Enterprise Desktop Systems Specialist (Current Employee) – Austin, TX – December 8, 2016
Very positive environment. Benefits are decent, plenty of PTO, and catered lunch every day that serves excellent food. Plenty of opportunity for advancement. However, pay is slightly below norm for Austin tech jobs.
Free Lunch, Flexible PTO, Stress free
Ticketing system is a bit of a mess. Pay is a little lower than area average for entry level
Analyst (Former Employee) – Burlington, MA – September 22, 2016
Good intentions with corporate communications but a real lack of cascading down No sense of direction or organization of department deliverables. Very junior management and lack of professionalism. Felt like managers were winging it!
Technical Support (Former Employee) – Tempe, AZ – August 14, 2016
Very informative and fun to work at. The employees and managers were very supportive and helpful. Managers worked well to help the representatives assist the customer if the problem was beyond the knowledge of the representative
Fraud/Billing Specialist (Former Employee) – Tempe, AZ – January 21, 2016
Endurance was great to me and all other employees. They offer great benefits. The company in constantly growing and opening the doors within the firm for advancement. I learned so much and loved working for this fun company.
Phone Support (Former Employee) – tempe – December 11, 2015
Endurance is not a good place to work at all. The commission and pay scale changes without notice. Managers are changed as under garments. If you have no idea what your doing and wont show them the problems they have such as wall support being able to give any one access to any account . If you want to write wordpress tools of your own and have them stolen. If you wont let a customer curse you out even when they have to pay and dont want to. The company was investigated by the feds but has a nerve to question your back ground. There are no pros they cut a million dollars from the budget. Wait no they did not . They torpedoed intuits web hosting. If you want to host your site on a company that flicks the lights . If you want the worst mail support or support period then yeah great company Junk call go daddy
Registrar Escalations Center Specialist (Former Employee) – Tempe, AZ – September 15, 2015
The company certainly means well but the internal organization could use serious refocusing on fixing major issues before launching new products / brands or services that will have no backbone of support. Since there is no notice that goes out to employees until after a product or brand has been launched.
Pay Per Click Manager/Specialist (Current Employee) – Tempe, AZ – August 17, 2015
The work structure was make it your own. There was little to no training when I first came on. It was a sink or swim approach which instilled a level of personal momentum within me. The process and protocols were constantly changing. Overall it was a good experience in a developing department.
Executive SEO/SEM Project Manager (Current Employee) – Tempe, AZ – August 14, 2015
The company is a great asset to it's clients. For over 9 years I have worked with them to grow and develop solutions for small to medium sized businesses. They are a dynamic and forward thinking company.
Senior New Account Sales Supervisor (Former Employee) – Tempe,. AZ – January 13, 2015
Recognized for top performance through fast-track promotions and selection for high-priority initiatives. Movement in to supervisor roles to recruit, train and supervise up to 30 agents to create and maintain an environment in which customer's would receive world class customer service and employees are motivated to deliver at a higher level.
Tier 1 Technical Support (Former Employee) – Phoenix, AZ – September 3, 2014
Never a sense of job security. From Tier 1 to Floor Managers. Lack of confidentiality on Open Door Policy. Policy changes without informing employees. Managers issuing disciplinary action without providing the necessary feedback for correction. No feedback upon request.
Product and service information found within 1 of 3 different applications. Request for a 1 stop Portal for all information never came to fruition. Daily ritual of billing issues mostly created by inadequate billing software. Technical issues were minimal for most of the hosting and easily resolved. However, when it came to Email, the software for this product was substandard and was prone to failing.
I enjoyed educating the customers on the products they have chosen and informing on how to get the most out of their products. Building a rapport with the customer. Correcting the issues that seem to have been falling through the cracks that haven't had any resolution in days or even weeks. Taking the extra time needed to ensure the issue was to be resolved even if it meant voiding adherence. Then, hearing the 'Thank You!' once the issue was resolved.
Becoming an expert in my job and being able to assist my peers with easy to remember resolutions to day to day tech issues.
XBox, ping pong, shuffle board, putt putt, End of Month Food, Fruit Tuesday, Bagel/Donut Thursday
Lack of feedback, No info from Day Shift to Night Shift, Lack of management to Micro management, Difficult to find updated information on products and services, Passing the buck and not resolving issues
Fun place to work yet has habit of stagnating career advancement
Tier 2 Technical Engineer & Web Consultant (Former Employee) – Tempe, AZ – August 29, 2014
Troubleshoot DNS issues, domain pointing, nameserver changes and email issues Communicate training to technichians in regards to policies, tools, products and procedures Identify and communicate trends to Tier 3 and managers when need be Troubleshoot MySQL issues, scripting issues and connection string configurations for various PHP/CMS/Ecommerce applications Investigate file manager directories, repair file permission errors and configure FTP/SFTP connections Assist with manual and automatic installs of Wordpress and other PHP/CMS/Ecommerce based applications Answer domain and registrar inquiries Inform customers about browser compatibility issues with different web applications and coding languages Configuration of SSLs Work Polaris ticketing system Troubleshoot advanced technical issues that Tier 1 technicians are unable to resolve Take over escalated and supervisor calls Identify development needs and develop corresponding trainings and coachings to further the technical knowledge and consulting skills of Tier 1 technicians Live time monitor Tier 1 calls Troubleshoot VPS and Dedicated server issues
end of the month lunch
little career advancement, no training or tuition reimbursement