Pros: you'll make great friends that you'll be punished for having.
Cons: see above. there won't be any pros to get in the way.
This job is a great job to start your IT career, though they make you pay for it with your soul. Once you agree to work for them, they pay for your security clearance. They then require you to sign a one year contract stating that you won't leave or you'll have to reimburse them the money from the clearance. Red Flag! Management is hired from a close group of friends that worked together previously OR from a group of church friends.
The work environment can be best compared to kindergarten. Monitored bathroom breaks, constant supervison, the whole nine yards.
Management likes to act like they are "on your team", however when the call volume would go up all 16 of them could only manage to stare at a board that also monitored every second that you weren't on the phone.
The management to worker ratio is 15:24. That may be an exaggeration, but that's how it seems. 3 team leads, 4 supervisors, 1 operations manager, 1 deputy manager, 1 project lead, 1 metrics specialist, 2 priority managers, 1 problem manager, 1 training manager, 2 Jr training managers, and 1 administrative assistant seems to be over kill for a 40 person help desk.
Also, if you make a friend, keep it to yourself. This kind of shinanigan will lead to a prompt desk move. Most likely by a supervisor, who will then set your computer back up incorrectly. (To be fair, I can see how a supervisor with a degree in biology wouldn't be able to set up a computer. Good thing said supervisor was qualified for an I.T. Supervisor position, or maybe she just went to church with the other supervisors. Same thing, right?)
Do yourself a favor and get your start somewhere else. Anywhere else. Anywhere.