Customer satisfaction and teaching kids to swim is really what Emler boils down to. All managers are concerned with ensuring the customer leaves happy, and if someone is unhappy they go above and beyond to fix it. The kids are great to work with, and they really love being able to see the same teachers every week. Overall, Emler has a great philosophy for teaching kids and making sure parents are happy. Coworkers are great, and most of the time everyone has a really positive attitude about their job.
The hours at Emler are very difficult, and certainly not for everyone. If you are a manager you are expected to close at least 3 if not 4 nights a week, and to be there for most of the day Saturday, if not all of it. The schedule isn't exactly conducive for a family or social life. Sunday's the facility is closed for lessons, but you might be the Manager on Duty, meaning you need to go up to the facility to check on the party if there is one, or check in on the facility. Taking time off can be a hassle if nobody is available to take a shift. Even as a manager you need a sub for your shift vs a standard job where you submit your time off and that's that. Emler is open for every holiday with the exception of Thanksgiving, Christmas, and New Years. As an hourly employee you have a bit more freedom to take time off, and the facility is typically great about working around your schedule if you're in school or have another part time job, but finding a sub can still be hard.
If the corporate team would remember to take care of managers who aren't Site Directors, I feel things like the schedule would become more bearable. So much time is spent talking about how we can make the lives of hourly employees better that it can make your other managers feel like they don't matter. Site Directors are taken on retreats, given higher bonuses, and have much better hours, so unless you're an hourly employee or Site Director, the glamour of the position is underwhelming.