Work environment transformed. Multiple Directors in the department, many different views, resulting in many changes in the overall function in the department. Physicians, particularly a few of the hospitalists, have negative or neutral attitudes and opinions of the value of case management. They are quick to devalue the case manager and the leadership is unable to identify the impact or describe the value of case management in their organization. Case management impact on accounts receivable, length-of-stay and throughput data, denial rates for medical necessity, as well as appeals, overturned denials and use of observation status are some of the metrics that can demonstrate the value case management brings to an organization.
Some great hospitalist
communication involves listening skills