Call Center Technical Support (Former Employee) – Orlando, FL – December 31, 2016
Nice place to work good people. job was in a temporary status so did not have options for any benefits. hours are OK first shift allot more busy then others. no information is given on the chance to be hired on as a steady phone tech. kept in a temp status for undisclosed time frame. some had been there over a year and still not asked to come on board Perm
nice people good environment
Hours are odd in the way there set up starting with second shift
Technical Support Specialist (Current Employee) – Prairie View, TX – October 28, 2016
Just a typical work place working in the IT department. Managers care more about themselves than the employees. Typically you have to research a problem or know a solution since no "expertise" training are available.
Vacation, 401K, health insurance
pay, work load is heavy. Managers aren't helpful in most days.
Senior Software Developer (Former Employee) – Waltham, MA – October 31, 2016
Not great, not bad. Absolutely no loyalty to employees. Emergency meeting on a Thursday, told us if we receive an email by noon on Thursday, tomorrow Friday at noon was our last day, We were sold three times in the five years I was there.
Programmer Analyst (Current Employee) – Remote – April 23, 2016
They expect performance, but you are left on your own to learn new technology. The upper management is disconnected from the employee. The best part of the job was working with my immediate co-workers. The team supported each other in various ways.
Flexible with work conditions. They allow working remotely.
I really did like this job. I was working there from a temp agency and I was let go of low volume calls. They did ask if I had want to come back but I had already started at ConvergysWish I had took that chance.
Consultant (Former Employee) – Fairfax, VA – February 5, 2016
Decent pay and benefits. Could work from home. That's it.
Had to learn everything on my own. Company doesn't invest in their people. Managers are clueless. Products are subpar. Company doesn't care about their people. Private equity firm will layoff, streamline, and sell for profit without concern of the people. The product I supported wilted and people left in droves. Eventually there was 1 employee to support dozens of clients. UNBELIEVABLE!
Not much other than it paid the bills
Tons of issues and management doesn't want to hear about them
Tier 1 Help Desk Analyst (Full-Time) (Current Employee) – Maitland, FL – March 28, 2016
I worked as a help desk analyst where the management continually micromanaged everything. Tried to make changes that were never consistent but always made things worse. Only good thing is that every once in a while you get free food that people bring in and free soda, other then that it was terrible. The leads who are currently there were there the longest and became leads because the manager felt bad about them not progressing and decided to put them in a better position but barely know the information about the schools we receive on a daily basis. The current manager who was passed on multiple times to become a manager micromanages everything and doesn't know as much as he portrays himself to know. It is more about who you know and if you are willing to join the in crowd to where you will be benefited. If you choose not to then you will be singled out. Luckily I found a way better paying job with a better environment. I'm not even going to give in two weeks because they always show a lack of respect when it comes to just letting people go without notice.
Director (Former Employee) – Fairfax VA – May 21, 2015
Ellucian has great potential. They lack any real accountability at the higher levels of management. The lower level are used as human bullet sponges and seldom last more than a year or two. Product Development is especially problematic. They consistently walk through delivery deadlines with no repercussions and as a result customer trust equity has been squandered.
They don't value their employees. I worked there for over a year and was recently riffed. They couldn't fire me on performance issues so they told my that my position was going away then posted an opening for my position the next day.
Productive, leading, and innovative company with a winning strategy and approach to sales and services
Director, Latin America Services and Solutions (Current Employee) – Remote – October 13, 2014
The company partners with its employees to enable them to advance in their career paths and professional objectives. Senior leaders often engage with employees to mentor and learn from them. Colleagues are like family and are always happy to help and work together with you to achieve your goals. You always learn something new, and have the opportunity to travel the globe.