Productive, friendly, easy training and learning experience, slow advancements opportunities
Customer Service Specialist (Former Employee) – Hollywood, FL – August 10, 2017
I worked with EH for over 4 yrs. The training were excellent and often, since I knew nothing about the health care industry when I started I found that this was a plus. The support I received from the HELPLINE added to my growth as well as my zeal to learn as much on my own to excel in my job. Learning to navigate all the computer programs and systems in place helped tremendously. I learned all the Insurance products that was being offered by EH. This made it easy to service any call type, Embracing all the ongoing customer service quality program to increase a better customer experience was a plus.EH is a multiracial company, getting along with all the different cultures was easy. The hardest part of my job was helping other customer services reps that were very disrespectful,this was addressed by management in a timely manner as long as i reported it. There were a few managers that can count on ONE HAND ONLY in customer service that went above and beyond and did their job WELL. The most enjoyable part of my job was knowing that our member issues were resolved and that they were happy with the outcome. At the beginning of my employment with EH, there were great Christmas parties for the entire FL location as well as bonus.. sponsored breakfast and lunches, as time went this went away. My office location closed, however there are other locations in the USA.
GYM discount Monday - Friday work week, overtime when available; extra days off during Christmas & thanksgiving, option for 1/2 or hour lunches
Customer Service- Senior Specialist (Former Employee) – Melville, NY – August 9, 2017
I had an opportunity to learn and advance over the years .I went from customer service advocate to assisting with medicaid ,medicare ny state marketplace and also loved working with both members and providers.I had care management opportunity as well to authorize care for the patients .The hardest part was taking calls from people who just wanted to do things there way and not follow the policy .The best was guiding the patient thru the care they needed .
Customer Service Representative (Former Employee) – Hollywood, FL but main office in NY – August 9, 2017
Job closed in April. Outsourced. I entered applications to be processed and proofread them. Answered inbound calls, took phone orders, answered prospect questions, qualified individuals and families for insurance, and gave complete information and breakdown on multiple health plans. Scanned BRC' s which is incoming mail certificates so that we may call on individuals interested in plans. Worked on multiple projects for member retention and member enrollment. Made outbound calls whenewhenever required.
Customer Service Specialist (Former Employee) – Melville, NY – August 2, 2017
nice place to work , get benefits, the coworkers were very nice person and helpful . we were laid off. I was a customer service specialist who spoke with member, providers about claims , benefits , eligibility related to their insurance plans.
Credentialing Specialist (Former Employee) – Lake Katrine, NY – July 27, 2017
I loved this job 11 years with the company until they closed the doors in 2012. Everyone was like family it was a shame. Great work life and balance, great pay, advancement opportunities, raises, parties for Christmas and all holidays. Miss this place!!!
Insurance Consultant/ Call Center (Former Employee) – Spindale, NC – July 25, 2017
Great environment relaxing & a unique learning experience. I learned allot about insurance rates & the real reason doctors make you wait so long in the waiting room. Reason being best insurance goes first.
Patient Advocate (Current Employee) – Brooklyn, NY – July 13, 2017
This is probably one of the best companies I have ever worked for. My manager is great and his manager is just as great. The company culture from my perspective is relaxed and fair. If you are doing your job to the best of your abilities, you will be rewarded accordingly. The lack of job security is only because my job is part of a pilot program and after a year there is still a lot of uncertainty.
EDI Specialist (Former Employee) – New York, NY – July 12, 2017
• Troubleshooting and facilitating the resolution of any identified data file transmission and transaction errors including verification that all communication links and interfaces are working correctly and communicating appropriately.
Medical Records Clerk/Administrative Assistant (Former Employee) – Melville, NY – July 11, 2017
This was a temp job at Emblem Health , this was not a full time position. I learned a lot about medical Records and the Hedis Project. This was a seasonal job, so there was no benefits involved , I acquired this position through an Agency
Customer Service Representative Senior (Current Employee) – Melville, NY – July 8, 2017
I have been with this Company thru 2 mergers now. We have as a group ,management and employee, always pulled together to get the job done. We have with full support of management , made any adjustments necessary to accommodate all changes that came about. There were many in the past 20 years on this job and in the health insurance field in general. The job is not not easy. You are required to be proficient in insurance plan information, claims payment information and Insurance law both at the state and local level. You also represent government program s who have their own precise set of regulations. Because of the nature of the job there is very little down time. The customer s needs must come first. This probably is the hardest part of the job to get used to. The most rewarding part of this job is you are actually in a position to help people.
Customer Service Specialist (Former Employee) – Hollywood, FL – June 29, 2017
a typical day is doing your daily task which is to assist member with their issues. i learned hoe to patient,. the hardest part of job is not having all the tools to help members. most enjoyable part is to know that members were pleased with you and you did a job well done