, TNJuly 31, 2016
Wonderful work environment.

Opportunities for advancement.

Pay is top notch.

A place you can make a career.

On-site cafeteria.

Employee recognition.
Pros
Available heathcare.
Cons
Non really
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Good start for a career
Learning Development Project Mgmt (Current Employee) –  Knoxville, TNJuly 5, 2016
You can start from the ground and work your way up but you will hit a place where you can not go any further. Get the experience and find somewhere better with better pay.
Pros
good people, challenging, ever changing, good training
Cons
not enough pay or ways to advance
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Good place to work
Technical Support Specialist (Current Employee) –  Englewood, COJune 5, 2016
Working at Elavon which is subsidiary employer to US Bank is a good company to work for. A typical day is helping our clients fix their credit card machines, billing questions and reviews and troubleshooting any issues that they may have and resolving them as First Call Resolution. My co-workers are good people and who work hard and have a great team player ethic. The hardest part of my job is having limited information on equipment so it makes it harder to fix their issues and resolve their problems on the equipment we provide them. The easiest or enjoyable part is we can personalizing the call and talking to the customers and getting to know them and their type of business and who they are.
Pros
hours, flexibility, personilization, atmosphere
Cons
lack of advancement oppertunites
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Very misleading
Customer Service Representative (Former Employee) –  Knoxville, TNMay 13, 2016
Started this job in February, was told I would get 6 weeks of training, after two weeks I was thrown to the wolves, no communication and managers on the floor are not trained to assist you with the most basic of questions. After a month I was put back in training for funding what would normally be a two week training course was given to me in a matter of three days. When I was less than two weeks away from passing my 90 day "trial time" period I was told that the paid sick leave we are entitled to use was misused. The company has "decided" that you are not serious about this job. Cleaned my desk and escorted me out of the building, while stripped of my dignity as well as job security I left. I advise if you take a job at this company BEWARE as they hire non stop to constantly shuffle out people. Good pay but that is what lures you in.
Pros
Pay
Cons
Management, human resources, parking, resources
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Overall rating

3.7
Based on 81 reviews
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Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.6
Job Security/Advancement
3.0
Management
3.3
Culture
3.4