Endurance International Group Employee Reviews

Found 36 reviews matching the search
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Co-Workers
Technical Support Representative/Retention Depart (Former Employee) –  Tempe, AZFebruary 1, 2017
I loved connecting and learning about my co-workers. I handled up to 30 calls a day. Utilized multiple screens and multiple phone lines. Had a great cafeteria.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun place to work
Web Coach (Current Employee) –  Austin, TXJanuary 25, 2017
I love most of the people I work with and have really great managers here. The benefits are great and the atmosphere makes it worth the hour long commute.
Pros
Free lunches, Pinball machine, nerf guns
Cons
long commute for me.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
a means to an end
Customer Service Representative (Former Employee) –  Houston, TXJanuary 5, 2017
Only consider working for EIG if you understand that it won't be a destination job. If you want to build a long term career here you will need a good bit of luck
Pros
free lunches
Cons
bad culture and expectations
Was this review helpful?Yes2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Stress and drama free with great perks and people
Enterprise Desktop Systems Specialist (Current Employee) –  Austin, TXDecember 8, 2016
Very positive environment. Benefits are decent, plenty of PTO, and catered lunch every day that serves excellent food. Plenty of opportunity for advancement. However, pay is slightly below norm for Austin tech jobs.
Pros
Free Lunch, Flexible PTO, Stress free
Cons
Ticketing system is a bit of a mess. Pay is a little lower than area average for entry level
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
It was a great place to work.
Customer Service Representative (Former Employee) –  Tempe, AZDecember 1, 2016
The supervisors were nice and the call volume wasn't that high to overwhelm you. The training was excellence they made sure you were prepared for the job at hand.
Was this review helpful?Yes1No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Lack of leadership, engagement and motivation
Analyst (Former Employee) –  Burlington, MASeptember 22, 2016
Good intentions with corporate communications but a real lack of cascading down No sense of direction or organization of department deliverables. Very junior management and lack of professionalism. Felt like managers were winging it!
Pros
Free food
Cons
No direction, training or communication
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Challenging
Technical Support (Former Employee) –  Tempe, AZAugust 14, 2016
Very informative and fun to work at. The employees and managers were very supportive and helpful. Managers worked well to help the representatives assist the customer if the problem was beyond the knowledge of the representative
Was this review helpful?YesNo3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun Workplace
Fraud/Billing Specialist (Former Employee) –  Tempe, AZJanuary 21, 2016
Endurance was great to me and all other employees. They offer great benefits. The company in constantly growing and opening the doors within the firm for advancement. I learned so much and loved working for this fun company.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not at all what is offered
Phone Support (Former Employee) –  tempeDecember 11, 2015
Endurance is not a good place to work at all. The commission and pay scale changes without notice. Managers are changed as under garments. If you have no idea what your doing and wont show them the problems they have such as wall support being able to give any one access to any account . If you want to write wordpress tools of your own and have them stolen. If you wont let a customer curse you out even when they have to pay and dont want to. The company was investigated by the feds but has a nerve to question your back ground. There are no pros they cut a million dollars from the budget. Wait no they did not . They torpedoed intuits web hosting. If you want to host your site on a company that flicks the lights . If you want the worst mail support or support period then yeah great company Junk call go daddy
Pros
none
Cons
Everything
Was this review helpful?Yes4No2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
An internal mess
Registrar Escalations Center Specialist (Former Employee) –  Tempe, AZSeptember 15, 2015
The company certainly means well but the internal organization could use serious refocusing on fixing major issues before launching new products / brands or services that will have no backbone of support. Since there is no notice that goes out to employees until after a product or brand has been launched.
Pros
End of Month lunch.
Was this review helpful?Yes7No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Interesting Experience
Pay Per Click Manager/Specialist (Current Employee) –  Tempe, AZAugust 17, 2015
The work structure was make it your own. There was little to no training when I first came on. It was a sink or swim approach which instilled a level of personal momentum within me. The process and protocols were constantly changing. Overall it was a good experience in a developing department.
Pros
self defining roles
Cons
lack of communication throughout the organization
Was this review helpful?Yes3No2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fantastic Place to Grow in the Web Industry
Executive SEO/SEM Project Manager (Current Employee) –  Tempe, AZAugust 14, 2015
The company is a great asset to it's clients. For over 9 years I have worked with them to grow and develop solutions for small to medium sized businesses. They are a dynamic and forward thinking company.
Was this review helpful?Yes3No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Tier 1 Technical Support (Former Employee) –  Tempe, AZAugust 5, 2015
I really enjoyed working for this company. Great people and great environment. I would highly recommend working for this company.
Pros
Free drinks and occasional lunch
Cons
Short lunch
Was this review helpful?Yes2No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Progressive workplace with dynamic goals
Tier One Technical Support (Former Employee) –  Tempe, AZJuly 3, 2015
A good place to work with good benefits, good commission sales if you have the skills, friendly co-workers, and excellent leaders.
Pros
Friendly environment, free lunches once a month, awesome break room
Cons
Sales quota is sometimes demanding
Was this review helpful?Yes1No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Endurance International Group
Technical Support (Current Employee) –  Tempe, AZJune 18, 2015
I typical day at works includes providing excellent customer service, inbound and outbound calls. I have had a really good year but it is time to move on to something greater.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to start an IT career
Reporting Analyst (Former Employee) –  Tempe, AZFebruary 13, 2015
They have decent benefits and good training. It is located on bus lines and on the rail system, so it's easy to get to work without a car.
Pros
Nice break room with pool and ping pong, free lunches.
Cons
Revolving Door approach to hiring but someone without experience can get a start
Was this review helpful?Yes6NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Summary of position
Senior New Account Sales Supervisor (Former Employee) –  Tempe,. AZJanuary 13, 2015
Recognized for top performance through fast-track promotions and selection for high-priority initiatives. Movement in to supervisor roles to recruit, train and supervise up to 30 agents to create and maintain an environment in which customer's would receive world class customer service and employees are motivated to deliver at a higher level.
Was this review helpful?Yes2No7Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Always able to walk around with a smile on my face
Training Specialist (Current Employee) –  Tempe, AZSeptember 29, 2014
The environment at Endurance is one that allows you to believe that you are legitimately helping people. The office also promotes a fun working environment.
Pros
Free fruit Tuesdays, free donuts Thursdays, free end of month lunch
Cons
management, company downsizing all upper management, instability
Was this review helpful?Yes7No3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Creates issues with it's software.
Tier 1 Technical Support (Former Employee) –  Phoenix, AZSeptember 3, 2014
Never a sense of job security. From Tier 1 to Floor Managers. Lack of confidentiality on Open Door Policy. Policy changes without informing employees. Managers issuing disciplinary action without providing the necessary feedback for correction. No feedback upon request.

Product and service information found within 1 of 3 different applications. Request for a 1 stop Portal for all information never came to fruition.
Daily ritual of billing issues mostly created by inadequate billing software.
Technical issues were minimal for most of the hosting and easily resolved. However, when it came to Email, the software for this product was substandard and was prone to failing.

I enjoyed educating the customers on the products they have chosen and informing on how to get the most out of their products. Building a rapport with the customer. Correcting the issues that seem to have been falling through the cracks that haven't had any resolution in days or even weeks. Taking the extra time needed to ensure the issue was to be resolved even if it meant voiding adherence. Then, hearing the 'Thank You!' once the issue was resolved.

Becoming an expert in my job and being able to assist my peers with easy to remember resolutions to day to day tech issues.
Pros
XBox, ping pong, shuffle board, putt putt, End of Month Food, Fruit Tuesday, Bagel/Donut Thursday
Cons
Lack of feedback, No info from Day Shift to Night Shift, Lack of management to Micro management, Difficult to find updated information on products and services, Passing the buck and not resolving issues
Was this review helpful?Yes20No1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to work yet has habit of stagnating career advancement
Tier 2 Technical Engineer & Web Consultant (Former Employee) –  Tempe, AZAugust 29, 2014
 Troubleshoot DNS issues, domain pointing, nameserver changes and email issues
 Communicate training to technichians in regards to policies, tools, products and procedures
 Identify and communicate trends to Tier 3 and managers when need be
 Troubleshoot MySQL issues, scripting issues and connection string configurations for various PHP/CMS/Ecommerce applications
 Investigate file manager directories, repair file permission errors and configure FTP/SFTP connections
 Assist with manual and automatic installs of Wordpress and other PHP/CMS/Ecommerce based applications
 Answer domain and registrar inquiries
 Inform customers about browser compatibility issues with different web applications and coding languages
 Configuration of SSLs
 Work Polaris ticketing system
 Troubleshoot advanced technical issues that Tier 1 technicians are unable to resolve
 Take over escalated and supervisor calls
 Identify development needs and develop corresponding trainings and coachings to further the technical knowledge and consulting skills of Tier 1 technicians
 Live time monitor Tier 1 calls
 Troubleshoot VPS and Dedicated server issues
Pros
end of the month lunch
Cons
little career advancement, no training or tuition reimbursement
Was this review helpful?Yes3NoReport

Want to know more about working here?

Ask a question about working or interviewing at Endurance International Group. Our community is ready to answer.

Ask a Question

Overall rating

3.3
Based on 42 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
3.4
Compensation/Benefits
3.5
Job Security/Advancement
2.7
Management
2.9
Culture
3.2

Endurance International Group Reviews by Location