Customer Service Rep (Former Employee) – Omaha, Nebraska – June 19, 2016
No communication with management, they ignore any requests. Long stressful 9 hours days and 4 hours on Friday but they don't have enough work to keep a part-time person busy but insists you seek out people to help. Poor training and expect you to do it all, 1st week of training! No balance between work & home because of hours there is no taking time off because you can't make it up within the week, but god forbid you ask for an hour off early! Managers have no idea what employees are doing & if you ask them to explain something to you, No time for training is what you are told. Worst company to work for, don't walk... RUN away from this company!
Very busy seasonal position. Gained a great deal of knowledge about the outdoor gear and product industry. Management more than willing to help in many ways with problem orders, finding products suitable for customer needs. Co-workers always willing to jump in and help. Hardest part of the job is falling behind with problem issues while taking on calls and orders via email. I enjoyed leaving each shift knowing I completed all aspects of my job and left nothing undone.
The Hours could be difficult, late night and or weekends
Terrible place to work for. Especially in Indianapolis.
Custodian (Former Employee) – Indianapolis, IN – May 2, 2016
I thought I'd have a great experience but it turned into a nightmare. Don't ever work for this company unless it is the last company on Earth to work for. Even then I'd be broke before I ever worked for them again. After a month of poor management sore body and rude people I left. The school was great. The staff and students were very nice.
Mailing Clerk (Current Employee) – Palos Hills, IL – February 24, 2016
A typical day at work. I come in my supervisor assign me to my machine and with a coworker one of us will feed the mail into the machine and one of us sort threw the mail as it come out the machine every two hours we have a break at which we switch. The management team is ok I have no problems. The job is pretty much easy.
Store Guide (Current Employee) – West Hartford, CT – November 24, 2012
If you are pasionate about the outdoors and enjoy sharing that pasion with other people EMS is a great part-time job, however if you need a more of a full-time or carrer oriented job EMS is not the place for you. Their discount is excellent but they only offer benefits to full-time employees which only includes management. They are willing to cut employee hours including the day of. If you are not depending on them for an income and you enjoy sharing your pasion for the outdoors with others it is a good place to work.
Third Shift Cleaning Supervisor (Former Employee) – Dalton, GA – November 6, 2015
It was a very interesting work experience and gained much respect for supervisors and employees all at the same time. I had to work hard to prove myself and all ways gave it my all to the company and my employees.
Provided gas for superviosrs
Only one to answer their phone even after shift was over
Assistant Manager (Former Employee) – Boston, MA – September 13, 2015
Eastern Mountain Sports is a knowledgeable outdoor retailer with a credible and friendly approach. Like most retail, the entry level associates spend most of their time helping customers, stocking the sales floor and cleaning. Also like most retail, the quality of your managers can be a roll of the dice. I was lucky to have had fantastic store and regional managers. The people you work with day-to-day are awesome people who are passionate about the outdoors and support each other.
While the lower-levels of the company are knowledgeable and dedicated, the top management come from other retail backgrounds and may not fully understand the outdoor world. Their purchasing choices show a bit of a tin ear and a lack of communication (or perhaps thoroughness) causes errors that fall to the individual store to figure out how to fix. So store-level management is often faced with a corporate structure that gives incomplete, contradictory or flat-out incorrect information. Support for store management is weak, so you'd better be ready to put in the extra time and homework to solve the riddles of task completion.
There is always some degree of tension between stores and corporate in retail, so no surprises there. In short, EMS is a great place to work as a low-level associate but if you are looking for a management position or to move up into a career then be prepared to deal with a somewhat juvenile and dysfunctional corporate culture. At least the people you're next to in the store are great.
Guide (Current Employee) – Cambridge, MA – January 4, 2013
Friendly co-workers, flexible schedule, great benefits for permanent hire employees, awesome employee discounts and pro deals. Every hour the shift responsibilities change to keep it interesting (register, apparel, footwear, etc.). Wide range of customers, some going on adventures and looking for the best gear and a story, others just dont want any interaction.