Call Center Technical Support (Former Employee) – Orlando, FL – December 31, 2016
Nice place to work good people. job was in a temporary status so did not have options for any benefits. hours are OK first shift allot more busy then others. no information is given on the chance to be hired on as a steady phone tech. kept in a temp status for undisclosed time frame. some had been there over a year and still not asked to come on board Perm
nice people good environment
Hours are odd in the way there set up starting with second shift
Senior Software Developer (Former Employee) – Waltham, MA – October 31, 2016
Not great, not bad. Absolutely no loyalty to employees. Emergency meeting on a Thursday, told us if we receive an email by noon on Thursday, tomorrow Friday at noon was our last day, We were sold three times in the five years I was there.
Technical Support Specialist (Current Employee) – Prairie View, TX – October 28, 2016
Just a typical work place working in the IT department. Managers care more about themselves than the employees. Typically you have to research a problem or know a solution since no "expertise" training are available.
Vacation, 401K, health insurance
pay, work load is heavy. Managers aren't helpful in most days.
Technician (Former Employee) – New Jersey – September 19, 2016
Ellucian is an IT outsourcer. I worked for Ellucian at a community college site in which Ellucian was hired to provide overall IT services.
The company itself is decent, with fairly competitive wages, and decent benefits. They also have an excellent Human Resources department.
The problem can be with who is running the show at the particular location you are in. If you have a CIO who knows what they are doing, selects the right people for the job, and you have faith in them, things run smoothly and good decisions are made. But the wrong individual running the show can play favorites, have adverse effects such as getting lower contract renewals and causing the potential for layoffs.
While I would recommend the company itself, I would say that it is ultimately the site manager - if you work at a site other than Ellucian HQ - who will really make or break your working experience. So you need to be aware of that.
In my particular case, and what ended up being the case for MANY individuals working at this particular site, we went from having a leader who had lots of experience managing many individuals in the IT business, and who knew the ropes, to getting a somewhat inept leader in the position.
Personal relationships with individuals seemed to be more important than the ability to do the job in this new leader's eyes. If you were a "yes man" or "yes lady," you were part of the favorites grouping. If you did your job but didn't necessarily bring this new leader a shiny new apple everyday, you became a target. Ultimately, this attitude and short sightedness combinedmore... with overall ineptness and yes, to some extent financial considerations by the institution, cost many people their jobs resulting in layoffs of more than half the staff, and consequently leaving the future of those remaining in jobs to be a future clouded in uncertainty.
Again, the company itself is good, and I could recommend them... with the caveat that if you are looking to work at an outsourced site, make sure you get a good feel for the management on your interview!less
Very good people working at the site, and Human Resources was always quick to respond to any questions.
The leader at the site could make or break your, and everyone elses's future at the site.
I really did like this job. I was working there from a temp agency and I was let go of low volume calls. They did ask if I had want to come back but I had already started at ConvergysWish I had took that chance.
Programmer Analyst (Current Employee) – Remote – April 23, 2016
They expect performance, but you are left on your own to learn new technology. The upper management is disconnected from the employee. The best part of the job was working with my immediate co-workers. The team supported each other in various ways.
Flexible with work conditions. They allow working remotely.
Tier 1 Help Desk Analyst (Full-Time) (Current Employee) – Maitland, FL – March 28, 2016
I worked as a help desk analyst where the management continually micromanaged everything. Tried to make changes that were never consistent but always made things worse. Only good thing is that every once in a while you get free food that people bring in and free soda, other then that it was terrible. The leads who are currently there were there the longest and became leads because the manager felt bad about them not progressing and decided to put them in a better position but barely know the information about the schools we receive on a daily basis. The current manager who was passed on multiple times to become a manager micromanages everything and doesn't know as much as he portrays himself to know. It is more about who you know and if you are willing to join the in crowd to where you will be benefited. If you choose not to then you will be singled out. Luckily I found a way better paying job with a better environment. I'm not even going to give in two weeks because they always show a lack of respect when it comes to just letting people go without notice.
Consultant (Former Employee) – Fairfax, VA – February 5, 2016
Decent pay and benefits. Could work from home. That's it.
Had to learn everything on my own. Company doesn't invest in their people. Managers are clueless. Products are subpar. Company doesn't care about their people. Private equity firm will layoff, streamline, and sell for profit without concern of the people. The product I supported wilted and people left in droves. Eventually there was 1 employee to support dozens of clients. UNBELIEVABLE!
Not much other than it paid the bills
Tons of issues and management doesn't want to hear about them
Good company dealing with an anxious installed base of Higher Education schools
Regional Vice President (Former Employee) – Fairfax, VA – August 19, 2015
A lot of changes at Ellucian in the last 12 months with a new CEO from outside Higher Education, changes at the Executive Sales Management level bringing in non-Higher Education salespeople, and the VC H&F just selling off and divesting it's majority ownership interest to TPG Capital..
The race is on to get Banner 9 completed before Workday completes their fully Cloud enabled Student system, and the Oracle PeopleSoft rush to meet their Cloud offering commitment for Higher Education.
The Ellucian Datatel base is getting more and more concerned about the lack of investment in contemporizing the Colleague product which it is getting 'long in the tooth' - all the while experiencing maintenance fees increase at least 5% year over year.
Ellucian can expect companies like Campus Management and Three Rivers Systems recently acquired by Unit4 to aggressively attack the aging Datatel Colleague base.
The leader in Higher Education software marketshare
Moving away from Higher Education experienced staff
great manager and team and employees that we supported.
Desktop Support Specialist (Former Employee) – Fairfax, VA – July 18, 2015
Get to work at 7:30 am. check my tickets and prioritize them check my emails and answer any that require my attention check the boardrooms, to make sure, no cables were disconnected the night before, by one of the employees, who used the boardroom. at 9:30 have our what is hot meeting with the team, to discuss what is important to the team, like need to leave early, or need help with a particular difficult ticket and then the manager gives us an update on any upcoming projects or hot issues that he wants us to check. ex. when we upgraded to windows 8, some laptops were not able to boot, so we had to regroup as a team and assign, one of our leaders to research possible solution and report back to the team, so that is hot, since it was affecting random employee on the road and had to find a solution or work around solutions. After researching, we found a solution, to use Microsoft DaRT Diagnostic Repair Tools and that resolved the hot issue.
free fruits and begals once a month
I can not think of anything negative. I had 13 great years.