I currently work as a full-time case worker/ program supervisor in Cambridge MA serving the homeless population. Many of our clients are Spanish speaking individuals and most of them have substance abuse issues. I work closely with them, due to the language barrier, to provide them with the best care needed to get them back into the work field and live independent lives. There are those that are in need of other care, such as to assist with temporary housing search; health insurance, detox and post detox programs, clothing vouchers, job search and many more. Many of our clients stay at local shelters therefore needing additional help with referrals to evening meal programs or to other shelters.
In addition to being a case manager, I am also a program supervisor and oversee the entire operation of the program. My responsibilities include providing breakfast and lunch to our clients; manage the kitchen area to ensure the preparation of meals meet company standards; the oversight of all food being donated to the program from local food banks, as well as clothing donations. I enjoy the work that I do every day knowing that I am contributing to ending homelessness in the Cambridge area. I work hard and can be counted on to “get the job done.”
My previous employment was working for Maximus, a company contracted by the State of Massachusetts for Mass Health medical insurance. During my years there, I worked with member services in the managed care department, where I ensure that all members are enrolled in an MCO, MBHP or senior health plan with Medicare. This would accommodate the – more... needs of members, specialists and primary care physicians. I was promoted to becoming a supervisor soon after, where I was able to supervise a team of new customer care representatives to ensure that they followed company guidelines and HIPAA procedures. Prior to my departure, I was promoted to becoming a research specialist. My job description was to perform call back escalations for members and provider billing, who have experienced some sort of dissatisfaction due to managed care enrollment, billing, and complaints with coverage type. – less