Poor Management, Minimum Wage and Revolving Door Recruitment Policy
Central Reservations Agent (Former Employee) – Leeds – August 6, 2016
I worked in Central Reservations in Leeds. The office operates many different shift patterns, with a mainly female workforce. I found the work quite dull and repetitive, involving booking hotel and spa breaks to targets, with poor computer systems which hindered the booking process and made what should have been a simple process, unnecessarily laborious and complicated. I was made to feel like just a number, easily replaceable, and was not treated respectfully when asking for help when trying to learn the system, and was constantly interrupted on the phone when dealing with customers, which I found very unprofessional.
The minimum wage and poor conditions (no breaks on Sundays and no sick pay for first 3 days of sickness) prompted me to look externally for a better paid position with better prospects.
Discounted hotel stays, free parking
No sick pay for first 3 days, poor systems and lack of support from management