Service Desk Associate (Former Employee) – Austin, TX – November 21, 2017
If you want a boss that mico manages majority of your work? This is the place for you. A boss who whines & throws more fits than a 1 year old? This is the place for you. No advancement/ career growth. Save your time.
Horrible leadership support and do not lead with company values.
Manager (Former Employee) – Denver, CO – April 24, 2017
I would never recommend this company to anyone. The company values are not demonstrated by leadership. Dishonesty and bad communication are daily occurances within eLoyalty and TeleTech their parent company.
Consulting company providing customers with business process and customer analytics expertise
Senior Consultant (Former Employee) – Atlanta, GA – March 13, 2017
eLoyalty was a 'road-warrior' consulting company providing teams of industry experts traveling throughout the domestic US specializing in helping customers with process improvements to improve their customers experience. Focused on targeting improvement of customer experience across vertical industries.
Cisco Service Desk Associate (Current Employee) – 6500 River Place Blvd Suite 301 Austin TX 78730 – January 10, 2017
No job opportunities. Small company that works directly with ATT&T. We support SSA and IRS and it takes three months to back fill positions because of clearance requirements.They do provide 401 K and good benefits. The management is very reactionary and unprepared.
Service Desk (Current Employee) – Austin,TX – March 11, 2015
A typical day at work includes taking calls from the call queue. I have learned much about IPT/UCCE and the infrastructure required to support voice for small business and all the way up to large corporations.Management is great and always working to improve the work environment as well as expand the business. Co-workers are generally helpful and willing to teach if the opportunity arises.
Positive work environment with great opportunity to learn.
Company doesn't promote anyone qualified to next level .
A typical work day is spent on conference calls with clients, managing project schedules, risk and issues logs, etc. as well as performing internal reporting on project status and forecasting hours/financials by quarter for each of my projects.
I spend a considerable part of my day managing communications for clients, keeping resources on target for the work that needs to be performed, and mitigating risks on my projects.
Installation and Upgrade Technician (Former Employee) – Austin, TX – November 5, 2014
Typical day at work was either onsite with a client across the US or work from home. Role was a deployment/upgrade engineer performing these tasks on Cisco based software products, i.e. Cisco UCCE. I learned a lot about VMware and the full suite of Cisco software products. I also worked a contract that had me traveling across the state of Texas upgrading the Office Of Attorney General-Child Support Division from their current network configuration to AVPN. Upgraded 80 sites in 3.5 months. Management was good. I had awesome co-workers that could answer a question sometimes before you even asked! The hardest part of the job was arriving on-site at a client location and the client not being ready even though the day before they indicated all required activates were completed. I loved traveling and meeting new clients and leaving them happy.
Panic when their stock dropped due to a missed projection
Trainer/Team Lead (Former Employee) – Ennis Texas – January 5, 2014
They are not what they claim to be. I was hired to be a trainer and supervisor. Once hired, my hours, bonus structure and job structure changed. Their was little support for the management team. I did not feel as if my opinion was valued, did not feel as if they cared whether or not I was there or not, I was embarrassed and talked down to. I was told one day to do things one way, but the next day told to do things another. I had very high expectations for this company and it's a shame that they were so unorganized and couldn't get their act together. They are losing too many great leaders because we couldn't handle telling employees one thing and then telling them something totally different the next.
Service Technician (Former Employee) – Austin, TX – October 7, 2013
This was not a right fit for me and my new family. The management was not helpful and did not care. The people that worked there was only out for themselves, so there was no team atmosphere. The Benefits were good.