In Home Sales Consultant (Former Employee) – Oakmont, PA – July 6, 2016
This company is a joke. Don't waste your time. You will be forced to drive all over creation. If you're good you will sell. (I did) the kicker is you don't get paid until the job is installed. In theory, turn around should be fast. That's not the case. You are required to chase your money every week. You must question everything or you will get screwed over. Don't waste your time. Corporate does not back you up. Local managers were good, but in no way a reason to stay at a job you don't get paid to perform day in and day out. At the very least, they could pay you mileage. They do not. It's a joke...
Customer service representative (Current Employee) – El Paso, TX – June 21, 2016
They say that your supposed to take your breaks and lunches but if your on the phone with a customer and you need to transfer for any reason you can be sure you will be on hold for at least 10 minutes and if you are closed to your break you are almost guaranteed to go over your break time which means you will get a penalized. The pay sucks and once you are done with the training it is hard to get questions answered or you are made to feel like your wasting the "assistance line" Supervisor's time. You are always worried about being fired even though you know your doing a great job but then you find out that everyone else from your class of 25 has already quit because of the adherence. Never be late or miss a day or if your sick you better not let them know because they will send you home and give you a full deferment for the day and that takes 3 months to get off your record.
productive workplace, minimal fun, very serious work ennviroment.
Accounts Receivable Service Request Specialist (Current Employee) – Northlake, IL – June 17, 2016
Being an AR service request specialist is like being apart of the heart of the company. a typical day is processing as many payments and answering as many customer service request as possible during an 8 hour shift, i enjoy my co workers , very hard working, we intrigue in conversation when there is time. overall I enjoy what I do, but I am looking for an opportunity for advancement.
A gopher (Current Employee) – El Paso, TX – June 2, 2016
The management is horrible. They don't let you have a day off if you need it. It's very unfair how it's being ran. But if you need a job right away it's a good place to come in the mean time you find something else.
Customer Service Representative (Current Employee) – El Paso, TX – May 30, 2016
Pros great medical benefits and free drinks and if you want over time you will get plenty of that.
Cons if you are on a call through your breaks or lunch you get penalized yet they say to take your breaks but if you do after your done with the call you get penalized even more. They go through people like water because of policy and the amount of work for only 8.00 per hour. They make it to hard to get bonuses and when your on a call it is usually a complaint about the installers not doing a good job and not speaking or it is the product is defective in some way. The hold time for any help with questions can run for any where between 5 to 25 minutes and if you are trying to get a hold of a market you can bet you will get a voicemail.
Customer Service Representative (Former Employee) – El Paso, TX – May 27, 2016
good work pay, supervisors are fun, upper management is not the best, wish they would appreciate their employees more, they are not flexible at all, have mandatory overtime on a daily basis so its hard to get a day off or some time to yourself
PRICING ANALYST (Current Employee) – Northlake, IL – May 18, 2016
I am happy with the way they treat their employees. I have gained a lot of experience and I feel very appreciated. I do feel that my current position is not challenging which is my main reason for wanting to move on and join an organization such as yours.
Customer Service Specialist (Former Employee) – Cinnaminson, NJ – May 12, 2016
Management in this office is horrible. I liked a lot of the co-workers. Unfortunately there are those that were horrendous and management does nothing about it. What makes it worse is these people have supervisory jobs. Hardest part of job was getting cooperation from other departments. Which makes it nearly impossible to resolve issues in a timely fashion. The most enjoyable part was working with the people in my department and fixing problems for the customers.
In home Sales that requires a lot of driving and effective sales closing
Sales Rep (Former Employee) – Santa Fe Springs, CA – April 29, 2016
An average day of work consists of 3-5 appts that are more or less close to one another. Depending on where you are you will sometimes have to travel over 100 miles a day. I, living in Orange, CA, often go from LA to South Orange County. Management does try their best to give you a heads up. Great group of reps in the LA market. The main office/warehouse is in Santa Fe Springs where you will have to go at least twice a week to drop off contracts. It's pretty nice to be able to have such a flexible schedule, but be prepared to drive on the days you are working. All managers care about is closing closing closing which is pretty normal for any sales managers out there. There is the potential to make a six figure income, but not without dedication, hustling and patience. Good luck!
Terrible place if you are trying to make a living. Huge turnover.
Sales Representative (Former Employee) – Tampa Bay, FL – April 11, 2016
Poor management, Poor pay and you never know when you get it or how much or for what. If your not a favorite and kiss you starve. Terrible training. Real big on micro management! Drive over 500 miles a week.These are the good points. You are a fool if you work for them! You pay all expenses.
fun place to work but did not think my particular management was professional or of any help
Service Request Coordinator (Former Employee) – Northlake, IL – April 1, 2016
fun job, enjoyed the fast pace. Management was not of any help and judgmental. co workers were related to management so i feel there was a bias when i came through the door. i enjoyed some co workers and the energy overall. the fast pace was also enjoyable
breaks and lunch was good times and the day went fas because of the uick pace