Coordinator, Physician Transcriptionist (Scribe) Program
Emergency Physicians P.A. - Minnetonka, MN

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Emergency Physicians P.A., located in Minnetonka, MN is seeking a Coordinator for our Physician Transcription (Scribe) program to become part of our diverse team of individuals dedicated to the healthcare industry. The Scribe Coordinator will play an important role in our growing scribe program in the Twin Cities area. This position is Full-time, offering an excellent salary and benefit package to commensurate with qualification and experience. Responsibilities include:

The Scribe Program Coordinator is responsible for planning and coordinating all operational facets of the scribe program.

Responsible for the recruitment, hiring, training, coordination, supervision of field staff and overall performance of scribe team with 24/7/365 responsibility and accountability of Scribe Program.

This position requires a person with the ability to coach a transitional staff interested in pursuing a medical career to develop the skills they need to advance into further medical education in a team based and supportive environment promoting the vision and development of the program. Works closely with physicians, medical staff, leaders, hospital administration, human resources and legal counsel with regard to scribe staff and compliance issues.

Prepares, coordinates, and implements operation plans, coordinates staff activities and interacts regularly with ED and Clinic physicians. Responsible for department budget, policies, and procedures, training programs, cost containment projects, problem-solving, department objectives and quality improvement programs/projects to ensure thorough and accurate transcription.
Works with both solid-line and dotted-line supervisors in planning and implementing work and carrying out duties and responsibilities.”

Key Result Areas: The primary responsibilities for this position include but are not limited to:

Development: Provides supportive services to Medical Staff leaders in fulfilling the responsibilities of their position. Participates with same in developing policies for the Scribe staff, and in monitoring the continuity of Scribe activities.

Personnel: The Program Coordinator is responsible for the recruitment, hiring, training, supervision, coordination and performance of scribe staff.

Administrative: The Program Coordinator is responsible for completing required paperwork (site compliance, quarterly and annual reports, program production summaries, accident reports, etc.) associated with each program. The Program Coordinator is responsible for collection and disbursement of field staff paperwork.

Management: The Program Coordinator supervises program scribe staff and provides necessary ongoing training and technical support to ensure Scribe services are being completed in a professional and productive manner.

Communication: Maintains open communication with the Medical Staff, EPPA and hospital/clinic Administration staff. Identifies and works to solve problems as they arise.

Program Support: Scribe Coordinator will take part in projects of the program; e.g., review of program protocols, revision of training materials, development of educational curricula, database management. Compliance with hospital/clinic and EPPA policies, including those relating to confidentiality of patient information.

Attendance: Excellent job attendance. The Scribe Program Coordinator responsibilities may include weekends, as well as providing on-site support to staff and crews during week days. Additionally, Program Coordinator may be needed to lend support to staff at peak times. Ability to provide reliable transportation to commute between Clinic facilities.

Education and Experience:
Bachelor of Science Degree in Healthcare or Business Administration. Successful completion of a college/university level medical terminology course or demonstrated competency through testing.
Preferred Qualifications: Prior experience with EPIC, previous management experience and/or proven leadership skills. Additional coursework in Anatomy, Physiology, Biology or related courses.

Core Competencies

  • Strong professional communication skills: written and verbal communication skills,

ability to actively listen.

  • Strong attention to detail.
  • Ability to work in a fast paced, dynamic, highly-stressful environment.
  • Ability to multi-task and complete projects.
  • Ability to problem solve under pressure.
  • Ability to professionally speak and interact to several types of medical professionals

and work well as part of a team

  • Exhibits a high degree of responsibility for confidential matters, professional standards

and commitment to appropriate protection of confidential patient information.

  • Oversees the development of Scribe program policies and procedures.
  • Assists in the development of a Scribe program operations and capital budget.
  • Assumes other related responsibilities as required.

Equipment/Software/Systems Used
Hospital-specific dictation and charting software
Copiers, fax machines, computers (including portable computer on wheels).

Working Conditions
The environment will depend upon the type of facility that you work in: hospital, The Urgency Room clinic, and office setting of EPPA headquarters. The environments are typically well lit hospital or clinic setting or office environments. There may be lots of time spent on your feet and walking from room to room shadowing scribes. Willingness to maintain a flexible work schedule as needed. Work schedules can be from eight to twelve hours a day.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be an exhaustive list of all responsibilities, activities and skills required of the position and people in the position.

EPPA is an Equal Opportunity and Affirmative Action Employer.