Be careful with customer service
Customer Service Agent (Former Employee) – Glen Allen, VA – June 25, 2016
The company as a whole is good but needs a lot of work. The departments work separately in making decisions that impact customers and do not relay the message, making the messengers (C.S. agent) job harder when dealing with the customers.
The job underpays compared to other call centers and other insurance companies. They are aware of this and still have done nothing to fix the issue.
Tenured and knowledgeable agents are overlooked for internal positions, while newer, less knowledgeable agents are promoted.
(be careful of "stretch positions", you basically do the work and never get the pay)
there are also no standard operating procedures which makes accountability difficult for both leadership and agents,
team building activities
unrealistic expectation with stats