Pros: xbox, ping pong, shuffle board, putt putt, end of month food, fruit tuesday, bagel/donut thursday
Cons: lack of feedback, no info from day shift to night shift, lack of management to micro management, difficult to find updated information on products and services, passing the buck and not resolving issues
Never a sense of job security. From Tier 1 to Floor Managers. Lack of confidentiality on Open Door Policy. Policy changes without informing employees. Managers issuing disciplinary action without providing the necessary feedback for correction. No feedback upon request.
Product and service information found within 1 of 3 different applications. Request for a 1 stop Portal for all information never came to fruition.
Daily ritual of billing issues mostly created by inadequate billing software.
Technical issues were minimal for most of the hosting and easily resolved. However, when it came to Email, the software for this product was substandard and was prone to failing.
I enjoyed educating the customers on the products they have chosen and informing on how to get the most out of their products. Building a rapport with the customer. Correcting the issues that seem to have been falling through the cracks that haven't had any resolution in days or even weeks. Taking the extra time needed to ensure the issue was to be resolved even if it meant voiding adherence. Then, hearing the 'Thank You!' once the issue was resolved.
Becoming an expert in my job and being able to assist my peers with easy to remember resolutions to day to day tech issues.