Guest Service Representative (Former Employee) – Garden City, NY – October 9, 2017
Upon hiring they tell you how much more you can earn on the low salary they provide, but its simply not true. All commission and sales off memberships all go to technicians, so there is no real way for front end to earn anymore. They are really underpaid for how much they have to do, and how long the hours they are required to work per day. I will say, the discount is great, and everyone is generally really nice especially the GM and AGM, except for a few pushy technicians.
GUEST SERVICE REPRESENTATIVE (Former Employee) – Bethesda, MD – July 17, 2017
Great place to work if you like the salon and spa environment. A lot of standing, which I didn't like. I had to call HR on them when they tried to make me stand a full shift even while pregnant. Other than that I have no complaints. You have to be grateful just to have a job sometimes and this was just that. Thankful for the opportunity.
Very fun, relaxing, and productive work environment
Spa Attendant (Former Employee) – Tucson, AZ – July 10, 2017
I was a spa attendant here for about 9 months last year. Being a spa attendant is very physical work, and there is always only one spa attendant, so on busy days it can be exhausting, but it was overall a fun job and a very pleasant work environment. The manager and staff I have worked with are excellent, very friendly and always happy to help if you have any questions. I wish the biggest of success for this company.
Friendly and helpful staff, relaxing environment
low pay, can be very physical and tiring on busy days
hairstylist (Current Employee) – Chicago, IL – June 22, 2017
everyone here is very good at what they do, we all go thro a training program before going on the floor and taking any guest, is a great place to come and be relax, the place is very big and very well maintenance, everyone is very friendly and great at what they do. the best part is that we all get along well, we trade services, we get discount, and we all feel like a big family. what do I enjoy the most is making people feel better about them self.
trainings for new profucts, great pay, great location
Massage Therapist (Former Employee) – Chicago, IL – May 11, 2017
top of the line spa services available at booking senior therapist and esthetitcians on staff to assist the pay is not horrible there are alot of expectations and sales quotas but the products basically sell themselves
Esthetician (Former Employee) – New York, NY union square – March 18, 2017
The 2 senior estheticians have to be booked before you get any clients.. the environment is very negative a lot of unprofessional people work there. The people management likes gets the privileges of getting booked first. this happens in every department. No room to grow no gratis for products neither. Nothing to learn while working for this company.
Nail Technician (Former Employee) – Northbrook, IL – July 26, 2016
I worked 8 years at Elizabeth Arden red door spa . They are good with benefits but their pay is under . They treat u as a number. They pay commission & hourly so if u are busy than u get still hourly & comission if u were slow that 2 weeks than u get hourly so that was only the plus about working there
Assistant General Manager (Former Employee) – New Jersey – July 9, 2016
Very limited support from senior management, they give a great appearance of being a supportive and cohesive team. High turnover at mid management level. Great concept of customer service standards and brand loyalty initiatives.
Guest Service Representative (Former Employee) – White Plains, NY – June 26, 2016
Being a Guest Service Representative at Elizabeth Arden Red Door Spas helped to take my customer service skills to the next level. I worked closely with Technicians as well as guests to ensure that each day in the spa went smoothly and accordingly. The hardest part of my job was trying to ensure everyone's happiness. With that, I've learned that some things in life are just out of one's control. It is important to never dwell, just move forward. The most enjoyable part of the job was seeing technicians rewarded for their hard work and dedication, and guests walking out either smiling from ear to ear, or just too relaxed to even speak.
Guest Service Representative (Former Employee) – Long Island, NY – June 17, 2016
Working here is really fun if you are a young kid looking for time to waste. But if you actually want to make a career that pays well, look else where. The management is so unprofessional and the staff is very catty. You will feel like you're back in high school right away. The discount is amazing off of services and products. Which was a reason I didn't want to leave. But the management was so nasty and conniving I had no choice. They force you to sell these packages for the company with no compensation. But the technicians get it if they sell it. It's such b.s. OH did I fail to mention you are forced to stand on your feet in the SAME spot for 8 hour shifts?? And they freak out if you need a moment to sit down.