Treats their employees like family
Senior Support Analyst, Metric Reporting (Former Employee) – Madison, AL – September 22, 2014
When the co-founder (and sitting president) of the company visits your workplace and speaks to their employees on a first name basis, you know that you work for a GREAT company! From executive VP down to the leadership on the “front lines of the IT battlefield”, professionalism and customer service is carried out with the utmost level of precision and execution. Our Regional Operations Manager was not only an inspirational leader, she was an efficient “hands-on” solutions facilitator for the two major contracts I proudly served for and with. As a manager in 2006, She provided me with 100% of the challenges that I requested during my initial interview with EMCO Technologies. Likewise, my fiduciary responsibilities led to immediate opportunities within the company.
A typical day at the ESD (Enterprise Service Desk – Madison, AL) with EMCO Technologies shared only one key aspect similar to a football team’s performance on the field. “EVERYDAY WAS A GAMEDAY” Expectation to perform at ones best was the standard on our team. We conquered many obstacles by; (1) seizing pertinent data, (2) planning for strategic goals/outcomes, (3) executing and utilizing our unique team-members gifts to address issues within our respective disciplines.
The most difficult aspect of this job was the relentless waves of IT issues that (as expected) faces any Enterprise-Level Service Desk. Ironically, this most difficult part of the job was the most rewarding as we captured team wins. I hold the highest admiration for my team and how this experience allowed me to grow as a person and a team-contributor.
Best team in my professional career since Operation Desert Storm 1991.