Pros: great working environment, fair lunch breaks, healthcare, college benefits
I was stationed at Immaculata University as a Help Desk Analyst. In a day I would answer open and close between 20 - 30 tickets, except Friday being a slow day tickets would rarely reach a high of 10. Incoming calls would require me to help clients troubleshoot computer problems on the network, and help produce solutions for future problems to help reduce calls into the Help Desk.
Depending on the computer problem, sometimes we (as a team) we required to temporarily replace computers and repair the machine so it may be returned to it fixed location.
Gained knowledge in imaging computers, installing Windows Server on servers, installing Windows 7 on end machines.