Productive but Stressful Place to Work.
International CSR Rep. (Former Employee) – Knoxville, TN – February 18, 2014
Punched in and got on the phone, set computer to receive calls, answered phones as calls came in, assisted callers, etc.
I learned mostly terminals 98% of the time, assisted merchants in functioning of their terminals, forms, research and refunds or ach.
Co-workers kept to themselves mostly unsocial but the French team were very out going eager to help each and assist when needed.
The hardest part of the job was dealing with the functioning of U.S. terminals. The most enjoyable part of my job was speaking to the french speaking Canadian merchants. The Canadian terminals were very easy to work with and resolve issues fast.