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Elavon
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33 reviews

Elavon Employer Reviews

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Production required,work was real slow had some fun things to do
Chargeback Specialist (Former Employee), 7800 Chapman HWY Knoxville tnMay 2, 2014
Pros: healthcare was not so good always changing, sick days had to be planed or counted against you
Some days were hard because we had to make production if system was slow could not perform as good as when system was running good. Fun sometimes when work was real slow ,
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Okay place, uses TechUSA as recruiter so be wary.
Gateway Setup Coordinator (Former Employee), Clearwater, FLMarch 27, 2014
Call center enviorment. Easy work. Corporate buyout changed the whole interior workings.
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Productive but Stressful Place to Work.
International CSR Rep. (Former Employee), Knoxville, TNFebruary 18, 2014
Pros: learning new skills
Cons: benefits, insurance
Punched in and got on the phone, set computer to receive calls, answered phones as calls came in, assisted callers, etc.
I learned mostly terminals 98% of the time, assisted merchants in functioning of their terminals, forms, research and refunds or ach.
Co-workers kept to themselves mostly unsocial but the French team were very out going eager to help – more... each and assist when needed.
The hardest part of the job was dealing with the functioning of U.S. terminals. The most enjoyable part of my job was speaking to the french speaking Canadian merchants. The Canadian terminals were very easy to work with and resolve issues fast. – less
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Wonderful place to work; Always dressing up Mon-Thurs
Telesales Representative (Inside Sales) (Former Employee), Atlanta, GAFebruary 13, 2014
Pros: perks, discounts, dinner banquets, relationships with customers
Cons: n/a
A great experience indeed! I loved the inbound calls from business owners to take advantage of all the perks for merchant services. Building customer rapport and knowing that you was the only connection for them to become successful in their business. I loved dressing up in suits and 2 pieces to represent my professionalism and allowing it to show over – more... the phone.

A typical day was always busy and the hardest is trying to persuade business owners to get Elavon's merchant services if they already want services with a competitor. The most enjoyable were the co workers and management. We all were like family and loved pay day! – less
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enjoyed working with my co-workers
Account Set-up Coordinator (Former Employee), Knoxville, TNDecember 9, 2013
good place to work but have to watch your back very closely, cannot trust management or people in team lead positions. you do not get good training at all at this company. you are watched in every move you make, cannot trust anyone. it is like working in a sweat shop
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Productive work environment
Product Installer (Current Employee), Largo, FLNovember 29, 2013
Can be a great place to work, but sometimes the environment can be chaotic because of lack of process.
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Professional, very productive and fun atmosphere
Merchant Services Representative (Former Employee), Largo FlSeptember 20, 2013
Pros: management often threw parties for the employees
Cons: sometimes meeting the deadlines made things a bit stressful but that was the nature of the business
I loved going to work. The work and the people were a pleaure to work with. The type of work and the industry was very interesting, no 2 days were alike. I often shared with my boss that doing my job made me feel like a CSI agent, with every order and customer I felt like I was cracking a case. That made the position interesting.
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Vast company with little/no advancement opportunity.
Technical Support Representative (Current Employee), Knoxville, TNJuly 26, 2013
There are plenty of nice people here. Constantly on the phones with many seemingly impossible standards, and they are constantly adding more standards for you to meet. I've gone through three managers in the one year I've worked for this company. My current one is the most helpful. They offer "Half Day Happiness" for a specific point of the day, sending – more... only certain people home and leaving everybody else there to pick up the slack. It is an effort to save themselves money but winds up making it more difficult on our clients. The only enjoyable part is a nice cubicle to yourself. – less
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Great Potential
Technical Support Representative Tier I (Current Employee), Englewood, COJune 16, 2013
Pros: good perks
Cons: work/life balance not so great.
Good for problem-solving and self-motivated people. There are several different departments to suit different needs.
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Eh
Anonymous (Current Employee), Knoxville, TNJune 14, 2013
So-so. Management lacks leadership and vision. They are very disconnected from the day-to-day operations.
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Elavon - A great place to work!
Client Relations Department - Account Rep III (Former Employee), Knoxville, TNJune 9, 2013
I am a former employee and had a great experience at Elavon. The company offers great pay/benefits/PTO. It has been around for a long time and has many opportunities to advance. They really take care of their employees.
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Elavon
Data Entry Clerk (Current Employee), Knoxville, tnMay 27, 2013
I absolutely loved working for this company. They allowed me to be a single mother and put my son first at all times. I had a wonderful work team and we functioned amazingly well together
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Horrible Job
customer service and terminals (Former Employee), Knoxville,tnMay 23, 2013
Pros: 0
The company charges small business owners a ton of bogus fee's. You get the privilege of attempting to explain what all the ludicrous charges are. The merchants are angry and will scream at you and they have every right to be upset. Elavon has no business principles or ethics whatsoever. You are chained to your desk with a manager either constantly – more... breathing down your neck or a manager who is non existent. – less
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Ok company to work for
Applications Developer (Current Employee), Largo, FLApril 20, 2013
Pros: florida weather
Cons: upper management
This is an OK company to work for. It is a software company being managed by US Bank. Therefore upper management is clueless about software.
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Always on production
Masterfile Senior Editor (Current Employee), Knoxville, TNApril 15, 2013
Process daily orders ensuring shipment within 24 hours turn to meet customer need. Prepared orders for shipment and verified all information related to order including company name, banking information, and account numbers. Handled highly sensitive information for major corporate customers.
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Loved the Co-workers & most managers
Manager- Michelle Rule (Former Employee), Knoxville, TNMarch 20, 2013
I enjoyed being around people that were most like myself. People from all backrounds and experiences. It was certainly an easier place than any other work experience I've had where you could move up very fast. Loved the variety of shifts availible. Very Detailed yet really simple. Simple was also a bad thing because after time passes its hard to continue – more... to keep such detailed information with each & every customer- even ones I'd dealt with many times prior. – less
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Former Collector
Collection Rep (Former Employee), Knoxville, TNJanuary 15, 2013
Pros: 2 15 min breaks
Cons: very low bonus structure
The collection department is not a great place to work. Everyone starts out at $12 not caring about experience or a degree. The bonus structure does not compete with other companies very low. Management is terrible, have to constantly look over your shoulder. The only good thing about collections is clocking out.
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room for advancement within the company
Customer Service Representative (Former Employee), Knoxville, TNJanuary 10, 2013
Pros: paid sick and vacation time after one month of employment
Cons: too strict of call times
Over all stressful work environment company depends on a strict call time when dealing with customers.
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Good company
Account Processor (Former Employee), Knoxville, TNJanuary 5, 2013
No two days were ever the same. I went in on an entry level position and within two years was promoted to management.
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Working at Elavon
Sales Rep (Former Employee), atlanta, gaOctober 31, 2012
Tele center environment inbound and outboiund calls comfortable fun loving coworkers understnading mangament, abundant paperwork, birthday club was most enjoyable

About Elavon

Nothing makes Elavon more elated than customers who say, "Put it on my card."┬áThe firm is a major processor of credit and debit – Read more