Pros: working with all aspects of it, from server admins to software developers.
Cons: my duties are no longer challenging.
Supporting IT for the US Army Corps of Engineers. Windows based machines Xp and Windows 7, Blackberry Support, Output device support,Cisco Voip support, and user account support in active directory.
I have learned a lot about Enterprise IT and how it all comes together to support the customer.
Overall it is managed well for the amount of customers – more... we support.
My co-workers make the job. We are like one big family.
The hardest part of the job is when I have the knowledge to fix a problem but not the access or the tools to do so.
The most enjoyable part of my job is resolving problems and going above and beyond to help the customer. – less