Registrar Escalations Center Specialist (Former Employee) – Tempe, AZ – September 15, 2015
The company certainly means well but the internal organization could use serious refocusing on fixing major issues before launching new products / brands or services that will have no backbone of support. Since there is no notice that goes out to employees until after a product or brand has been launched.
Fraud/Billing Specialist (Former Employee) – Tempe, AZ – January 21, 2016
Endurance was great to me and all other employees. They offer great benefits. The company in constantly growing and opening the doors within the firm for advancement. I learned so much and loved working for this fun company.
Phone Support (Former Employee) – tempe – December 11, 2015
Endurance is not a good place to work at all. The commission and pay scale changes without notice. Managers are changed as under garments. If you have no idea what your doing and wont show them the problems they have such as wall support being able to give any one access to any account . If you want to write wordpress tools of your own and have them stolen. If you wont let a customer curse you out even when they have to pay and dont want to. The company was investigated by the feds but has a nerve to question your back ground. There are no pros they cut a million dollars from the budget. Wait no they did not . They torpedoed intuits web hosting. If you want to host your site on a company that flicks the lights . If you want the worst mail support or support period then yeah great company Junk call go daddy
Technical Support Representative (Former Employee) – Tempe, AZ – August 30, 2013
If you have worked for or know someone that has worked at GoDaddy then this place is not for you. Or maybe it is. All depending.
As a TECH support rep you are required to SELL. Not at all tech support if you are required to sell if you ask me. If you are not successful with the up selling they give you a grace period. But after that is when they start making it stressful. What it all boils down to is; sell or GTFO out (or be fired). They, like GoDaddy, raise the quota each month. They, like GoDaddy, dont really care much about their employes except those that can actually put up numbers.
The most enjoyable part of this job is when you are able to clock out at the end of the day.
Software Development (Former Employee) – Burlington – November 9, 2012
I found this to be a .com start-up that made it. I found the industry to be very cheap. The whole business is run on gorilla marketing and can be high pressure. The overall work force is young and inexperienced. If you are looking for quality I wouldn't expect it here. This is quanity, how quickly and cheap can you do your job.
pizza on friday, great communication, young workforce, relaxed dress code, great benefits.
cheap - do not provide the proper equipment or software to do a proper job, management is homegrown and does not use proper methodologies, shareholders manage the innovation
wonderful enviroment ant cowrkers. not the kind of job i want though
Technical Support Engineer (Former Employee) – Tempe, AZ – February 5, 2014
All my time was spent on the phones and a computer. delt with angry customers all day and was really making me feel rewarded. although i am grateful for my job i think its time for me to find new opportunities.
Pay Per Click Manager/Specialist (Current Employee) – Tempe, AZ – August 17, 2015
The work structure was make it your own. There was little to no training when I first came on. It was a sink or swim approach which instilled a level of personal momentum within me. The process and protocols were constantly changing. Overall it was a good experience in a developing department.
Executive SEO/SEM Project Manager (Current Employee) – Tempe, AZ – August 14, 2015
The company is a great asset to it's clients. For over 9 years I have worked with them to grow and develop solutions for small to medium sized businesses. They are a dynamic and forward thinking company.
Senior New Account Sales Supervisor (Former Employee) – Tempe,. AZ – January 13, 2015
Recognized for top performance through fast-track promotions and selection for high-priority initiatives. Movement in to supervisor roles to recruit, train and supervise up to 30 agents to create and maintain an environment in which customer's would receive world class customer service and employees are motivated to deliver at a higher level.
tech support sales (Former Employee) – tempe – January 8, 2014
Ad Hoc run company where you are faceless and unappreciated. Goals are ever changing and unrealistic. Systems are constantly down causing wait times for customer in the range of an hour or more...then you get to upsell them to death while ignoring their true issue. Top people are totally disconnected from front line and concerned with only lining pockets then parachuting away. Sales fraud is rewarded while integrity is frowned on.
pretty office to mask the horror
everything except the pretty office and some good front line people
Fun place to work yet has habit of stagnating career advancement
Tier 2 Technical Engineer & Web Consultant (Former Employee) – Tempe, AZ – August 29, 2014
Troubleshoot DNS issues, domain pointing, nameserver changes and email issues Communicate training to technichians in regards to policies, tools, products and procedures Identify and communicate trends to Tier 3 and managers when need be Troubleshoot MySQL issues, scripting issues and connection string configurations for various PHP/CMS/Ecommerce applications Investigate file manager directories, repair file permission errors and configure FTP/SFTP connections Assist with manual and automatic installs of Wordpress and other PHP/CMS/Ecommerce based applications Answer domain and registrar inquiries Inform customers about browser compatibility issues with different web applications and coding languages Configuration of SSLs Work Polaris ticketing system Troubleshoot advanced technical issues that Tier 1 technicians are unable to resolve Take over escalated and supervisor calls Identify development needs and develop corresponding trainings and coachings to further the technical knowledge and consulting skills of Tier 1 technicians Live time monitor Tier 1 calls Troubleshoot VPS and Dedicated server issues
end of the month lunch
little career advancement, no training or tuition reimbursement
Tier 1 Technical Support (Former Employee) – Phoenix, AZ – September 3, 2014
Never a sense of job security. From Tier 1 to Floor Managers. Lack of confidentiality on Open Door Policy. Policy changes without informing employees. Managers issuing disciplinary action without providing the necessary feedback for correction. No feedback upon request.
Product and service information found within 1 of 3 different applications. Request for a 1 stop Portal for all information never came to fruition. Daily ritual of billing issues mostly created by inadequate billing software. Technical issues were minimal for most of the hosting and easily resolved. However, when it came to Email, the software for this product was substandard and was prone to failing.
I enjoyed educating the customers on the products they have chosen and informing on how to get the most out of their products. Building a rapport with the customer. Correcting the issues that seem to have been falling through the cracks that haven't had any resolution in days or even weeks. Taking the extra time needed to ensure the issue was to be resolved even if it meant voiding adherence. Then, hearing the 'Thank You!' once the issue was resolved.
Becoming an expert in my job and being able to assist my peers with easy to remember resolutions to day to day tech issues.
xbox, ping pong, shuffle board, putt putt, end of month food, fruit tuesday, bagel/donut thursday
lack of feedback, no info from day shift to night shift, lack of management to micro management, difficult to find updated information on products and services, passing the buck and not resolving issues
temp thru Complete Staffing Solutions (Former Employee) – Burlington, MA – March 21, 2014
Great place to work, brand new building with fun things to do. Meals and drinks were provided. Management was very helpful and knowledgeable Co-workers were great. Most enjoyable part of the job was the get together and celebrations.
Tech Engineer (Former Employee) – Tempe, AZ – October 14, 2013
"We look for people who are deeply committed to providing an excellent service—and who push themselves and their teammates to constantly improve that service. In return, Endurance offers an entrepreneurial environment that promotes teamwork, encourages innovative thinking, and provides opportunities for employees to continually test and improve their skills."