Empower Communications Inc. is Now Hiring for Customer Service and Sales Associates to work from home!
Fluency in the following languages required: English
Bilingual a plus!
Job: Work at Home Virtual Customer Service Representatives
Primary Location: United States
Schedule: Full-time or Part-time positions available
Contact Phone Number: 888-488-1256
Empower Communications Inc. is currently hiring for full & part-time Customer Service & Sales Associates that will work taking inbound calls at home.
We’re Empower Communications Inc, we build relationships & create working opportunites that allow more freedom, time, & less stress in your life.
Through our partnership with Arise we create effective, profitable connections between our leading clients and their customers.
If you are ready to think outside the office, we think it’s time to talk.
DIMENSION & SCOPE:
Interface with customers via inbound calls using Internet for the purpose of resolving routine problems with products or services.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Effectively transfer misdirected customer requests to an appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Occasionally use decision-support tools to answer questions.
Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
Offer solutions to issues that are often non-standard/non- routine and require some clarification.
Maintain broad knowledge of client products and services.
EDUCATION & PROFESSIONAL CERTIFICATIONS:
Although we begin hiring at 16 years old a High school diploma or GED is preferred.
Knowledge of basic computer operations.
Willingness to rotate shifts, as needed.
Ability to learn.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Must be flexible with the ability to adapt to changes quickly and think conceptually.
Possess insight into self and others.
Solid problem solving skills.
Some technical knowledge.
Environment, Physical & Other Requirements:
Ability to perform light hand activity work at a computer/telephone station in an office environment
Position is primarily sedentary
May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Join The Empower Communications Inc. Team Today!!
Please apply through our company website www.empowercommunicationsinc.com
For detailed instructions, you can call 888-488-1256.