Customer Relations Representative (Former Employee) – Beverly, MA – January 4, 2015
Career advancement and leadership opportunities are a popularity contest. Management views employees as highly disposable--people are regularly fired, and there is little job security. As a result, agents have little to no tenure and experience. Leadership has also done cocaine with subordinates on weekend shifts. Not exactly professional.
Pros: socially, the people you work with are great. going to fibber's on fridays with coworkers is common.
Senior Document Review Attorney (Former Employee) – Beverly, MA – January 26, 2015
Flexible hours allows for good work/life balance. However, employees are underpaid and there is little room for upward movement. A good end-of-career place, but not somewhere for someone starting out their career.
Licensed Claims Specialist (Current Employee) – Beverly, MA – May 22, 2014
Excellent work environment. Great co-workers. Great Management. Hardest part of the job is dealing with upset customers. Most enjoyable part of job is satisfying customers needs and also the people that i work with.
Auto Damage Adjuster (Current Employee) – Beverly, MA – October 22, 2013
A typical day at work consists of taking lots of phone calls. Speaking with customers on a day to day basis is what makes each day interesting and challenging. I have learned how to problem solve and de-escalate situations when an angry customer calls in.
Sitting around my coworkers we are able to ask questions and get different opinions on certain situations that arise.
The most enjoyable part of the job is the teamwork and willingness of coworkers to help each other.
Contact Center (Former Employee) – Beverly – March 11, 2014
A typical day at EIC is having a beeping board never cease while being told by incompetent managers to keep answers the phones and push the customers through. The actual way the employees are treated including the board is by negative reinforcement. The 'leveling' or how you advance your pay is based on unreachable statistics. Not a single person has achieved above a level 3 of 6 and even then they hang the fact they can de-level you over your head at all times. There is heavy favoritism that they do not bother to hide. If you have opinions or ideas that are not 100% inline with what they want the will find a way to get you gone. If you aren't clear on something and ask more than one manager you will get a different answer each time. Any changes to policy or standard procedure are never told to employees and end up having outdated practices continue years after they should have been stopped. The training is next to worthless as nothing is learned until you are on the phones. The systems used are not capable of staying active without crashing for more than 48 hours. They are trying to utilize a data collection software that is useless in the insurance industry. The only upside would be if you survive the system long enough and drink the kool-aid well you might be able to get off the phones to answer escalated calls only.
ge company the commercial lines are supporting the business
short breaks, extremely low pay, long hours no overtime