great manager and team and employees that we supported.
Desktop Support Specialist (Former Employee) – Fairfax, VA – July 18, 2015
Get to work at 7:30 am.
check my tickets and prioritize them
check my emails and answer any that require my attention
check the boardrooms, to make sure, no cables were disconnected the night before, by one of the employees, who used the boardroom.
at 9:30 have our what is hot meeting with the team, to discuss what is important to the team, like need to leave early, or need help with a particular difficult ticket and then the manager gives us an update on any upcoming projects or hot issues that he wants us to check. ex. when we upgraded to windows 8, some laptops were not able to boot, so we had to regroup as a team and assign, one of our leaders to research possible solution and report back to the team, so that is hot, since it was affecting random employee on the road and had to find a solution or work around solutions. After researching, we found a solution, to use Microsoft DaRT Diagnostic Repair Tools and that resolved the hot issue.
free fruits and begals once a month
I can not think of anything negative. I had 13 great years.