Insurance Agent (Former Employee) – Henrico County, VA – December 23, 2017
If you are over 35 don't apply. They want a youthful atmosphere. They don't value an older employee. It was like being in College all the time too much playing . They would throw dots and go out and play kick ball. They wanted to create a Google atmosphere. If you wanted to work and be around adults !! Forget It!! They do age discriminate.
Sr Claims Adjuster (Current Employee) – Richmond, VA – November 15, 2017
Are you tired of the stuffy insurance company jobs with the impersonal cubical walls? I’ve had enough of those jobs. This place truly brings collaboration and creativity to insurance. I’ve had so many opportunities to work on big things and development my career that I would never have anywhere else. I look around and see so many younger people in great positions doing great things. Want to wait 20 years for that job to open at Nationwide? No thanks. Rewarding, fun, and challenging. Is it easy? No. But winning is not easy.
Insurance Claims Adjuster (Former Employee) – Glen Allen, VA – October 14, 2017
Great company. You have the opportunity to see what impacts other departments have and transfer as long as need as experience are available. The atmosphere is awesome and the the CEO is great. It's an open workspace and you can literally voice a complaint to anyone in the chain of command. Great team environment. Good compensation.
Claims Adjuster (Current Employee) – Richmond, VA – May 22, 2017
A typical workday is coming in to new claims, working each file and reaching out to every customer possible and moving forward the claim. The purpose of the job is to help and make the claims process as smooth as possible for the customer.
Level 1 Supervisor (Current Employee) – Richmond, VA – April 24, 2017
Typical day at work includes speaking with customers, answering questions and managing files. Management is open to ideas and the culture is unlike any other company I've work for. Hardest part of the day is being effecient with your work day, the most enjoyable is helping others.
Insurance Agent (Former Employee) – Glen Allen, VA – April 7, 2017
I enjoyed my team environment the meeting and then the execution of goals and results. Good compensation. You have the opportunity to see what impacts other departments have and transfer as long as need as experience are available.
Insurance Agent (Current Employee) – Richmond, VA – January 3, 2017
This is a great place to work. It was my first job out of school and they gave me all the training I needed to succeed. I didn't have much formal experience in sales or insurance but they gave me all the tools I needed to become successful.
Customer Service Agent (Former Employee) – Glen Allen, VA – June 25, 2016
The company as a whole is good but needs a lot of work. The departments work separately in making decisions that impact customers and do not relay the message, making the messengers (C.S. agent) job harder when dealing with the customers.
The job underpays compared to other call centers and other insurance companies. They are aware of this and still have done nothing to fix the issue.
Tenured and knowledgeable agents are overlooked for internal positions, while newer, less knowledgeable agents are promoted. (be careful of "stretch positions", you basically do the work and never get the pay)
there are also no standard operating procedures which makes accountability difficult for both leadership and agents,
CUSTOMER SERVICE AGENT (Current Employee) – Richmond, VA – April 30, 2016
Dynamic work environment, you'll meet a ton of diverse people. However, can see favoritism amongst coworkers and management. Not the greatest pay and benefits. This is a call center. Remember that. IT DOES have positives, like theme days, and they try to make it fun. take advantage of the ability to move up.
Customer Service Agent (Former Employee) – Richmond, VA – April 25, 2016
The trainers I had were terrible! They tried to condense 4 weeks of training into 1 week. By listening to them, you could tell that they were once customer service reps and that they were promoted to trainer prematurely. It was clear that they had no formal training in adult education, because they were unable to communicate effectively with the class. During the interview, they said that we would eventually be required to take an exam to obtain an insurance license. That eventually turned out to be my second week. The problem with that is that you have to score a minimum to keep your job, that was not disclosed in the interview. They also didn't tell me that I would have the amount for the test deducted out of my pay. They are basically using people when it comes to the license. The state of Virginia does not require a license to perform customer service duties, therefore Elephant is trying to make CSR's do some of the underwriting departments work. Very Shady!